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Work Background
Stronger Together SVFounder
Jun. 2020San Salvador, El SalvadorOur Mission To support our planet, our country and its communities by providing assistance on timely critical causes.
Sunnova Energy Corp.Revenue Management Specialist III
May. 2019Houston, Texas, United States
Sunnova Energy Corp.Revenue Management Specialist III
May. 2019Houston, Texas, United States
Sunnova Energy Corp.Issue Resolution Specialist
Mar. 2018 - May. 2019
Sunnova Energy Corp.Issue Resolution Specialist
Mar. 2018 - May. 2019
Sunnova Energy Corp.Customer Service Specialist
Jun. 2017 - Feb. 2018
Sunnova Energy Corp.Customer Service Specialist
Jun. 2017 - Feb. 2018
Athenea GroupGeneral Manager
Jun. 2011 - Jan. 2014San Salvador, El SalvadorNetworking and acquiring prospective clients and leads, based on customer profile in volume, size and service requirements, to arrange meeting times to present Athenea Group as a potential business solutions vendor -Developing relationships with non- Athenea Group customers -Presenting solutions that relate directly to key needs and business issues of target accounts -Oversee the implementation process for new accounts and eliminate obstacles to buying early and often in the relationship cycle -Developing a professional business relationship with customers once the decision has been made to use Athenea Group as an office supply & business solutions vendor -Engaging in sales activities including creating relationships with decision makers and directing account sales strategy -Involvement in requests for proposals and re-bidding existing contracts -Preparing strategic business plans and sales presentations
The Office GurusBPO/Call Center Manager
Aug. 2005 - Aug. 2011Responsible for the management of + 100 associates in the following Departments :Customer Care Order Entry, Returns and Credits, Quick Indexing, Accounts Receivable, Accounts Payable, Purchasing, Forecasting, Pricing, Marketing, Customer Data. Responsible for Providing office and administrative support to supervisors. Responsible for managing process improvement, decision making, staffing, planning, analyzing information, developing standards, emphasizing excellence Usually interview and evaluate prospective employees
DellTechnical Support Representative (Level 2)
Jan. 2005 - Aug. 2005Responsible for providing technical phone support to Dell customers on the maintenance and operation of Dell products. Assist customers by determining system problems and providing resolutions on technical or service difficulties. Responsible for customer satisfaction by handling customer problems and performing assigned functions according to standardized policies and procedures.
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