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Work Background
L2 Support Technician
EYL2 Support Technician
Dec. 2021 - Apr. 2025Buenos Aires City-Initial Triaging for incidents and request regarding the EYMP tool (including their 8+ individual products) -Supporting both internal and external clients (+20.000 users) mainly English and also in Spanish. -Bug investigation and reporting. -Basic backend services via SQL. -Creation, handling and update of Knowledge Articles and Process documentation. -Auditing of tickets for the correct use of knowledge information.
IT Helpdesk
AvayaIT Helpdesk
Feb. 2018 - Dec. 2021Ciudad Autonoma de Buenos AiresAvaya Argentina. Employees and Contractors support (english and spanish): -Support via phone,chat and e-mail. -Configuration and use of the OSs MS Windows 10. -Support, configuration and use of MS office (including Ms Outlook and OWA) both 2010 and 365. -Proxy and VPN connectivity set up (certificates and Pulse Secure application set up and troubleshoot). -Browser support (mostly MS IE and Google Chrome) for corporate apps. -Ms Skype for Business (former Lync/Microsoft Office Communicator). -Company Meeting software including Avaya IX Workplace (Former Avaya Equinox) and On Avaya Conferencing, Avaya IX Spaces on Windows, android and mobile iOS systems. -Support of multiple internal and external corporate apps. -Intune MDM and Ms Outlook mobile for Android and iOS. -Licensing support for corporate devices activation. Business Partners and Customers support (english and spanish): -Licensing support and requests with the PLDS (Product Licensing and Delivery System), with RFA (Remote Feature Activation) and KRS (Keycode Retrieval System). -Re-routing of quoting and billing requests/issues -Profile/login assistance (outsourced by Adecco Specialities SA) References: [email protected] Lisandro Gabriel Carrizo [email protected] Valeria Vargas [email protected] Priscila Pierdomenico [email protected] +54 11 4000-5801 Daniela Mariana Bar [email protected] Bianca Chiodin
Voluntary
High School N°7 E.D.9° Maria Claudia FalconeVoluntary
Apr. 2017 - Jan. 2018Gran Buenos Aires, ArgentinaEEM N° 7 DE 9 “María Claudia Falcone”, City of Buenos Aires Argentina -IBM Think centers (dated from 1998-99) hardware and OS support -Ms Windows XP (SP 2 and 3) installation and set up -General applications support (Including MS Office 2010) -Proxy Configuration -Netbook general support (Devices from the "Conectar igualdad" program (period 2013-2016) -Replacement of netbook welded cmos batteries -Ms Windows 7 set up and configuration -General applications support, including MS office 2010 -General network wiring Note: Now a days (Post 2018) I may still be called for support but not on a regular basis. References: +54 11 4831-0045 / +54 11 4831-0052 Pablo Aguirre (School director) Elvio Rodríguez (IT head/Computing teacher)
Computer technician
Infosol Buenos AiresComputer technician
Jan. 2017 - Dec. 2017Almagro, C.A.B.A. Argentina.Infosol Buenos Aires, City of Buenos Aires, Argentina -General PC and laptop(notebook) hardware support -General PC and laptop(notebook) Software support -PC assembling -General Printer support -SmartTech robot vacuum repair
Computer Hardware Technician
Proxy Technologies S.A.Computer Hardware Technician
Jan. 2017 - Dec. 2017Gran Buenos Aires, ArgentinaProxy Technologies S.A., "Galeria Jardin", City of Buenos Aires, Argentina. -General PC and laptop(notebook) hardware support -General PC and laptop(notebook) Software support
Técnico de soporte de equipos informáticos / General technical support of Informatic equipment
Deportes NinaTécnico de soporte de equipos informáticos / General technical support of Informatic equipment
Jul. 2014 - Jan. 2017Gran Buenos Aires, ArgentinaGeneral technical support, maintenance and upgrade of PCs. Windows XP SP3 and 7SP1. MS office 2010. Basic printer support. Reference: + 54 02320 42-3007 Juan Cruz Fort
Técnico en armado y reparación de PC / General PC Support
Aperture ComputaciónTécnico en armado y reparación de PC / General PC Support
Jun. 2014 - Dec. 2021Gran Buenos Aires, ArgentinaFreelance technician assembling and fixing PCs and laptops -PC and laptops(notebooks) general hardware support -Ms Windows OS installation and set up -General software installation and set up (Including MS office) -Printers Set Up -Floppy disks and Zip recovery

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Seeking Expert Knowledge Manager Role
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