Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
TDOperations Team Manager
Jul. 2024Markham, Ontario, Canada- Engaging customers/partners in service conversation to understand and meet their current and future products and service needs by proactively providing them with information/guidance. - Owning the execution of day-to-day operational activities to maintain effective and efficient customer/partner services. - Acting as a brand champion for your business area/function and the bank, both internally and/or externally - Monitoring service delivery against standards, implementing actions to ensure business results are consistently achieved. - Coaching to ensure customer/partner problems are handled appropriately and personally participate in the negotiation and resolution. - Contributing to the execution and achievement of the team and the business' customer/partner experience goals by coaching/modeling appropriate attributes and behaviors. - Developing and maintaining relationships with internal and external partners for the purpose of delivering optimal customer service. - Representing the team as the first management level point of escalation for customer/partners.
TDSpecialized Resource Officer
Nov. 2021 - Jul. 2024Markham, Ontario, Canada- Acted as the first point of contact for raised issues on the Recoveries side of the business; using good judgment and understanding of policy/process risk while analyzing all possible options for our customers/partners. - Delivered exceptional service and support for moderate to highly complex problems related to financial products and services with an aim to provide accurate solutions the first time. - Gathered and analyzed data to identify and solve complex problems - Performed a range of work assignments that required subject matter expertise in technical processes and procedures gained through job related training and experience. - Assigned and monitored daily workflow for the team by supporting business objectives and targets and managed daily touch points as necessary. - Recommended opportunities to improve productivity, effectiveness and operational efficiency. - Was proactive in identifying areas of risk and by quickly assessing when heightened review of any issue or concern is necessary. - Provided training, mentoring and/or guidance to others as required, while promoting team effectiveness and a positive/diverse work environment.
TDCustomer Account Specialist
Oct. 2019 - Nov. 2021Ontario, Canada- Provided customers with the best solutions and offer advanced guidance and expertise on how TD's digital assets can help them meet their financial needs now and in the future - Delivered outstanding inbound and/or outbound advice and support for moderately to highly complex transactions related to financial products and services with an aim to provide complete and correct solutions - Acted as an advice process expert to play a key role in addressing customer concerns should they arrive and, be accountable for problem solving - Worked towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice
TDCustomer Service Specialist
Jun. 2018 - Oct. 2019Markham, Ontario, Canada- Provided timely and accurate guidance and service to cardholders for a variety of Visa product lines, plans and programs - Delivered prompt, courteous and efficient service that exceeds customer expectations - Contributed to cost and risk control through productivity and adherence to corporate processes and controls - Achieved departmental sales targets through recommendation of appropriate products and services which meet customer needs - Leveraged opportunities to further expand clients' business through cross-selling/value-add opportunities
Amara Raja GroupAssistant Manager
Mar. 2015 - Oct. 2017Madurai Area, India- Developed comprehensive plans for ensuring visibility and product placement; ensured the development of a robust sales pipeline to accentuate monthly and yearly revenues - Identified and qualified new business opportunities and provided support to channel partners in serving existing network with the right product mix - Created and drafted regular MIS reports for swift decision-making of local management on field-related issues - Leveraged strong relationships to drive product placement and increased overall sales by 22% and improved overall gross profitability of distributors by 2.5% - Secured continuous brand supremacy across 6 highly competitive districts, yielding an annual turnover of approximately $2.65 million
IFB Industries LtdSenior Business Executive
Feb. 2014 - Mar. 2015India- Generated new leads for dealerships and improved monthly revenues of existing dealers through strong client relationships - Attended and coordinated participation of dealers in large-scale trade fairs, successfully marketing the company’s products - Trained and directed a large network of Retail Sales Representatives centralized on achieving overall sales goal - Worked with a team of 11 that achieved a monthly revenue of $6 million; the highest for any branch for the financial year 2014-2015 - Delivered accurate Management Information System (MIS) reports on segment-wise sales of company and competitors to enable local management response to the changing needs of the market
Green Secure Energy Pvt LtdBranch In-Charge
Aug. 2012 - Feb. 2014Chennai Area, India- Generated leads through multiple platforms and validated eligibility of leads for handling distribution business - Successfully conceptualized, formulated and implemented promotional initiatives and branding strategies for new products based on the outcome from our market analysis - Solicited Requests for Proposals, generated reports for performing cost vs benefit analysis, and assisted in selection of vendors through extensive vendor and site visits - Prospected and appointed 14 distributors and supported the management in increasing the monthly revenue up to $130,000 since inception
Tata MotorsTerritory Sales Manager
Apr. 2012 - Aug. 2012Salem Area, India- Framed campaigns and budgets to generate inquiries and convert to retail sales - Secured continuing success of brand salience, reach and customer satisfaction by ensuring superior levels of customer buying experience - Monitored and controlled regulatory compliance of processes through continual supervision of pipelines and conversion rates - Successfully reduced redundant stock levels from 3 months to 1 month at dealer points
Amara Raja Batteries LtdExecutive
Jul. 2009 - Apr. 2012- Oversaw distributor engagements with a consolidated approximate annual turnover of 3.6 million CDN - Promoted and enabled brand penetration to intended secondary and tertiary channels - Managed recruitment, training and performance procedures of distributor-appointed marketing and service associates - Significantly increased sales through OEM service stations in the part of South India - Conducted continual data analysis; delivered periodic MIS reports using SAP (end user)
Intch is a Professional Networking App for the Future of WorkSee more people like RK on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
886126 people
15
Consultant @ Deloitte
18
Registered Practical Nurse @ Bluewater Health
15
English Teacher
147517 people
15
English Teacher
16
Project Coordinator @ Accenture
17
Bookkeeper, Business Management Consultant