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Work Background
Reliato LtdSenior Payment & Fraud Analyst
May. 2022 - Oct. 2025Isle of Man•Established Payments & Fraud team in collaboration with Payments Manager for successful operations on the Island. •Leveraged iGaming experience to facilitate smooth team setup and ongoing management. •Enabled effective decision-making by taking ownership of accounts during procedures and processes. •Processed payments while ensuring strict adherence to AML/CFT guidelines. •Executed thorough KYC procedures to protect vulnerable and underage individuals. •Maintained daily communication with Customer Support, Risk, and Casino platforms to monitor trends. •Monitored account activity, analyzing betting patterns and collusion gambling with Betting Integrity Unit and Risk Department. •Generated compliance reports on 3K limits, underage accounts, new registrations and PEP alerts through our 3D Global Services portal.
Manx Gas LtdNew Accounts Administrator
Apr. 2015 - Apr. 2022Douglas, Isle of Man•Processed daily queries via postal, email, and telephone to ensure prompt resolution. •Managed tariff agreement forms for new and existing customers, ensuring accuracy and compliance. •Allocated vacant properties to respective landlords, owners, or letting agencies efficiently. •Handled processing of timesheets and new or exchanged meters with precision. •Allocated vacant properties to correct owners or agencies, maintaining accurate records. •Resolving customer queries daily, enhancing service accuracy and satisfaction.
Betinternet.comCustomer Relationship Advisor
Jul. 2013 - Mar. 2015Isle of Man, United Kingdom•Delivered comprehensive customer service and support for online sportsbook and casino operations. •Managed account openings, verification, and compliance with KYC, AML, and sanctions requirements. •Maintained efficient service for customers regarding deposit and withdrawal processing. •Provided guidance on betting terminology and bet settlements to enhance user experience. •Promoted marketing initiatives to attract new clients while supporting existing ones.
Liverpool Arms Country Pub & RestaurantBar & Restaurant Supervisor/Manager
Jan. 2011 - Jul. 2013Isle of Man, United Kingdom
Station Hotel & Dining PubBar & Restaurant Assistant Manager
Feb. 2009 - Jan. 2011Isle of Man, United Kingdom
Barclays WealthIPB
May. 2007 - Jan. 2009Isle of Man, United Kingdom
Betinternet.comCustomer Service Advisor
Mar. 2003 - May. 2007Isle of Man, United Kingdom•Processed telephone spread bets for VIP clients in US pari-mutuel harness horse and greyhound racing. •Familiarized with US spread betting terminology to enhance efficiency. •Ensured accurate data entry to support high-volume transactions. •Established new accounts under IOM gaming legislation while maintaining compliance with AML regulations. •Updated account information in accordance with relevant legal requirements. •Managed deposits and withdrawals across multiple platforms to facilitate seamless transactions. •Verified and settled bets promptly to uphold operational integrity.
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