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Work Background
Blue Cross NCSenior Project /Program Manager
Aug. 2024 - Dec. 2025· Acted as the liaison between product, IT, customer, and vendor teams to understand customer demand for new features and prioritize the product roadmap, sprint content and schedule.
· Collaborate with System Architects and Product Managers to align business analysis with engineering goals.
· Capture customer insights to define business processes and product needs.
· Define scope and value for new developments in partnership with stakeholders.
· Prioritize release scopes and refined product backlogs with Development and Product Management.
· Facilitate epic breakdowns into sprint-sized user stories and led backlog reviews with development teams.
· Author clear user stories with well-defined acceptance criteria and “definition of done.”
· Partner with UX teams to align technical requirements with user experience designs.
· Deliver product demos to internal and external stakeholders.
· Create and maintain documentation of configurations, processes, workflows in Visio, and system changes.
· Conduct stakeholder interviews and workshops to gather business requirements.
· Create business process maps, use cases, and test plans to support development.
· Create test scripts for teams to run test cases and ensure system quality.
· Support agile ceremonies, including sprint planning, backlog grooming, and lessons learned.
· Ensure non-functional and functional requirements were captured and prioritized.
· Create, add, and maintain requirements in the ALM system.
Abt AssociatesBusiness System Analyst
Feb. 2024 - Aug. 2024· Managed large projects and processes with limited oversight, driving deliverables across functional teams, resulting in a 30% reduction in project time.
· Coached and reviewed the work of lower-level Business Analysts, enhancing team performance and achieving a 25% increase in project accuracy.
· Analyzed business problems and provided technical and non-technical solutions, leading to a 20% improvement in project outcomes by aligning technology with project goals.
Robert HalfSenior Business Analyst
Jan. 2023 - Aug. 2023United States● Collaborated with business stakeholders and customers to understand complex problems and resolve issues ● Translated customer needs, business constraints, and regulatory requirements into functional performance requirements ● Managed maintenance of the risk management plan, including risk analysis, by identifying and mitigating hazards associated with a design ● Conducted impact analysis on design reviews throughout the product development process and implemented any necessary revisions
Intrinsic Clinical SystemsSenior Business Analyst
Nov. 2021 - Jan. 2023United States● Networked with clients to optimize enhancements, integration with systems, and reporting ● Defined requirements for developers while simultaneously collaborating with clients to refine requirements ● Designed User Requirements, Functional Requirements, and Traceability Matrix ● Expedited the definition of the project scope, milestones, tasks, deliverables, and resource requirements
IQVIASr. Business Systems Analyst
Mar. 2020 - Nov. 2021Durham, North Carolina, United States● Utilized Jira requirements management tool to author and input requirements and user stories ● Aided with process modeling to clarify business requirements and enhance business processes, in conjunction with solution design and implementation ● Understood System Development Lifecycle (SDLC) and Computer System Validation (CSV) procedures, as appropriate ● Established Standard Operating Procedures (SOP) to ensure that business requirements are delivered through successful project implementation of optimal, cost-effective, regulated solutions
AllscriptsExpert Clinical Business Analyst
Apr. 2017 - Mar. 2020Raleigh-Durham, North Carolina Area● Applied clinical knowledge to integrate clinical practice and technology into workflows that support safe and efficient patient care ● Served as a skilled clinical resource in support of non-clinical team members ● Functioned as a liaison between end users, clinicians, non-clinical analysts, and development ● Created visualization dashboards via the MicroStrategy reporting tool
Siemens Healthcare FZ LLCBusiness Analyst
Nov. 1999 - Jul. 2014Malvern, PA● Created, developed, and supported meaningful and applicable software for customer use by acting as a liaison to customers and development support staff ● Participated in and guided elicitation, documentation, and evaluation of complex user requirements ● Authored and published software documentation for applicable release ● Developed a starter set of Crystal Reports for direct client use
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