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Work Background
Auckland AirportM365 Product Owner
Jan. 2020Auckland, New ZealandProviding strategy and adoption of M365 across the organisation, developing product roadmaps, identifying automation opportunities, improving knowledge management, leading product support, and leveraging the M365 stack to replace manual processes. Accomplishments:
Product manager for rollout of M365, a $1.6 Mil project. Included adoption, automation, training, documentation, and roadmaps. This required both strategic and technical input. The project was delivered under budget and with an expanded scope. Managed and delivered rollout of a self-service product for managing Profiles across Active Directory, Azure AD, and M365 Worked with internal and external teams to align product goals and principles with organizational goals Worked closely with the Engineering, Aerospace, and HR teams to deliver compliant, secure, and useful knowledge management solutions, ensuring information was easily accessible and protected Implemented Data Loss Prevention across the business, significantly improving information and data security Product leadership for software delivery teams using agile development methodologies Developed or oversaw development of multiple automation processes using Power Platform Apps and Workflows to replace manual processes or outdated technology. This includes developing an Onboarding solution, Emergency Services Training and Compliance; Operational terminal checklist app, a COVID-19 tracking app and many more Controlled license management for M365 products Continuous partnership with Microsoft to meet strategic goals. Implemented and led the Power Platform Centre of Excellence, ensuring principles and processes for automation were followed. Encouraged experimentation. Key stakeholder in the “Power Squad”. Focused on automating Airport Operational processes, with a goal to deliver 20+ applications per month
QUARTZ WEALTHDigital Strategist and M365 Consultant
Feb. 2019 - Sep. 2020Auckland, New ZealandDeveloped and implemented an M365 strategy. Provided advice on wealth management applications linked to M365 setting foundations for future growth. Streamlined existing processes and guided adoption of the M365 product stack. Accomplishments:
Developed an M365 rollout model to grow, standardise, add efficiencies, and future-proof the organisation Streamlined online forms, developed workflows, developed BI dashboards and reporting Provided advice on improving information storage and collaboration, as well as ongoing M365 licensing
Skyline EnterprisesEnterprise Solutions Project Manager
Jul. 2017 - Feb. 2019Queenstown, New ZealandProject Manager for all IT transformation projects. Managed global rollout of M365, Dynamics AX - Procurement, Payroll modules, and HRIS. Implemented new global SharePoint Intranet. Staff management for delivery and adoption initiatives. Accomplishments:
Managed IT transformation and operations projects across Dynamics AX, M365 and D365 Led rollout of M365 internationally. Developed business cases, financials, rollout, delivery, and adoption Developed and lead M365 training sessions across many locations, including developing a Champions Programme Developed an M365 adoption programme, including classroom training, online training, and training documents Provided strong team leadership and mentoring to deliver projects. Seconded a training manager for a NZ rollout of M365 / SharePoint Intranet / Cyber Security training Managed content editors, developers, and vendors to lead projects to successful completion. Strong focus on MVP Hands-on experience with website content management systems (wCMS) and understanding of web technologies and architecture Reported monthly to the CEO and Management Teams on progress and budgets Managed vendor relationships with M365 partners to deliver a SharePoint Intranet solution Aligned the organization's and Squads' efforts to achieve coordinated delivery
New Zealand Trade and EnterpriseKnowledge Management and Sharepoint Systems Lead (contractor)
Jun. 2016 - Jul. 2017Auckland, New ZealandAdministration of Intranet and Document Management systems. Responsible for ensuring the organisation has efficient, compliant Knowledge Management accessible processes and practices. Accomplishments:
Core member of the Knowledge Project. Worked with key stakeholders to improve how NZTE created, shared, and distributed knowledge insights Advised and delivered best practice requirements for Knowledge Management principles and strategy Promoted opportunities for better information management that improved decision-making, eliminated information silos, boosted productivity and efficiency, and fostered a culture of learning. Developed processes for improving how knowledge is stored and controlled in an organization over 50 regional offices, including paper records storage and recovery for PRA or Archive NZ purposes Presented internal teams expert information management guidance regarding business cases and projects that could influence the management of information Headed the user analysis and change approach to re-design the NZTE eDRMS system and CRM integration. Delivered, designed, tested, and advised options to improve the global KM system via M365 technology
THE DROP NZDirector
May. 2016New ZealandDevelops branding and websites for not-for-profit companies. We work with other professionals that share a desire to promote well-being and care for companies that need help to market themselves and build awareness. A small independent company that provides not only IT help but encourages, supports, and advises organisations on promoting their cause, sharing their experiences and encouraging financial support. Example customers include Volunteer Ophthalmology Services Overseas (www.voso.co.nz) and Dystonia Patient Network NZ (www.dystoniaorg.nz). Please contact us if you are a a volunteer, charity, or group community.
