FourQ SystemsRegional Billing Support Specialist for GE Corporate Europe & MENAT
Nov. 2019 - Nov. 2020Budapest๐๐ด ๐ข ๐ณ๐ฆ๐จ๐ช๐ฐ๐ฏ๐ข๐ญ ๐ฑ๐ณ๐ฐ๐ค๐ฆ๐ด๐ด ๐ฐ๐ธ๐ฏ๐ฆ๐ณ, ๐ ๐ญ๐ฆ๐ฅ ๐ต๐ฉ๐ฆ ๐ข๐ค๐ค๐ฐ๐ถ๐ฏ๐ต๐ข๐ฃ๐ช๐ญ๐ช๐ต๐ช๐ฆ๐ด ๐ฐ๐ง ๐ฎ๐ฆ๐ฆ๐ต๐ช๐ฏ๐จ ๐ฆ๐ด๐ต๐ข๐ฃ๐ญ๐ช๐ด๐ฉ๐ฆ๐ฅ ๐ฃ๐ถ๐ด๐ช๐ฏ๐ฆ๐ด๐ด ๐ฎ๐ฆ๐ต๐ณ๐ช๐ค๐ด โ ๐๐๐๐ด, ๐ต๐ฉ๐ช๐ด ๐ณ๐ฆ๐ฒ๐ถ๐ช๐ณ๐ฆ๐ฅ ๐ฆ๐น๐ต๐ฆ๐ฏ๐ด๐ช๐ท๐ฆ ๐ช๐ฏ๐ต๐ฆ๐ณ๐ข๐ค๐ต๐ช๐ฐ๐ฏ๐ด ๐ธ๐ช๐ต๐ฉ ๐ด๐ต๐ข๐ฌ๐ฆ๐ฉ๐ฐ๐ญ๐ฅ๐ฆ๐ณ๐ด, ๐ฆ๐ฏ๐ฅ-๐ถ๐ด๐ฆ๐ณ๐ด ๐ข๐ต ๐๐ (๐ค๐ญ๐ช๐ฆ๐ฏ๐ต), ๐ข๐ฏ๐ฅ ๐ฆ๐น๐ต๐ฆ๐ณ๐ฏ๐ข๐ญ ๐๐ ๐ด๐ถ๐ฑ๐ฑ๐ฐ๐ณ๐ต ๐ฎ๐ฆ๐ฎ๐ฃ๐ฆ๐ณ๐ด (๐๐ฆ๐ฏ๐ฑ๐ข๐ค๐ต). ๐๐บ ๐ญ๐ฆ๐ท๐ฆ๐ณ๐ข๐จ๐ช๐ฏ๐จ ๐ด๐ต๐ณ๐ฐ๐ฏ๐จ ๐ข๐ฏ๐ข๐ญ๐บ๐ต๐ช๐ค๐ข๐ญ ๐ด๐ฌ๐ช๐ญ๐ญ๐ด, ๐ ๐ฉ๐ข๐ท๐ฆ ๐ค๐ข๐ณ๐ณ๐ช๐ฆ๐ฅ ๐ฐ๐ถ๐ต ๐ช๐ฏ-๐ฅ๐ฆ๐ฑ๐ต๐ฉ ๐ข๐ฏ๐ข๐ญ๐บ๐ด๐ฆ๐ด ๐ฐ๐ง ๐ค๐ฐ๐ด๐ต ๐ค๐ฆ๐ฏ๐ต๐ฆ๐ณ๐ด ๐ข๐ฏ๐ฅ ๐ฑ๐ณ๐ฐ๐ท๐ช๐ฅ๐ฆ๐ฅ ๐ด๐ถ๐ฑ๐ฑ๐ฐ๐ณ๐ต ๐ง๐ฐ๐ณ ๐ต๐ฉ๐ฆ ๐ญ๐ช๐ฒ๐ถ๐ช๐ฅ๐ข๐ต๐ช๐ฐ๐ฏ ๐ฑ๐ณ๐ฐ๐ค๐ฆ๐ด๐ด. I have formulated reports on monthly and quarterly billing volume, workflow, and user ticket statistics, in addition to submitting them to higher management, leading to streamlining decision-making processes. My role was to analyze resurfacing billing-related issues to determine operational and compliance risks and to suggest possible process enhancements/fixes. ๐ฃ ๐๐จ๐ฆ๐ ๐จ๐ ๐ฆ๐ฒ ๐ค๐๐ฒ ๐ฐ๐จ๐ซ๐ค๐ฌ ๐ข๐ง๐๐ฅ๐ฎ๐๐: โก๏ธ Provided vital leadership for supervising incoming billing requests, maintaining compliance with regulatory standards, avoiding possible VAT leakage and other foreseeable risks. โก๏ธ Planned and organized training sessions for the skills enhancement of new operations team members. โก๏ธ Delivered training on OneBiller and other applications for customers and partners at GE and Genpact. โก๏ธ Acted as a facilitator of the OneBiller Buyer and Seller Supportcentral portal, responsible for those websites in terms of content, appearance, and functions.