AkufenDirectrice de comptes | Account Director
Feb. 2023 - Dec. 2024Montréal, Québec, Canada- Identify and frame opportunities to enhance service offerings for current agency clients
- Assist clients in annual strategic planning and lead internal teams by supervising the development and implementation of tactics aligned with the strategy.
- Deliver strategic insights to achieve ambitious business objectives in various industrial sectors.
- Support and implement campaign launches, employee advocacy campaigns, advising on corporate social responsibility programs, and website building projects.
Manage business development efforts:
- Draft responses to public tender processes (i.e. Hydro-Québec, Ville de Drummondville, Musée National des Beaux-Arts du Québec, Agence Régionale de Transport Métropolitain and Quartier des Spectacles)
- Organize and prepare pitch documents tailored towards the agency’s vision and team’s capacities. Client list (non-exhaustive)
Montreal Metropolitan Regional Transport Agency (ARTM), Danse Danse, Quebec Federation of Chambers of Commerce (FCCQ), Quadra. Managing Client-Services Teams:
- Coach employees in building strong client relationships
- Ensure efficiency of processes and design and implement processes, ensuring continuous improvement
- Orchestrate multiple all-staff training sessions on specific areas of expertise, such as best management practices, inclusive writing, career management and client management.
- Participate in the recruitment processes, conduct interviews, issue trimester performance evaluations
deliver performance improvement plans with SMART goals