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Work Background
EtihadBusniss class cabin crew
Mar. 2022 - Jan. 2024Abu Dhabi Emirate, United Arab Emirates
EtihadCabin Crew
Apr. 2021Abu Dhabi Emirate, United Arab Emirates
Sheraton Grand Doha Resort & Convention HotelGuest Relations Officer
Feb. 2020 - Mar. 2021Doha, Qatar- Reviewed arrival lists to welcome guests - Attended to special guests (e.g. VIPs) and answered their inquiries - Helped preparing welcome folders with collateral (e.g. room service menus, area descriptions) - Provided with information about amenities, area and venues and promoted services - Anticipated guest needs and built rapport with customers - Provided assistance with certain tasks (e.g. confirming travel arrangements, taking messages) - Addressed customer complaints and escalated to Guest Relations Manager when needed - Recorded information in the logbook daily - Ensured compliance with health and quality standard
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