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Work Background
FreelanceMobile Assets and Platform Analyst
Nov. 2024Minneapolis–Saint Paul, Wisconsin, United StatesSeparated from Insight Direct USA, previously placed at Ecolab. Presently in-between full-time employment opportunities.
EcolabMobile Device and Platform Analyst
Mar. 2020 - Nov. 2024United States
MarketSource Inc.Sales Team Lead
Dec. 2017 - Dec. 2019St Louis ParkSell and Activate Mobile Phones and Smart Watches, trouble-shoot and consult on technical issues, Sell accessories and service protection plans to cover the device if it breaks, stops working or incurs accidental damage. Change Carriers, cellular service plans for both postpaid and prepaid services. Sell Apple Care Plus and SquareTrade on all types of Apple, Samsung, Motorola, Nokia and LG devices. Set inside of a large retail environment, so also sell other electronic items. All while Managing a small team of sales professionals, by providing positive feedback, guidance and coaching, and manage relationships with Client and Service Vendors. Responsible for all shift coverage as well as selling digital home services such as High Speed Internet, Television, Home Telephone, Home Security (thru cable provider), and satellite television. Standing, walking, and talking 100% of the time while on the Sales Floor. Developed, assimilated, and assembled a Resource Guide to cover almost all one-off situations. Lead and participate in district online team group chats, Cisco Webex meetings and multiple live and online training.
Mediacom CommunicationsBusiness Support Analyst
Mar. 2016 - Aug. 2016Chanhassen, MNAssist the Commercial Sales Management Team in the execution of administrative functions, help report the sales of High Speed Internet, Telephony, Television and Video via Coaxial Cable and Fiber Optic. Tracked Sales Revenue, Verified Sales, Type of Transaction, and Number of Accounts Sold to Upper Management and regions Field Sales Force. Also tracked Bulk or Multiple Dwelling Unit (Apartments, Condominiums, Home Owner Associations, Motels and Hotels, Colleges and Universities, and Hospitals), pulled sales data, sifted and refined it in Excel. Pull 470 and 471 Reports on Education/Schools, Governments. Create and distribute Google Maps of Prospects, Active, Never Connected, Disconnected addresses of specific Markets for Sales Representatives, so they may systematic re-market their territory. Request Customer Service Records for Porting of Telephone Numbers. Distribute Leads on a Daily Basis. Assist Regional Manager with proposals of Large Government Bids. Disseminate Meeting Minutes in MS Power Point to Sales Force Team for Weekly & Daily Teleconferences. Use MS Word, Outlook, Excel, as well as IBM Front Office Cognos, Adobe eSign, SharePoint 365 & Dynamics 365 daily.
XFINITYInside Sales / Account Executive
Apr. 2014 - Jan. 20169700 Data Park Dr, Minnetonka, MNSold services to existing customers, retained their business via adding value, right sizing, investigating customers needs, elaborating value of existing services. Sold additional lines of Service: High Speed Internet, Television, Telephone, referred to Home Security and Business services as well as other departments within Comcast: Technical Support, Activation, Billing, Collections, New Sales, and Accessibility. Sold services in either promotional two year minimum-term-commitments or month-to-month, non-commitments. Obtained a personal score card of 3.65 out of 4.0. Earned commission on a complex compilation of metrics. Earned and maintained ranking of 39th out of 450+ associates.
ManpowerGroup at Mechanical Energy Systems, Inc.Inside Sales Consultant
Jul. 2012 - Jun. 2013St. Cloud, Minnesota AreaSell Heating & Cooling System Tune-Ups & Inspections, Duct Work cleaning, Inside Air Quality enhancement products, Radon testing & Radon Mitigation services & Plumbing services. Sell, Up-sell & cross-sell appointments for Technicians & Outside Comfort Consultants. Generated business by calling previous customers and recommending services and products. Increased Sales by 300% and doubled retention! Helped with Trade shows, managed Social Media postings and content to generate activity to increase awareness & to stay front of mind. Assisted with inbound calls. Scheduled appointments for five Technicians and two Sales people.
Total Comfort Heating and CoolingAppointment Generator
Jun. 2011 - Jan. 2012Twin Cities, St Cloud & Brainerd, MinnesotaInside 'The Home Depot' stores, St Cloud, Brainerd & Twin Cities Metro area. Generated leads and scheduled appointments for sales estimates, safety inspections and service calls. Total Comfort is a rapidly growing “At Home Services” provider to The Home Depot. Certified and Background checked by The Home Depot.
1733 Selby LLCPresident and Active Manager
Feb. 2006 - May. 2016St Paul, MNA multi-family brownstone apartment. Managed: $95,000 renovation and rehabilitation project over Two year period with a 95% occupancy rate. All Ten years: created and placed advertising, showing apartments, applications, tenant screening, background and credit checks, employment and income verification, caretaker selection and management. Managed leases, contractors, handymen, rent roll, deposits, tenant and prospect communications, remodeling, updates, apartment turnovers, major repairs, vendors, service providers, project budgets. Performed move-in and move-out process, apartment condition report forms, general repairs, landscaping, occasional lawn care and snow removal, Security/Damage Deposits return recommendations, Certificates of Rent Paid.
Edina Realty, RE/MAX, ZiP RealtyREALTOR(r)
Mar. 2004 - Jun. 2010Western Twin CitiesAssisted traditional and internet based clients search, buy and sell real estate. Utilized web based intuitive prospect management system, both automated and manual email, texts and telephone calls to manage customer database of 1000+ people. Uploaded client databases as well as manually entered prospects into systems. Responded to client inquiries and requests, coordinated marketing and advertising while meeting tight deadlines. Communicated with Brokers and listing coordinators regularly. Participated in weekly/monthly all-hands meetings, weekly Broker/Agent tours, showings, also coordinated showings, professional photographers, home staggers, buyer and city inspections and title work. Hosted Open Houses, wrote and negotiated purchase agreements and apartment leases, presented offers, worked with Title Examiners, Mortgage Bankers/Brokers, and Transaction/Title Closers.
CJ Olson Market ResearchManager, Call Center Director
Oct. 2001 - Apr. 2002Minneapolis, MNManaged call center activity and employees as well as provided training on and access to market research surveys. Compiled data for analysis department. Motivated and also monitored telephone interviews to assure survey quality.
ChartHouse LearningSales Consultant
May. 1999 - Aug. 2001Burnsville, MNSold employee development and training videos, including the “FiSH Philosophy”®, one of the best employee development videos in the world, to Fortune 500 businesses, non-profit's, schools and government agencies across the United States. Sold into 95% of the top Fortune 100 companies. Continuously exceeded sales volume and revenue goals. Sold via telephone, email and website, used two proprietary software programs simultaneously along with Microsoft Office for order entry and customer relationship management (CRM). Provided exceptional customer service both proactively and on-the-fly. Sales team liaison with Marketing and Management teams, which included executive level management.
Gage Marketing Group, IncCustomer Service Executive
Nov. 1993 - May. 1999Plymouth, MNHandled customer orders and service requests via telephone, email and US mail. Entered orders, updates and fielded inquiries, forwarded correction requests to vendors, also sent replies to customers via email and US mail. Participated in team competitions and meetings as well as special projects at other service centers. Our team of 10-14 employees placed first based on quality and quantity metrics 90% of the time! Handled 60-80 calls per hour peak times, 40-50 calls per hour consistently non-peak.
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