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Work Background
Talent HarborMarketing Project Manager
Apr. 2025United States
TranscomHuman Resources Coordinator
Nov. 2022 - Feb. 2025Bogotá, Distrito Capital, ColombiaAs an HR Coordinator, I have built and maintained strong relationships with direct clients and internal stakeholders, ensuring alignment with organizational goals. To enhance employee satisfaction and productivity, I have developed and implemented strategies promoting work-life balance and engagement, improving retention rates. Additionally, I managed compliance with Colombian labor laws, compensation programs, and contract terminations. I have improved retention rates and operational efficiency through engagement strategies and work-life balance initiatives. Executed seamless onboarding and exit processes, maintained HR systems for data accuracy, and collaborated with Payroll to ensure data integrity. Served as the first point of contact for employee inquiries, resolving tickets and emails within SLAs. Conducted monthly reporting, audits, and knowledge base updates to streamline HR operations. Leveraged HR analytics and tools like Google Workspace and HRIS to maintain high-quality standards and support decision-making I manage competitive compensation and benefits programs to attract and retain top talent. Key Responsibilities: Employee Engagement & Satisfaction: Designing and managing initiatives that inspire employees, deepen commitment, and improve overall satisfaction. Addressing client resolutions to ensure employees’ concerns are heard and effectively addressed Compliance with Colombian labor laws: including work contracts, compensation, working days, social security, and termination procedures Work-Life Balance: Promoting work-life balance initiatives that complement organizational goals and employee well-being. Leadership & Business Execution: Ensuring alignment with company objectives while fostering a healthy, productive workplace. Data Analytics & Reporting: Analyze HR data, including engagement metrics and feedback trends, to inform decision-making and design actionable strategies for enhancing the overall employee experience.
Lifted MetricsProject Manager / Client Onboarding
Mar. 2022 - Sep. 2022Bogotá, Distrito Capital, ColombiaLed the onboarding process for new clients, ensuring smooth integration of landing page creation and Google Ads campaigns. Worked closely with internal teams to design high-converting landing pages that aligned with client brands and objectives. Developed, optimized, and managed Google Ads campaigns, driving targeted traffic while consistently exceeding ROI within budget limits. Fostered strong client relationships as the primary point of contact, consistently surpassing expectations through proactive communication. Analyzed campaign performance data and made strategic adjustments to enhance results and meet client goals.
IGT SolutionsOperations Manager
Jan. 2021 - Oct. 2022As an Operations Manager at IGT Solutions, I used to oversee day-to-day operations, driving performance improvements and ensuring efficient service delivery. I led and motivated cross-functional teams to exceed client expectations and support business growth. My role involved identifying and implementing process improvements to enhance operational efficiency and service quality. I also managed client relationships, ensuring high levels of satisfaction and repeat business. By prioritizing tasks and maintaining high-quality standards, I ensured on-time delivery and contributed to the overall success of the organization. Key Responsibilities: Team Leadership: Manage, mentor, and motivate teams to achieve operational excellence and meet KPIs. Process Optimization: Streamline workflows, implement best practices, and drive continuous improvement. Client Management: Serve as the primary contact for clients, ensuring high-quality service and satisfaction. Budget & Resource Management: Oversee operational budgets, staffing, and resource allocation to meet business needs. Performance Tracking: Monitor KPIs and prepare performance reports to drive insights and improvements. Risk & Compliance: Ensure compliance with industry standards, regulations, and internal policies. Collaboration: Work closely with cross-functional teams to ensure operational alignment with business goals.
ConcentrixSales Manager
Jun. 2019 - Dec. 2020Bogotá, Distrito Capital, ColombiaLead and motivate a team of sales representatives to achieve sales targets and drive business growth. Provide coaching, training, and performance feedback to enhance team skills and effectiveness. Monitor sales performance, track key metrics, and implement strategies to maximize revenue. Foster a collaborative environment, resolve escalated customer issues, and ensure alignment with company goals. Act as a point of contact between management and the sales team, ensuring smooth communication and execution of sales initiatives.
ConcentrixTeam Lead
Aug. 2016 - Jun. 2019Oversee and guide a team of customer service representatives or other frontline employees, ensuring high performance, productivity, and customer satisfaction. Provide coaching, training, and support to help team members meet targets and improve skills. Monitor daily operations, resolve escalated issues, and maintain a positive, collaborative work environment. Act as a liaison between management and staff, ensuring clear communication and alignment with company goals.
ConcentrixOnboarding Coach
Jan. 2016 - Aug. 2016Bogotá, Distrito Capital, ColombiaGuide employees through transitions, such as role changes, new systems, or organizational shifts. Provide training, support, and coaching to ensure smooth adaptation to new processes, maintaining productivity and morale. Help individuals embrace change, overcome challenges, and succeed in their new roles, while fostering a positive, resilient work environment.
ConcentrixCustomer Service Representative
Mar. 2015 - Jan. 2016Bogotá, Distrito Capital, ColombiaProvide excellent customer service by addressing inquiries, resolving issues, and assisting with account management. Offer support on billing, troubleshooting, and product/service recommendations, ensuring customer satisfaction and retention. Handle calls efficiently while maintaining a positive and helpful attitude.
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