Requests
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Work Background
IBMStartup Manager
Feb. 2024Bucharest, RomaniaWorking in a major development project for one of the most renown Automotive Companies.
As a Startup Manager my duty is to gather all the information and explain what needs to be done as the project develops. Within the project we are using the Agile Working Model Framework. One of my responsibilities is to track progress and to document it in the YPA. I am actively taking part in all our daliy calls and supporting as well our ITPO/BO and also the development/operations team.
One of the major achievements was, togther with the project, we where able to meet the deadline for our MVP(most viable product) phase. At one point this was out of the question because we where very far behind the schedule.
IBMSupport Specialist
Nov. 2021 - Oct. 2024Bucharest, RomaniaSupporting the KFZ Brief application of the BMW Bank. Application is responsible with storing, dispatching and keeping track of the ZLB (Zulassungsbescheinigung) Letters of the vehicles which are being leased by the BMW Bank.
Also supporting the Schwacke application which is responsible with creating evaluations for BMW Bank leased vehicles. The Schwacke evaluation is providing a comprehensible resell value based on some existing vehicle parameters such as mileage, age of the vehicle.. Main activities are to monitor the correct functioning of the application 24/7. As operations we work together with maintenance team to fix bugs,
implement production fixes/updates, technical user password changes. Our Ticketing System is ITSM. We are working with Incidents, Changes, Problems and PKE.
We are also doing on call support.
Deutsche BankTechnical Support Specialist
Jun. 2018 - Nov. 2021BucharestThe main responsibility of Production Support is to work together with other specialists to minimize the occurrence of Production Incidents and also when these happen to help solve them asap. Using various tools ( Appdynamics, DAP Portal, Geneos, Splunk) to monitor production issues. This helps us be one step ahead of the customer in identifying a possible production issue. Using a DB notification tool for sending Support Information or Incident Notifications to our stakeholders. We are working with Service Now and Jira to log, track the progress of Incidents, Problems and Changes.
For log and data analysis we are using SQL, Linux, Splunk. DAP Portal.
There are also automated jobs which are performing file transfers between the various backends. Sometimes they have errors and we need to investigate and perform the appropriate actions. For this we use UC4 tool. When the team was setup in Bucharest there was a backlog of over 100
Tickets. A few weeks after we have started to work, we have managed to reduce it to 0.
Within the team we have successfully implemented new 'guidelines' for the Postmaster activity. Actively taking part in daily meetings and discussing action plans.
Wipro LimitedIT Helpdesk
Feb. 2016 - Jun. 2018Floreasca Business ParkWorking as a lvl. 1 service desk support specialist on the Novartis account. Using phone, chat and email to solve customer complaints or requirements such as new hardware, software installation, relocation, new accesses.. When we took over the process the KPI where around 75%(red) and we managed to bring them to over 90%(green).
GENPACTProcurement Specialist
Aug. 2014 - Feb. 2016Iride Business ParkWorking within the Procurement dept. for Sanofi Pharma.
My specialization is the purchase or Lab. equipment.
OracleRenewal Specialist
Jun. 2013 - Jul. 2014Nusco TowerMain objective is to ensure that Oracle customers renew their support contracts on time.
My responsibilities are the Application Specific Full Use Licenses.
OracleCustomer Service Representative
Jul. 2012 - May. 2013Nusco Tower, BucharestEmployed within the Oracle Education department. Main objective is to provide written or spoken information to the end customer regarding the various Oracle Education products. Side objective is to do my best to generate profit for Oracle thru the selling of Education products such as trainings, enrollments to exams etc.
HPAssociate Buyer
Sep. 2009 - Jun. 2012Novopark Pipera
CREDIT EUROPE BANK (ROMANIA) S.A.Credit Analyst
Jan. 2008 - Dec. 2008Plaza Mall, BucharestMain objective- to analyse the credit application of german customers.
Based on the Siebel analysis, applicants receive a higher or a lower score at their credit application.
The result is a more or less attractive credit, if any at all.
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