Senior operations leader with 13+ years managing large B2B & B2C accounts across market research, telecom, and travel & tourism. Specialized in sales performance, conversion optimization, cost control, and SLA delivery while sustaining high customer satisfaction.
Expert in end-to-end operations: demand forecasting, capacity planning, sales & after-sales, quality management, and automation-led efficiency. Led offshore and nearshore teams across UK, USA, Canada, Australia, and Saudi Arabia.
Most recently General Manager for a tourism company, driving commercial and operational performance.More...