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Work Background
GlobacomApplication Manager
Jan. 2018• Operation management of in-house developed applications and off the shelf applications for 4000+ users in the enterprise, proactively respond and resolve complaints via telephone or remote access
• Implementation and support of Oracle Financials Oracle Database.
• Effective management of Inventory Mgt Systems on Oracle 9i Database and Partner Management System for Globacom Dealers and Regional offices Pan Nigeria.
• Ensure UAT for business application.
• Installed, Configured and Maintenance of Microsoft Retail Management systems (POS) for over 92 Gloworld Outlets nationwide.
• Participated in the SAP ERP inventory Management System implementation and support
• Accountable for managing the allocated process in relation to defined ITIL framework.
• Overall responsibility for managing the processes and reporting on performance against targets.
• Responsible for the development and review of Applications support processes and procedures
• Developing Dashboards and Visualizations based on business KPI’s using Excel, Power BI
• Performing Data mining on various data sources to discover relationships & reveal outliers;
• Providing ad hoc analysis to support business strategy;
• Developing and implementing PL-SQL, Unix Shell/AWK & Python scripts to support and expand MIS functionality
• Collaborating with stakeholders to gather requirements, design data models, develop reports and provide maintenance & support
• Driving initiatives to encourage stakeholders towards adopting self-service BI reporting
• Developing Multidimensional models & Analytical Cubes using SQL Server Analytical Services (SSAS)
• Developing automated scheduled reports using SQL Server Reporting services (SSRS)
• Developing cubes and scheduled reports on MicroStrategy Business application
• Develop automation processes to ensure timely delivery of Daily/Weekly/Monthly reports to business.
• Perform regular reconciliation of raw data from various data sources across data pipelines to the data warehouse.
GlobacomBusiness Intelligence Analyst
Oct. 2014 - Dec. 2018Lagos, Nigeria• Support for AR, AP, GL EoM/EoY operations. Business application testing and support
• Installation, configuration and maintenance of Microsoft Dynamics Retail Management systems (MDRMS 2.0) on Microsoft SQL Server 2005 Database
Management of Customer Relationship Management application
• Effective management of Inventory Mgt Systems (IMS) for Globacom shops and Regional offices Nationwide.
• Querying Oracle and SQL Server databases on production environment to generate daily and custom business reports Interfacing with marketing and sales team in generating usage trend • Supervise IT projects and businesses transactions with business companies
• Carrying-out business process engineering and product life-cycle implementation including requirement gathering, analysis, design, development, quality assurance and other levels of validation
• Provide support on in-house applications within the enterprise
• Follow IT process’s accordingly and provide the Service Level Agreements posted to our internal customers
• Build/utilize a shared knowledge base for problem resolution.
• Proactively follow up with reported issues to ensure that clients receive the highest level of service possible.
GlobacomReconciliation Analyst
Dec. 2008 - Sep. 2014• Detailed report to FRAUD department of pin codes used by consumers and verification process from the Intelligent Network (IN) to avoid reuse by subscribers.
• Report generation detailing subscriber balances with negative GPRS numbers which FRAUD department use for barring subscribers from using GPRS services
• Reconciliation of M-Banking transactions with INTERSWITCH
• To ensure a balanced end to end optimized transactions between GLO and INTERSWITCH
• Data analyzing and Reconciliation
• Reconciliation between the Network Elements – Intelligent Network (IN) -BSCS-HLR
• Ensuring high quality data is collated and integrity of the data
• Database design, security, data storage and management
• Ensuring smooth and proper running of database
• Conceptualization of data and sharing this knowledge through effective presentation of the data output
• Sim Registration deployment and application in liaison with CHAMS
GlobacomCustomer Relations Executive
Nov. 2006 - Jan. 2008Lagos,Nigeria Resolved Customers requests
Boosted the organization’s corporate image via professional and friendly interaction with customers
Proper and correct information dissemination and education of customers about organization’s products and services
Generated situation analysis and intelligence report on prevalent customer trends
Pioneer member of the team on the introduction of blackberry internet solution and enterprise solution on the device usage end
Managed corporate customers’ accounts using the blackberry service
Event Management and planning of company’s anniversary and key events such as Glo Marathon and GLO anniversary
Mobile Telecomunications formerly NITELNetwork Performance Engineer (NYSC)
Jan. 2005 - Dec. 2006Benin ,LagosDay to day management of all network infrastructure and service provision Update reports of E1 status and circuits (SS& and A-interface circuits) Incoming and outgoing Traffic monitoring and measurement Preparation of daily and weekly status reports Alarm monitoring and Fault Analyses Equipment analyses Performance Measurement Maintaining Local Area Network
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