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Work Background
Dapo Property GroupTransaction Coordinator
Apr. 2024 - Aug. 2025Washington, District of Columbia, Virgina USAAs a Real Estate Transaction Coordinator, I specialize in managing the contract-to-close process, ensuring every transaction is smooth, organized, and compliant. I work closely with agents, clients, lenders, and escrow officers to keep all parties informed and on schedule. Key Responsibilities: Oversaw the entire transaction process from contract execution to closing, managing timelines, contingencies, and required documentation. Coordinated communication between buyers, sellers, agents, lenders, title companies, and attorneys to ensure a seamless closing experience. Prepared and organized transaction files using Dotloop, ZipForms, and Docusign for digital document management and compliance. Monitored and met all key deadlines, including inspections, appraisals, financing, and closing dates. Reviewed purchase agreements and disclosures for accuracy, ensuring all required signatures and documents were in place. Updated CRM systems such as Command, BoomTown, and Bivity to reflect transaction progress and maintain accurate records. Created task workflows and progress tracking boards in Monday.com to keep agents and clients informed at every stage. Scheduled appointments, inspections, and closing meetings while keeping calendars and communications organized. Delivered a high level of customer service, keeping all parties informed and reducing agent workload. Tools & Platforms: Dotloop, Docusign, Command, Google Workspace, Microsoft Office, MLS Platforms, Zoom, ShowingTime
Paige (Formerly The Postage)FinTech Administrative Assistant
Apr. 2024 - Apr. 2025Houston, Texas, United StatesAt The Paige, I provide high-level administrative and operational support to ensure seamless business processes within our fast-paced fintech environment. I work closely with the leadership team and internal departments to manage day-to-day tasks with accuracy, confidentiality, and efficiency. Key Responsibilities: Maintain and update client records within secure CRM and cloud platforms. Prepare financial reports, presentations, and internal summaries in collaboration with finance and operations teams. Provide timely and professional client support via email and chat, ensuring a smooth client experience. Oversee digital filing systems, organize task boards, and track workflow progress using Monday.com and Google Workspace. Assist in developing and documenting internal processes to improve efficiency and accuracy across teams. Tools & Platforms: Monday.com, Google Workspace, Zoom, CRM systems, cloud storage platforms
Working Girls BoutiqueVirtual Assistant - Part time
Jul. 2021Toronto, Ontario, CanadaAt Working Girls Boutique, I provide accurate and efficient data entry and email support to help maintain organized records and streamline daily operations. I work closely with the sales and inventory teams to ensure all product and customer information is up to date, supporting smooth business transactions and customer service. Key Responsibilities: Enter and update product listings, pricing, and inventory details into internal systems and online platforms. Maintain accurate sales records, customer information, and order details to ensure timely fulfillment and reporting. Assist with uploading product photos, descriptions, and specifications to e-commerce platforms and social media. Monitor stock levels and flag low inventory to support restocking and sales strategies. Verify data for accuracy and completeness, correcting any inconsistencies in records. Support order processing by tracking invoices, shipping updates, and delivery confirmations. Collaborate with the team to improve data entry processes and keep digital files organized.
Monteza Real Estate GroupReal Estate Administrative Assistant
Oct. 2018 - Oct. 2023Texas, United StatesAs a Real Estate Virtual Assistant, I provide dedicated support to real estate professionals by managing a variety of administrative, marketing, and transaction-related tasks. My focus is on helping agents and brokers stay organized, efficient, and client-focused. Key Responsibilities: Maintained and updated property listings across MLS platforms and real estate CRMs. Supported transaction coordination from contract to close, ensuring all documents were submitted accurately and deadlines were met. Managed email and calendar scheduling, coordinated appointments, showings, and meetings. Prepared, reviewed, and organized contracts, disclosures, and digital paperwork using platforms like Dotloop, Zipforms, and Docusign. Created branded marketing materials and social media content using Canva, aligned with the client’s voice and target audience. Provided lead management and follow-up support through platforms such as Command, BoomTown, and Bivity. Handled data entry, CRM organization, and weekly reporting via Monday.com. Offered professional and timely client communication through Zoom, phone, and email. Tools & Platforms: Monday.com, Command, Bivity, BoomTown, Dotloop, Zipforms, Docusign, Google Workspace, MLS Platforms, Zoom, Canva, Microsoft Office
SitelCustomer Service Specialist
Nov. 2004 - Jan. 2018Baguio City, Cordillera Admin Region, PhilippinesAs a Customer Service Specialist at Sitel, I provided exceptional support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels. I worked in a fast-paced environment, consistently meeting performance metrics while maintaining professionalism and empathy. Key Responsibilities: Handled inbound and outbound calls, emails, and chats to assist customers with account inquiries, billing, technical support, and product information. Resolved customer complaints efficiently while maintaining a high level of satisfaction and professionalism. Followed company protocols and client-specific guidelines to ensure compliance and accuracy in all customer interactions. Documented customer interactions and updates in internal systems to maintain accurate records. Met or exceeded daily performance targets including call handling time, first call resolution, and customer satisfaction scores. Collaborated with team leads and quality analysts to improve communication techniques and customer experience. Adapted to new tools, systems, and client campaigns quickly, demonstrating flexibility and a willingness to learn. Tools & Platforms: CRM systems, Zendesk (or client-specific platforms), and proprietary Sitel software
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