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Work Background
Sécurité AccessoiresAssocié gérant
Apr. 2019Casablanca et périphérie
UbisoftIT Project Manager
Jan. 2018 - Sep. 2021Région de Montréal, Canada-Collaborate with the product owners in identifying and planning long and short term IT projects priorities, objectives and requirements -Contribute in the elaboration of departmental budget forecasts; -Be responsible for management of project activities to meet project scope, budget and schedule success criteria; -Define project communication plans and execute accordingly -Ensure teams maintain focus on quality and continuous delivery; responsible for continual improvement of team practices
UbisoftIT Operations Coordinator
Oct. 2015 - Mar. 2018Région de Montréal, Canada• Assist Managers in day-to-day coordination and management of business operational activities. • Monitor, control and manage business operations to meet team expectations and company goals. • Liaise between collaborators and management to ensure smooth operations delivery. • Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines. • Evaluate current operational performance and provide strategic plan for improvements. • Identify problems in operations process and resolve them in quickly and timely manner. • Maintain clear and accurate operations documents/procedures for reference purposes.
UbisoftIT Support Business Analyst
Sep. 2014 - Oct. 2015Région de Montréal, Canada• Respond to customer requests via emails, ticket system requests, telephone calls and in person; • Provides trainings to end-users; • Works a queue of tickets (incidents, problems, requests) and provides resolutions within defined SLA’s • Provides status updates and manages customer expectations; • Follow up with customers to ensure satisfaction; • Test fixes to ensure problem has been adequately resolved when possible; • Carry out all other related tasks
UQAM | Université du Québec à MontréalProject Assistant
Jan. 2014 - Jun. 2014Communication and public relationship Department - UQAM• Develop and maintain project deliverables under the direction of the project manager or project director • Collect and input data into databases • Take notes during meetings
Costco WholesaleMembership Representative
Oct. 2013 - Sep. 2014Région de Montréal, Canada• Basic teller duties and open new accounts • Deliver outstanding client service by executing financial transactions in accordance with credit union policies and procedures while maintaining an acceptable record in daily drawer balancing. • Resolve account service issues and respond to client inquires promptly and effectively. • Deepen client relationships by effectively executing all services and referring bank products while achieving goals through daily sales activities and branch sales promotions. • Continuously learn new and existing products through sales aids
BCBGMAXAZRIAGROUPStaff Support
Sep. 2013 - Jan. 2014Région de Montréal, Canada• Maximize personal sales and provide a consistent customer experience • Communicate effectively with customers to determine needs • Develop exceptional relationships with current and prospective clients • Create and maintain a personal clientele book with regular communication and customer follow-up • Actively participate in merchandising projects, ie: daily stock maintenance, floor changeovers, product transfers, etc. . . • Assist store management and staff with driving store initiatives • Actively support securing company assets through effective Loss Prevention in compliance with company policies and procedures • Protect the BCBGMAXAZRIAGROUP brand message and philosophies by maintaining a professional and personal appearance
MADEC MarocInternship
Jun. 2013 - Jul. 2013Maroc
Fondation de l'UQAMLiaison Officer
Oct. 2012 - Sep. 2013Région de Montréal, Canada• Representative with the community members. • Communication with different people, organizations and agencies to accomplish the campaign goal. • Logistical support to ensure that all services are provided efficiently • Telephone call-in services for community members.
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