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United Kingdom
Work Background
XeroCustomer Experience People Lead (Secondment)
Nov. 2023 - Nov. 2024Milton Keynes, England, United KingdomWhat energised me most in this role was enabling my team to feel safe, motivated, and proud of the work they do. I led with empathy and clarity, creating a space where people could bring their full, authentic selves to work—and even find joy in it. Through a period of significant cultural change, I focused on stability, clarity, and a people-first mindset, helping my team navigate evolving expectations while staying connected and engaged. I also played a key role in shaping the direction of our proactive customer engagement strategy—contributing frontline insights, designing scalable outreach journeys, and championing the customer’s voice in leadership forums. While it was a team effort, I’m proud of the influence I had in helping move Customer Experience from reactive to proactive, and from support to strategy. Passionate about growth—both personal and professional—I find genuine fulfillment in helping others discover their spark and thrive in fast-moving environments.
XeroSenior Customer Experience Specialist - Hubdoc and Banking
Dec. 2021Milton Keynes, England, United KingdomCustomer-obsessed and solutions-focused, I played a leading role in simplifying complex systems to improve support delivery and scale knowledge. I led the uplift of Hubdoc support—building global enablement from scratch across regions globally with no prior resources. As a global SME, I co-designed and launched “CX Central,” a unified knowledge base tailored to the needs of thousands of users, with a focus on accessibility, neurodiversity, and clarity. Known for collaboration, initiative, and always advocating for the customer experience.
XeroCustomer Experience Specialist - Banking
Jan. 2020 - Nov. 2023Milton Keynes, United KingdomI'm on hand to help Xero users get the most out of the platform, concentrating mainly on automated banking.
XeroSmall Business Specialist
Jan. 2017 - Jan. 2020Milton Keynes, United KingdomXero are a market leading provider of new class accountancy software. Based in the cloud, Xero is dedicated to helping small businesses grow using a friendly, innovative award winning software package. 88% of businesses using Xero are still trading 5 years later.
Electroustic LtdBusiness Development Executive
Jun. 2016 - Jan. 2017Milton Keynes, United KingdomElectroustic are an independent connectors distributor operating out of the UK for the last 50 years. Electroustic introduced Hirschmann to the UK upon inception and whilst that relationship continues today, our product range has expanded to include the world's leading manufacturers of industrial connectivity solutions. Our clients vary from small independents to global leaders across a variety of verticals including Transportation, Military and Aerospace. We pride ourselves on our reputation with our clients and our suppliers; who both benefit from working with a close team of like-minded individuals here at Electroustic. www.Electroustic.co.uk
Arrow ElectronicsInternal Sales Representative
Jan. 2014 - Jun. 2016Bedford, UKArrow is the largest provider of electronic components in the world. Founded in 1935, they are a Fortune 500 business operating in more than 470 locations, in 55 countries, with around 16,000 employees. My focus will be with the Semiconductor and PEMCO side of the business. I have the backing of some of the most experienced electronic component professionals within the UK. At Arrow, I am managing a portfolio of key clients, continuing to provide the levels of service that we have become renowned for. With Arrow at the forefront of innovation, I am excited to be working with fellow innovators on the back of Arrow's '5 Years Out' campaign - www.fiveyearsout.com I also look forward to meeting new clients and becoming a key partner within their day-today operations. Please feel free to get in contact with me - [email protected] All views expressed are my own.
KelwayConsultative Corporate Accounts Management
Nov. 2011 - Nov. 2013St Paul's, LondonFormally Equanet, now Kelway, I am managing a portfolio of business to business relationships. My primary focus is IT. Kelway are one of the largest resellers in the UK with an ever building presence across seas with aims of building a global business. Currently, my reach is pan-EMEA with presence in China and relations in the US. My day-to-day includes managing everyday IT requirements and building/managing IT projects, from inception through to implementation and aftercare. I will help my clients plan their budgets and use Kelway’s relations and accreditations with tier one vendors to ensure we are always implementing the best solution within the client’s requirements. Now that I am Kelway, I can also use our ever extending global presence to implement IT solutions across multi-national organisations. Manage roll outs, asset management, and localised IT support within that continent at strategic locations including; UK & Ireland - Europe, South Africa – Africa, Dubai – Middle East and China – Asia As large as Kelway is, we are still a privately owned company (25% owned by employees) – this brings with it a whole new management style and a whole new way of doing business with my clients. Personable and Professional, I will try and get to know my clients as best as I can for an open, honest relationship to ensure my services are delivered with the highest satisfaction.
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