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Work Background
Like HouseCopywriter
Mar. 2025- Creating engaging blog posts and articles for various social media audiences. - Creating website copy, including landing pages, project descriptions and articles about several projects - Adapting tone and messaging for different brands and target audiences - Collaborating with teams to align content with the overall marketing strategy - Managing multiple content projects simultaneously across various industries
PMI Tbilisi, Georgia Chapter 🇬🇪Volunteer, Project Manager
Dec. 2024Tbilisi, Georgia
WoltSupport Team Lead
May. 2024Tbilisi, Georgia- Leading by example: The responsibility of managing the support team. - Responsible for the performance and growth of team members within the company. - Developing approaches for the growth of Customer, Restaurant, and Courier Partner Support. - Recruiting: Spot the best talent "out there", therefore Support Team must deliver a first-class performance week in and week out despite - Shift Scheduling: Participating in scheduling the shifts in the Support Team and searching for the best possible ways to do it. - Team Management and leadership
WoltContent, Training and Quality Specialist (CTQ Specialist)
Jul. 2023 - May. 2024Tbilisi, Georgia- Ownership of the SA hiring screening process-resume screening and assignment check - Reviewing tickets based on the categories set and provide constructive feedback to the associates. - Reporting on recurring issues/edge cases to CTQ lead for better coaching and performance improvement. - Creating/updating the content in a comprehensive way based on the market needs/central team guidance. - Owning the onboarding process for new joiners and making sure they are set up for success: Quality training, Quizzes, Qualification tests, etc.
WoltSupport Associate
Nov. 2022 - Jun. 2023Tbilisi, Georgia- Developing Wolt support function together with the team. - Multitasking; manage multiple incoming interactions simultaneously. - Handling customer and courier support. - Helping with providing support for our restaurant partners.
Georgian Academic AbroadAcademic Advisor
Mar. 2022 - Sep. 2022Tbilisi, Georgia- Helping Georgian students to enroll in different kinds of Universities around Europe, the United Kingdom, and the United States of America; - Ownership of Student's application process with different universities; - Having daily meetings with the representatives of Universities abroad for new engagements;
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