NZ Super FundEnterprise Systems Manager
Jul. 2014 - Mar. 2016Auckland, New ZealandManaged all enterprise-wide systems, including SharePoint, CRM, Financial Reporting, Document Management, and Procurement Card System. Managed team of developers. Accountable for all application development, maintenance, enhancements, and day-to-day support for investment operations. Accomplishments:
Operations focused team delivering back-office and front-office application implementation and support Guided team motivation and up-skilled staff to deliver productive and effective solutions Provided leadership, encouragement, and direction to empower my team to work collaboratively enabling good self- decision making by assisting their guidance and providing the necessary training and resources Developed Operational Risk Registers, supporting the Head of Audit. Implemented on-site and remote vendor support for all systems Re-designed KM operational processes focusing on searching, tagging, and record retrieval or disposal to meet PRA and audit requirements Implemented new operational processes to ensure focus on business-critical improvements Implemented new HTML5 development frameworks for online forms and apps. Worked with design agencies and vendors to deliver on business objectives Developed a company wide support solution for SharePoint and CRM applications. Managed the delivery of the BI Platform, including development, design, and training. Completed vendor management and assessments across multiple vendors from RFP stage to contract maintenance, developer relations, support relations, and support delivery. rategy and planning. Introduced Agile methodologies to standardise development frameworks. Member of IT Management Team, advising on IT strategy and planning
NZ Super FundSenior Business Analyst
Jul. 2006 - Jul. 2014AucklandLead Business Analyst focused on expanding the enterprise IT systems to deliver new and improved solutions. Hands-on delivery to support and advise the business on new technology trends in Funds management. Accomplishments:
Developed a process mapping system to clearly define our Operational structure, roles, and responsibilities for the entire organisation. Implemented the first iteration of our Intranet using SharePoint 2007. Implemented over 30 operational and enterprise based online forms and workflows to reduce manual forms and apply automation and online approvals. Implemented a tailored MS CRM system for investment relationship management.
Fonterra Co-operative GroupProcurement Analyst
Jan. 2004 - Jul. 2006Procurement Process Analyst | Fonterra | Auckland / Hamilton As the core process / business analyst, I worked to create and rewrite and the global Procurement Policy, standards, and procedures. Responsible for the global implementation for the Corporate Card Programme. I was also the business lead for global implementation of SAP. Accomplishments: Redeveloped P-Card Programme process and documentation to ensure more control and ownership by card holders Worked with SAP Implementation team to ensure SAP rollouts met all business requirements as dictated by Procurement and other functional groups Led Corporate Card RFP process, system design, and implementation Developed strategy for implementing eCatalogue Programme Assisted with creation of metrics and reports to measure and control global procurement spend.
2001 -2003
OracleProcurement Contractor
Jan. 2001 - Dec. 2003As the Business Analyst / Programme Manager globally implemented the Ariba procurement software program. As the Corporate Card Programme Manager, successfully designed and implemented Siebel's eProcurement Programme overseeing their travel and purchasing card programmes. Accomplishments: Rolled out Ariba's purchasing system producing 99% worldwide employee system usage within 6 months. Successfully developed, implemented, and integrated fully the Procurement Cards with Peoplesoft, Siebel's ERP system Redesigned Siebel's Travel Card Prgoramme ensuring secured transactions, more efficient processes, and improved programme management
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