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Work Background
ModSquadCurator/Trainer For New Hire
Sep. 2023
WelocalizeAds Quality Rater
Apr. 2023- Evaluated online ads for relevance and usefulness to the intended audience, ensuring adherence to quality review requirements - Conducted extensive research to understand the purpose of each ad and identify user search queries and cultural/geopolitical concepts - Analyzed and evaluated ads based on quality and productivity standards, meeting or exceeding performance goals set by management - Reported identified bugs and issues in a timely manner to ensure optimal ad performance and user experience
ModSquadTier 2 Billingual Customer Support Agent (Indonesian-English)
Feb. 2022- Successfully managed a high volume of customer inquiries by handling up to 50 requests per day and providing support to up to 4 customers simultaneously. - Exceeded customer satisfaction goals by achieving rates of above 92%, demonstrating a strong focus on meeting customer needs and delivering exceptional service. - Utilized my communication skills and expertise in various communication channels to effectively support customers via live chat, private, and public social media platforms.
LionbridgeGame Tester
May. 2021- Contributed skills as a paid game tester for a top-tier international company, bringing passion for gaming to the table and assisting in the development of high-quality games. - Conducted rigorous testing on various games, including multiple role-playing games, to ensure they met the highest standards of quality and playability. - Produced detailed reports on bugs, performance metrics, and gameplay mechanics, leveraging analytical skills to identify areas for improvement and enhance the overall user experience.
AppenLazada Relevance Project
Jan. 2021 - Dec. 2021- Assisted in the Lazada Project at Appen by evaluating products, confirming their category and filtering out harmful content. - Exceeded goals by 20%, evaluating up to 500 products per day and demonstrating a commitment to accuracy and efficiency. - Played an important role in maintaining the quality and safety of the Lazada platform, ensuring that users could navigate and purchase products with confidence.
BUNCHBahasa Indonesia Audio Transcription
Oct. 2020 - Dec. 2020Remote
AppenBahasa Indonesia Audio Transcription
Jul. 2020 - Jun. 2021
TELUS InternationalSocial Media Evaluator Indonesian Market
Nov. 2019 - Dec. 2020- Conducted analysis and judgment of social media advertising, filtering out spam and fake products advertisements from reaching the target audience. - Evaluated the usefulness of advertising to customers, ensuring that only relevant and valuable ads were presented. - Providing reliable and precise evaluations that helped to maximize the effectiveness of social media advertising.
TELUS InternationalSocial Media Evaluator Indonesian Market
Nov. 2019 - Dec. 2020- Conducted analysis and judgment of social media advertising, filtering out spam and fake products advertisements from reaching the target audience. - Evaluated the usefulness of advertising to customers, ensuring that only relevant and valuable ads were presented. - Providing reliable and precise evaluations that helped to maximize the effectiveness of social media advertising.
CV Empat JayaInternship as Economic Feasibility Study Plan
Mar. 2015 - Apr. 2016GunungkidulCV Empat Jaya is local mining firm focus on lime quarry based in Gunungkidul, Yogyakarta, Indonesia. My responsibility are: • Used mathematical formulas, statistical models, and analytical techniques to assess information related to business. • Developed recommendations concerning opportunities for growth and cost reduction, presented findings on a weekly basis to executive management. Industries Exposures: Mining
Buffy AntiseptikOnline Reseller
Jul. 2014 - Apr. 2020YogyakartaProduct reseller called Buffy Antiseptik. It has several product’s benefit such as: antiseptic for reduce body odour, enlighten underarm and remove underarm’s hair. Buffy is made from traditional ingredients such as tawas and habbatus sauda.
Luino ShoesRemote Marketing and Customer Service Representative
Mar. 2013 - Apr. 2014RemoteLuino is local shoes producer based in Bekasi, Indonesia, the company sells the shoes through social media. - Managed up to 300 daily chats, demonstrating strong communication skills while handling new orders, retrieving customer data, and presenting relevant product information to drive customer satisfaction and sales. - Utilized social media marketing to increase sales by 25%, leveraging platforms such as Instagram and Facebook to reach a wider audience and effectively promote products. - Successfully drove sales and profitability for the regional branch by selling 900 shoes per month, exceeding sales targets by 30% and contributing to the overall growth
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