Deutsche BankTechnical Support Specialist
Jun. 2018 - Nov. 2021BucharestThe main responsibility of Production Support is to work together with other specialists to minimize the occurrence of Production Incidents and also when these happen to help solve them asap. Using various tools ( Appdynamics, DAP Portal, Geneos, Splunk) to monitor production issues. This helps us be one step ahead of the customer in identifying a possible production issue. Using a DB notification tool for sending Support Information or Incident Notifications to our stakeholders. We are working with Service Now and Jira to log, track the progress of Incidents, Problems and Changes.
For log and data analysis we are using SQL, Linux, Splunk. DAP Portal.
There are also automated jobs which are performing file transfers between the various backends. Sometimes they have errors and we need to investigate and perform the appropriate actions. For this we use UC4 tool. When the team was setup in Bucharest there was a backlog of over 100
Tickets. A few weeks after we have started to work, we have managed to reduce it to 0.
Within the team we have successfully implemented new 'guidelines' for the Postmaster activity. Actively taking part in daily meetings and discussing action plans.