Nury Gutierrez Jimenez

Digital Account Manager

Sales ManagerCall CenterStartup FounderMarketingCustomer Support RepresentativeAppointment SetterSales & BizDevTechnical Support Agent🐦 DesignVideo EditorConsultingEntertainmentCustomer ServiceEducationHelp Desk SupportChat SupportBusiness OwnerLive ChatCustomer Care SpecialistAssistantCommunity ManagerExecutive AssistantOffice AssistantContent ManagerDigital Ads ManagerCRM managerFounderAccount Manager

Professional of Tourism and Hospitality, trilingual, with solid experience in Communication and Sales Strategies to increase and optimize costs and pricing. Knowledge in market analysis, KPI`s, creation and transmission of strategies for the fulfillment of different market goals. Oriented to the fulfilment of goals and objectives with a special relationship focus. Experience as a marketing expert, achieving objectives for acquisitions in different markets. Expertise in plataforms of social media and customer service.

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Work Background

Community Manager / Business Developer /

Profesional Independiente.Community Manager / Business Developer /

Feb. 2024Colombia

Customer Support Representative

OctorateCustomer Support Representative

Apr. 2023 - Feb. 2024Bogota

Digital Solution Manager / Community Manager

Profesional IndependienteDigital Solution Manager / Community Manager

May. 2017 - Dec. 2023Colombia

Account Manager

Booking.comAccount Manager

Aug. 2013 - Apr. 2017Visit the important hotels in the region; Support Booking.com BV’s-strategy for hotel availability and supply within the region; Promote the Booking.com BV brand name and its online reservation services to hotels; Responsible for area coverage; Inform hotels and advise on allotment, availability and supply; Rate checks and competitor checks. Follow and generate budgets Check statistics in the control room and follow up.

Ejecutivo de Ventas

JW MarriottEjecutivo de Ventas

Jan. 2012 - Jun. 2012BogotaCotizaciones, manejo de portafolio corporativo de eventos, montajes, conocimiento en Alimentos y Bebidas, Montajes y todo lo relacionado con eventos corportativos

Coordinadora de Grupos

JW MarriottCoordinadora de Grupos

May. 2010 - Dec. 2012BogotáManejo de inventario de habitaciones, bloqueos, reservas en general, cotizaciones, informes, y todo lo relacionado con los procesos administrativos y operativos para los grupos, relaciones publicas en general.

Asistente de Reservas

Marriott HotelsAsistente de Reservas

May. 2009 - Dec. 2010BogotaServicio al cliente telefónico en general, reservaciones, cotizaciones, informes y manejo de pagos en llinea

Asistente de Resevas

Hoteles Royal S.A.Asistente de Resevas

Jun. 2008 - Feb. 2009BogotaServicio al cliente telefónico en general, manejo de disponibilidad y reservas de todos los hoteles de la cadena. Cotizaciones, grupos e informes.

Asistente de Recepcion

RadissonAsistente de Recepcion

Jun. 2006 - Jun. 2008BogotaSoporte administrativo y operativo del departamento, turnos, nomina, reservas y atención al cliente en general

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