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Network Power<100 people
Roles
🔥50%
Startup Founder
💸50%
Marketing
✨50%
Business Owner
Geos
Work Background
General Manager
Eqlaa | إقلاعGeneral Manager
Jun. 2025 - Oct. 2025Cairo, EgyptStrategic Leadership: Defined and executed overall business strategy, aligning with company vision and growth targets. Operations Management: Oversee day-to-day operations including sales, customer service, partnerships, and supply chain. Business Development: Built and expanded partnerships with airlines, hotels, and service providers to ensure competitive offerings. Financial Oversight: Manage budgets, P&L, and pricing strategies to maximize revenue and profitability. Digital Transformation: Lead the shift from offline agency to online platforms (website & app development, digital presence). Customer Experience: Ensure service excellence, complaint resolution, and implementation of loyalty and retention programs. Performance Monitoring: Set KPIs, track sales performance, and implement corrective action plans for improvement. Compliance & Risk Management: Ensure legal, regulatory, and operational compliance within travel & tourism standards.
Customer Care Manager
AlmosaferCustomer Care Manager
Jan. 2020 - May. 2025Cairo, EgyptAlmosafer | Online Bookings | After-Sale Service
Assistant Contact Center Manager
AlmosaferAssistant Contact Center Manager
May. 2019 - Dec. 2019Cairo, EgyptAlmosafer & Tajawal | Online Bookings | After-sale Service
Offshore Operations Supervisor
BDO EsnadOffshore Operations Supervisor
Jan. 2018 - Dec. 2018OffshoreSolera | Audatex - Canada
Senior Team Leader
BDO EsnadSenior Team Leader
Mar. 2017 - Jan. 2018Solera | Audatex - Canada
Team Leader
BDO EsnadTeam Leader
Dec. 2016 - Mar. 2017Cairo, EgyptAmerican University - Fund Raising
Senior Sales Executive
Infomed Medical ServicesSenior Sales Executive
Jul. 2016 - Mar. 2017Cairo, Egypt
Customer Service Representative
VodafoneCustomer Service Representative
Aug. 2013 - Sep. 2014Cairo, EgyptUK Account
Customer Service Representative
Centro Global SolutionsCustomer Service Representative
Feb. 2012 - Sep. 2012Cairo Governorate, Egypt
Operations Supervisor
TeleperformanceOperations Supervisor
Feb. 2011 - Sep. 2011Cairo, EgyptWind Mobile
Customer Service Representative
TeleperformanceCustomer Service Representative
Sep. 2010 - Feb. 2011Cairo, EgyptWind Mobile
Customer Service Representative
Stream Global ServicesCustomer Service Representative
Nov. 2009 - Mar. 2010Cairo, EgyptSirius Campaign
Eqlaa | إقلاع
Cairo, Egypt
Almosafer
Cairo, Egypt

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