PythianDirector, Managed Services, Microsoft Technologies
Mar. 2016 - Jan. 2019Cardiff, United Kingdom• Led a global team of 6 Managers and 80 technicians responsible for the delivery of managed SQL Server services to enterprise clients
• Developed and implemented new processes and best practices to improve efficiency and productivity of the managed services team
• Worked with clients to understand their business and technical requirements, and provided recommendations on the most suitable managed services offerings
• Collaborated with cross-functional teams, including development, operations, and security, to ensure successful delivery and support of managed services
• Oversaw the financial performance of the managed services division, including budgeting, forecasting, and profitability analysis
• Mentored and developed junior team members, leading to increased retention and career progression within the organization