I am an experienced customer support team leader at Wolt, where I have successfully managed high-performing teams in a fast-paced, results-driven environment. Ensuring team meets Kpi targers, such as CSAT, Handling time, FRT, THP, Adherence and etc.)
My role has allowed me to cultivate strong leadership and management skills: I have created several projects for the support team, such as new re-training for communication style in chats, calibration sessions for managers and etc.
I am also passionate about communication and writing, which has led me to work as a copywriter. Currently, my role as a Copywriter involves creating impactful content across digital platforms, including websites, blogs, and social media for multiple projects within a single holding. I am continuously refining my writing skills to adapt to different audiences and industries.
I have also begun developing my expertise in project management. I am an active volunteer at the PMI Tbilisi Chapter, where I am leading projects and contributing to community initiatives, while deepening my understanding of project management principles and best practices. I am committed to advancing in this field and aim to become a certified and highly competent project management professional.More...