Rob Wentling - Transformation Executive,

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Work Background

Liberty Mutual InsuranceHead of Transformation

Apr. 2023Boston, Massachusetts, United States · HybridGlobal Risk Solutions (GRS), a $15 billion business unit of Liberty Mutual, offers a wide array of property, casualty, specialty and reinsurance products and services distributed through brokers and independent agents globally. Responsible for driving GRS forward by steering the integrated transformation execution roadmap that includes prioritized strategic initiatives, ensuring that GRS delivers innovative capabilities and matures the strategic change adoption that is critical for the businesses.

Hampton Way ConsultingManaging Partner

Aug. 2022 - Apr. 2023San Antonio, Texas, United StatesProvides insights, research, and consulting to PE firms in the Financial Services industry.

USAAVP, P&C Modernization- Head of P&C Transformation

Apr. 2018 - Jul. 2022San Antonio, Texas · HybridUSAA facilitates the financial security of the military community and their families through provisioning a full range of financial products and services inclusive of auto and property insurance with over 10 million members and $23 billion in premium. Successfully led USAA’s P&C Insurance Modernization which is the largest and most complicated transformation in the industry from ideation to execution with a matrixed organization of over 4,000 internal and external teammates. This $1.5 billion+ initiative is fully integrated into the business and will continue to transform every major system, nearly every member experience, and many internal processes. Successfully achieved all milestones on time, on budget, and ahead of benefits targets. Milestones included but not limited to: - New commercial and personal lines agency management system with over 1 million policies in force - Enhanced billing system with simplified compliant interfaces supporting nearly 10 million members - First small business insurance ecosystem ever for USAA - Claims Auto system and processes with new digital interfaces supporting a 75% touch-less experience and over 8 million claims per year - New document management system simplifying the management of 1,000s of documents - New Policy Administration system supporting over $23 billion in premiums

CignaVP, Global Product Strategy and Operations

Jun. 2015 - May. 2018Hartford, Connecticut Area · HybridCigna's Enterprise Product Solutions organization provides global product solutions across all business lines and geographies. Led a team of nearly 50 individuals accountable for creating an enterprise-wide product strategy, revising the product operating model, and supporting product operations critical in helping Cigna achieve its “Go Deep, Go Global, and Go Individual” strategy. - Accountable for partnering with sales to evaluate and respond to over 1,500 prospect and client RFPs annually to find solutions to help sell new and retain existing clients. Helped close nearly 400 accounts in 2016 ranging from large national account clients such as Disney to smaller clients distributed through brokers including Mercer and Willis Towers Watson resulting in over 3 million new members. - Responsible for governing $80 million of capital spend for enterprise-wide strategic initiatives focused on contributing 10% of earnings CAGR across key product categories including Medical, Dental, Behavioral, and Pharmacy. - Designed the first centralized product operating model to improve speed to market, innovation, and expertise across a team of 230 product managers / developers / strategists and 16 functions. Spanned 9 areas of focus including but not limited to strategic planning, organization design, process management, skills assessment, change management, and management operations. Reduced go-to-market processes from 7 to 1, and centralized product governance for greater efficiency and effectiveness. - Through ongoing engagement efforts achieved a track record of employee satisfaction scores exceeding or far exceeding enterprise results across 10 of 12 categories including job security, leadership, strategic understanding, and appreciation.

The Hartford, Operations and TechnologyVP, Strategy and Performance Management

Mar. 2013 - May. 2015Hartford, Connecticut Area · HybridThe Hartford's Operations & Technology organization provides training, technology, operations, program management, and process improvement for The Hartford. As the head of strategic planning directed an organization of nearly 50 individuals responsible for strategic planning, performance management, key transformation initiatives, and executive/board communications for 8,000 employee organization. Key accomplishments included: - Created a more efficient and customer aligned organization with 16% reduction in leadership by successfully directing a transformation which defined the mission, value proposition, organization design, operating model, and performance management metrics for newly formed 8,000 employee organization spanning 7 functions. - Identified $200M of run-rate expense reductions meeting critical profitability objective using a consistent, collaborative, decision focused methodology across 7 functions and 80 participants. Team was on track to realize benefits while achieving enterprise goals. - To improve execution efficiency by 10% continuously enhanced strategic initiative methodology supporting 4,000 users, over 300 projects, and approximately $350 million in annual capital spend. - In 2014 led project team who identified $33 million and realized $18 million in Lean Six Sigma / process design efficiency saves. - To improve board of directors perception of technology organization successfully crafted a strategy presentation and 6 subsequent follow-up presentations. Board’s perception of technology organization moved from one of an 'inhibitor to growth' to an 'enabler of growth.'

