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Work Background
MOD (Group) IELTSDocument Control- Project Lead
Nov. 2020Led quality assurance initiatives across Test Report Form (TRF) operations, conducting comprehensive
audits to ensure 100% compliance with regulatory standards and company policies, directly impacting
customer satisfaction metrics
Managed end-to-end document control processes for sensitive records, implementing security protocols that
maintained confidentiality standards while improving operational efficiency by 20%
Spearheaded process optimization projects that reduced response times and enhanced service delivery
workflows, resulting in measurable improvements in customer experience and satisfaction scores
Compiled monthly performance reports with KPIs and actionable insights from customer feedback,
presenting findings to senior management to drive continuous improvement initiatives
Identified and mitigated compliance risks through proactive audits of both physical and electronic
documentation systems, ensuring zero data breaches
Successfully implemented new TRF operational procedures while maintaining business continuity and
meeting all service level agreements (SLAs)
Maintained rigorous quality standards through systematic reviews, achieving 100% accuracy and
completeness in all controlled documents
MOD (Group) EducationDigital Marketing Project Coordinator
Nov. 2018 - Sep. 2020Coordinated international education fair digital campaign initiatives, managing project timelines, and cross-
functional teams to deliver successful events that reached 500+ prospective students per event
Established and maintained communication channels with diverse international stakeholders including
students, parents, and educational partners
Delivered 87% customer satisfaction rate by implementing rapid response protocols (sub-5-minute average
response time) and establishing clear escalation procedures for social media inquiries
Led process improvement initiative in collaboration with customer support team, reducing redundant
inquiries by 15% through streamlined workflows and improved documentation
Managed content creation projects from initiation to completion, including user-generated content
campaigns, infographics, and customer engagement materials
Initiated and executed social media feedback survey project, gathering customer insights that informed
strategic service improvements
Coordinated across marketing and support teams to maximize efficiency in handling high-volume customer
interactions
3rie MediaProject Manager, Events Coverage (Photography)
Jun. 2016 - Mar. 2017NigeriaManaged full project lifecycle for client photography engagements, from requirements gathering and
scope definition through execution, post-production, and final deliverable handoff
Partnered with diverse clients to understand project objectives, manage expectations, and deliver
customized solutions aligned with stakeholder vision
Optimized use of equipment, technology, and editing tools to deliver high-quality outputs within budget
and timeline constraints
Curated comprehensive portfolio showcasing diverse project deliverables, supporting business
development and client acquisition efforts
Maintained professional standards and clear communication throughout project phases, ensuring
stakeholder satisfaction and positive outcomes
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