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EU Principal Sales Engineer
Cockroach LabsEU Principal Sales Engineer
Jul. 2019 - Nov. 2020Cardiff, Wales, United Kingdom• Acted as the technical subject matter expert for the sales team, providing technical guidance and support during the sales process • Led technical sales presentations and demos to prospects and customers, effectively communicating the value of Cockroach Labs' products and services • Collaborated with the product management and engineering teams to gather and prioritize customer feedback, resulting in the successful development and launch of new products • Provided post-sales support to customers, ensuring successful deployment and adoption of Cockroach Labs' products • Built and maintained strong relationships with key customers and partners, contributing to the overall success of the company's sales efforts Established and grew a new region from scratch, successfully building a customer base and achieving significant sales growth in the region.
Vice President, Customer Engineering at Cockroach Labs
Cockroach LabsVice President, Customer Engineering at Cockroach Labs
Jun. 2019United KingdomSenior technology and GTM leader responsible for EMEA & International sales engineering, customer engineering, delivery and post-sales strategy. Focused on GTM alignment, implementation predictability, and high-value enterprise deployments. • Scaled Sales & Customer Engineering org from 1 → 80+ across EMEA; built 3 regional management layers. • Drove a 125% uplift in evaluation and deployment success during GTM transition through processes, playbooks and commercial alignment. • Designed stage-based implementation model reducing implementation cycles 50%+ and lowering cost-to-serve. • Implemented automation and tooling that removed ~40% of repetitive engineering tasks. • Acted as technical partner on strategic enterprise deals and executive escalations; reduced senior executive involvement in escalations by ~70%. • Introduced MEDDICC and Command of the Message practices to technical GTM teams to increase deal velocity and value articulation.
Solutions Architect
DataStaxSolutions Architect
Jan. 2019 - Jul. 2019Cardiff, United Kingdom• Led the design and implementation of database solutions for enterprise clients, including both on-premises and cloud-based systems • Conducted assessments of current database environments and developed migration plans to move to newer technologies or cloud platforms • Worked with clients to understand their business and technical requirements, and provided recommendations on the most suitable database solutions • Collaborated with cross-functional teams, including development, operations, and security, to ensure successful deployment and integration of database solutions • Provided ongoing support and guidance to clients during the database implementation process, including training on the use and management of the chosen database systems Certified in • Apache Cassandre • Apache Graph • Apache Spark • Apache SOLR • Public Cloud including Google Cloud Platform, Azure, Openstack and AWS • Containerisation including docker and kubernetes
Director, Managed Services, Microsoft Technologies
PythianDirector, Managed Services, Microsoft Technologies
Mar. 2016 - Jan. 2019Cardiff, United Kingdom• Led a global team of 6 Managers and 80 technicians responsible for the delivery of managed SQL Server services to enterprise clients • Developed and implemented new processes and best practices to improve efficiency and productivity of the managed services team • Worked with clients to understand their business and technical requirements, and provided recommendations on the most suitable managed services offerings • Collaborated with cross-functional teams, including development, operations, and security, to ensure successful delivery and support of managed services • Oversaw the financial performance of the managed services division, including budgeting, forecasting, and profitability analysis • Mentored and developed junior team members, leading to increased retention and career progression within the organization
Datawarehouse Leader
Confused.comDatawarehouse Leader
May. 2012 - Jan. 2016Cardiff, United Kingdom• Led a team of datawarehouse developers in the design and development of complex datawarehouse systems for enterprise clients • Acted as the technical subject matter expert for the team, providing guidance and support on best practices and new technologies • Collaborated with cross-functional teams, including business analysts, data scientists, and IT operations, to ensure successful delivery and support of datawarehouse systems • Provided ongoing support and maintenance of existing datawarehouse systems, including performance tuning and troubleshooting • Mentored and developed junior team members, leading to increased retention and career progression within the organization
SQL Consultant
Agencyport SoftwareSQL Consultant
Nov. 2011 - Mar. 2012AgencyPort Software•Provided expert consulting services to clients on database design and implementation, including both on-premises and cloud-based systems • Conducted assessments of current database environments and developed migration plans to move to newer technologies or cloud platforms • Worked with clients to understand their business and technical requirements, and provided recommendations on the most suitable database solutions • Collaborated with cross-functional teams, including development, operations, and security, to ensure successful deployment and integration of database solutions • Provided ongoing support and guidance to clients during the database implementation process, including training on the use and management of the chosen database systems

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