As the Service Delivery Manager at IBM, my primary role involves managing the delivery of services to clients, ensuring high levels of customer satisfaction, and maintaining profitability for IBM. I am responsible for overseeing a team of professionals and coordinating all aspects of service delivery, including project management, client communication, and quality assurance. My role is critical in ensuring that IBM's services meet or exceed customer expectations, thereby driving customer retention and revenue growth.More...
Claus Villumsen
CTO@Kodecrew
Verified
Kodecrew has experienced significant growth in the past quarter, with an increase in both client base and project completion rate. The development team has successfully implemented new agile methodologies, improving efficiency and productivity. However, there is a need to invest in more advanced software tools to handle the increasing workload and maintain the quality of output. Furthermore, there is a demand for continuous training to equip the team with the latest technological skills. Data security remains a top priority, and steps are being taken to enhance cybersecurity measures. Overall, Kodecrew is on a positive trajectory, but strategic investments in tools, training, and security are necessary to sustain growth and competitiveness.More...