The Hartford, Operations and TechnologyVP, Strategy and Business Development- Chief Strategy Officer

Aug. 2010 - Feb. 2013Hartford, Connecticut Area · HybridPersonal Lines, a division of The Hartford, is the 4th largest direct writer of personal automobile and home insurance with $3.5 billion in premium. As the Chief Strategy Officer directed a team of 13 individuals responsible for strategic planning, new business development, executive/board communication, and project management. - Exceeded above industry growth and profitability objectives two years ahead of schedule. Developed repeatable strategic planning process which realigned capital investments, improved pricing, increased market penetration, and changed decision making culture. Prior to strategy, business experienced revenue losses and profitability reduction. - Achieved distribution channel growth objective by managing AARP relationship and signing affinity agreements with National Wildlife Federation and Sierra Club. - Led effort to end an unsuccessful multi-year $100 million software initiative saving over $20 million in future investments. Ending five year initiative was a significant challenge based on its historical cost over-runs and reluctance to right-off based on sunk costs. - Successfully managed $50 million in annual capital spend focused on improving pricing accuracy, customer experiences, and operating efficiencies.

ADP Insurance ServicesVP/Sr. Director, Marketing- Chief Marketing Officer

Oct. 2005 - Aug. 2010Florham Park, NJADP Insurance Services is one of ADP’s top five strategic initiatives with over $300 million in premium offering Property & Casualty Insurance, Health Insurance, and unique value propositions linked to ADP’s core competencies of payroll, tax, and money movement. As the Chief Marketing Officer led a team of 8 individuals and 3 marketing agencies responsible for strategic planning, lead generation/channel marketing, product management, sales operations, carrier relations/partnership management, business development, marketing communications, and project management. - Established strategic plan, marketing plans, and insurance carrier relationships which were essential to achieve 36% sales and 22% revenue CAGR more than doubling client base to $320M in premiums and over 60,000 policies in 5 years. - Redefined small business referral channel growing lead flow 15 times in 6 months supporting 18% year-over-year sales growth. - Created targeted telemarketing/email marketing model supporting 70 sales associates creating 34% annual growth. - Created unique value proposition bundling benefit administration, premium payment, employee eligibility, and compliance solutions with Health Insurance to accelerate ADP’s double digit growth in the Healthcare market. - Established and executed Insurance carrier supply & demand strategy contributing to expanded capacity, sales and operations improvements, and up to 60% commission increases. Effectively expanded partnerships from 7 to 14 Property & Casualty and 20 to 65 Health Insurance carriers including Hartford, Travelers, Liberty Mutual, United Healthcare, Aetna, and wholesalers.

ADP Insurance ServicesVP/Sr. Director Product Marketing

Feb. 2002 - Sep. 2005Florham Park, NJADP Small Business Services is an $800 million business offering payroll, tax, human resource, and money movement solutions to businesses with less than 50 employees. Led product marketing team with responsibility for pricing, competitive analysis, business development, retention marketing, channel marketing, promotions, marketing communications, and public relations. - Initiated market research and conducted a re-branding campaign including the renaming of the division to increase ADP's awareness in the small business and accountant markets. Led marketing initiatives which increased accountants’ awareness of ADP over 50% in less than 2 years. - Led comprehensive competitive analysis program, proactively developing solutions to aggressively counter-act the strategies and actions of competitors while capturing new market share. - Revised price points, repackaged product bundles, created promotions, and adjusted discounting guidelines to increase profitability, revenue, and units sold. - Directed all marketing communications activities including advertising, public relations, event marketing, sales’ material, speaking engagements, and marketing to the Hispanic, accountant, and client channels.

ADP Insurance ServicesSr. Director, New Product Development

Apr. 2000 - Feb. 2002Roseland, NJADP Employer Services offers payroll, tax, benefits, human resource, and money movement solutions to businesses of all sizes. Led new product development team for ADP’s $8 billion Employer Services Division with responsibility for developing and launching Internet portal products- SaaS. Significant accomplishments include: - Led market research, product development, ROI analysis, market trials, sales training, service training, and public relations for Internet portal products worldwide. - Successfully launched 7 Internet portal products within 18 months of initial concept, providing services to clients across 7 ADP divisions worldwide and effectively integrating ADP's online products.

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