I have been working with QA for the last 10 years. I started out as a manual tester and have spent time as a QA Lead and a manger of a QA team. I then transitioned to be a QA automator. I have setup a python pytest and a playwright framework for different companies. I have also maintained a selenium framework and cypress framework. I have used python, typescript, javascript.
I can help with getting automation setup, maintaining or fixing existing automation, as well as establishing manual and automation QA processes.More...
Carla Cao
HRM@Everbridge
Verified
Domenic Ventola
Sr. TS Escalations and Operations Manager@Everbridge
Verified
Raymund Bernabe
Operations Manager@Everbridge
Verified
Kavana Somanna
Sr. People Operations Coordinator - APAC@Everbridge
Verified
Elisabeth Fitch
Sr. Manager People Operations EMEA@Everbridge
Verified
Jennifer Kenyan
Sr. Director, HR Programs & Operations@Everbridge
Verified
Bikash Kumar
Global Talent Acquisition - APAC & EMEA@Everbridge
I spent most of my career as a technical support leader working for companies like Digital Equipment, Oracle, RSA and Dell. I have lead both support organizations and operations teams implementing new technologies to help made support organizations more efficient. My recent position has offered the ability to do the same in the risk intelligence space.More...
Michela Carloni Gammon
Account Executive@Everbridge
Verified
Sujata Nadiminti
Project Manager@CONSULTING
Verified
Dynamic and results-oriented Project Manager with 21 years of proven success in leading high-profile, cross-functional initiatives from conception to completion across diverse industries. Adept at driving transformative business solutions through expert program management, strategic planning, and agile leadership. Recognized for optimizing resource allocation, enhancing operational efficiency, and fostering innovation to achieve key business objectives.More...
Catharine Coleman
Vice President of Customer Success and Support@Netwrix Corporation
Verified
I am a senior executive leader in Customer Success and Global Technical Support with deep expertise in enterprise SaaS, cybersecurity, and AI-enabled customer operations. Throughout my career, I have built and scaled global post-sales organizations of 150+ professionals across the US, EMEA, India, and APAC, transforming support from a traditional cost center into a strategic growth engine that drives retention, expansion, and measurable revenue impact. I have worked many years as a Support Engineer and as a developer.
Across public, private, and PE-backed companies, I have consistently delivered exceptional customer outcomes, including >98% CSAT, +30% NPS growth, and 95–98% renewal rates. I have led post-acquisition integration efforts across 13+ acquisitions, unified global operating models, and implemented AI/ML-driven workflows that reduced time-to-resolution, lowered escalations, improved self-service adoption, and reduced cost-to-serve.
I modernized global support operations, launched customer learning and certification programs, expanded digital self-service strategies, and strengthened cross-functional alignment with Product, CRO, and executive leadership.
Earlier in my career, I scaled support organizations from the ground up, generated $1M+ in incremental support revenue, improved NPS from 52 to 70+, reduced backlog by 85%, and maintained 98% renewal rates.
I am known for combining operational rigor, AI-driven transformation, and executive partnership to deliver durable retention, expansion, and long-term enterprise value.More...
J Baca De Sanz
Project Manager
Verified
Highly motivated customer-driven project management professional and creative thinker with 10-plus years of experience delivering enterprise solutions that solve real-world business challenges. Areas of expertise include IT, Cloud, and SaaS implementations, as well as datacenter standups and government contracts, with many projects in regulated industries. Solid remote PM track record for over 10 years, initiating, collaborating, and engaging project stakeholders, to ensure milestones are met and customers are informed and met with exceptional service. Additional skills include military contracts, aerospace, design, and manufacturing.More...
Suriel Garcia
Data Architect/ Data Engineer@eria.ai
Verified
I’m a Software Developer specializing in Data Pipelines, Data Warehouses, ML and AI.More...