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Work Background
Jupiter Medical CenterProject Manager
May. 2024• Support the Senior Vice President/Chief Financial Officer and Executive Directors in strategic initiatives and project execution.
• Oversee the management of outsourced vendor relationships for the Revenue Cycle and Billing departments, ensuring smooth service integration and timely financial reporting.
• Lead Accounts Payable Process Improvement Project, enhancing operational efficiency.
Jupiter Medical CenterMedical Coder I - Patient Access
Oct. 2023 - May. 2024• Reviewed physician orders for outpatient procedures and ensured accurate coding compliance with ICD-10 and CPT standards.
• Collaborated with multiple departments (Indexing, Scheduling, Insurance Verification) to ensure accuracy.
• Developed educational resources for physicians to improve their understanding of insurance regulations, enhancing workflow efficiency across departments.
Veranda Family DentistryOffice Manager
Nov. 2022 - Sep. 2023• Supervised and evaluated a team of 12 staff members, ensuring optimal staffing and providing leadership in patient service and administrative functions.
• Proactively assessed and improved revenue cycle processes, recovering $30,000 by resolving outstanding claims and optimizing billing practices.
• Managed the daily operations of a busy dental practice, ensuring smooth patient flow, effective staff coordination, and financial accuracy.
• Implemented team-building initiatives, achieving monthly staff bonuses through collaborative efforts.
David F. Boden, DDS, MS, PAFront Office Manager
Aug. 2016 - Jan. 2021• Supervised a team of six employees and supported office efficiency by streamlining processes and reducing associated costs.
• Cultivated relationships with local dentists, increasing referrals by 20% through targeted marketing and customer engagement strategies.
• Created and executed policies to improve patient billing accuracy, significantly reducing accounts receivable.
Physicians Immediate Care FloridaOffice Manager
Oct. 2010 - Oct. 2011• Oversaw the daily operations of an urgent care facility, including patient scheduling, cash handling, and medical record maintenance.
• Managed a team of patient service representatives, ensuring staff were trained and efficient in delivering quality patient care and administrative support.
• Standardized operating procedures for patient service representatives, improving patient intake and registration process consistency.
Physicians Immediate Care FloridaPatient Service Representative
Apr. 2010 - Sep. 2010
KIDS HEALTH PLACEAssistant Office Manager
Apr. 2008 - Mar. 2010• Supported office management and clinical operations, ensuring seamless service delivery.
• Assisted in patient flow management, scheduling, and coordinating medical supplies, ensuring high-quality care and efficient operations.
Lawnwood Regional Medical Center & Heart InstituteChart Analyst
May. 2005 - Aug. 2005• Reviewed inpatient medical records to ensure compliance with documentation and regulatory standards.
KIDS HEALTH PLACELead Medical Assistant
Apr. 2005 - Mar. 2008
KIDS HEALTH PLACEPatient Service Representative
Mar. 2003 - Mar. 2005
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