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Work Background
Hinduja Global Solutions (HGS)VP Digital Transformation – Enterprise Accounts
Jan. 2022Dallas, TexasSales Leader (Hunter) for new logos for a fast-growing IT Services Firm
● Personally signed 6 new logos for new development and AI Solutions and CX Transformation
● Built the strategic partnerships with Genesys, Avaya, Call Miner, and LivePerson
● Led the Sales Team integration with the acquisition of TekLink into HGS
BT Global ServicesGlobal Sales Leader for Digital Workplace Product
Jan. 2012 - Jan. 2022Dallas, TexasManaged start of Digital Workplace and Contact Portfolios from team of 4 to team of 105 Multilingual Sales Specialists
● Exceeded annual sales targets every year from $45M (year 1) to achievement of $524M in fiscal year 2022
● Developed unmatched partner relationships with Zoom, Cisco, Microsoft, Poly and multiple others
● Signed key UC Outsourcing deals with Kimberly Clark, Unilever, Coach, Cummins, Exxon/Mobil, Thomson-Reuters and Worley Parsons through building key trusting relationships
MicrosoftSenior Director, Sales – Client Manager for AT&T Business Solutions
Jan. 2008 - Jan. 2012Los Colinas, TexasManaged start up relationship for Microsoft business at AT&T Business Solutions Division, and completed two of the most significant Cloud Agreements for Microsoft over the previous 3 years.
● Office 365 – signed AT&T to a $125M agreement to be the highest volume Syndication (sell-through) partner for Microsoft of Office 365.
● Developed Cloud Services Cooperation Agreement whereby Microsoft and AT&T develop joint cloud services Go to Market programs leveraging Azure, MPLS Bundling, and Developer SDK’s.
EDSManager Communications Industry Solution Centre
Jan. 2000 - Jan. 2003Plano, TX● Transformed a 700 person organization in 8 U.S. locations to common EDS Processes.
● Managed $45-125 Million Annual P&L, achieved/beat targets every year through effective leveraging and cost containment programs.
● Achieved CMMI Level 3 within 30 months. Successfully merged 5 major organizations together into an Industry Solution Centre focused on developing applications in the Telecom Industry.
● Reduced labor expense by 40% over the 5 year period for the U.S. Telco Apps team.
EDSCMM Breakaway Program Manager
Jan. 1999 - Jan. 2000Plano, TX● Drove the consistent Global adoption of the Capability Maturity Model through 100 Global Application Solution Centers. Worked in 25 different locations in 19 countries.
Xerox Strategic Business UnitGlobal Process Improvement Manager
Jan. 1997 - Jan. 1999Rochester, NY and London, UK• Deployed EDS methodologies which enabled a 1000 person 21 country global apps organization to achieve CMM Level 2. Managed a global team of 25 resources to enable the transformation.
• Achieved CMM Level 2 in 14 months in the U.S, 20 months in EMEA. Dramatic positive change in Service Delivery for the Xerox client for the Apps services as proven in metrics and client satisfaction score improvement. One key enabler in saving the EDS/Xerox contract in 1999.
• European based assignment to complete the program and achieve CMM Level 2/3 for Euro wide team
Xerox Strategic Business UnitAccount Manager
Jan. 1995 - Jan. 1997Rochester, New York
EDSGlobal Applications Industry Executive - VP Telecom Industry
Jan. 1986 - Jan. 2008Plano, TXManaged Sales Growth and Applications Services for Major Tier 1 Global Telecom Clients.
● Built out Communications Industry Consulting practice in 2007/2008 to $12m business.
● Managed 400 resources directly in the U.S., and 600 off-shore in Brazil, Argentina, Mexico, and India.
● Managed $150-250 million in Annual U.S. Based Revenue for a 5 year period.
● EDS Lead Executive for partnerships with AMDOCS, COMVERSE, and Intec
● Application Sales for multiple sales Wins (such as Sprint, ATT/SBC, Embratel, Vodafone, Cincinnati Bell, Embarq, Telecom New Zealand, Telstra).
● Led Apps Sales team that Closed two $100 million deals (5 years) for Sprint and Embarq.
● Enabled Off-shore success as an SME, have moved 800 apps resources off-shore over 7 year period.
● Built and leveraged competencies in Network, Billing, Conversions, and Telecom Industry.
● Built Telecom industry competency by leveraging experts in U.S. and building competency centres in Brazil, Argentina, Northern Mexico, and India.
Lansing Solution CentreSE Manager, and Systems Engineer
Jan. 1986 - Jan. 1995Lansing, Michigan
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