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Work Background
UAE General Civil Aviation Authority (GCAA)Specialist Project Management Office
Apr. 2025United Arab Emirates
The DigitalX - Digital DEWA CompanySenior Project Manager
Dec. 2023 - Mar. 2025Dubai, United Arab Emirates
Dubai Electricity & Water Authority - DEWAProject Manager
Nov. 2022 - Nov. 2023Dubai, United Arab Emirates
InfraX - Digital DEWA CompanyProject Manager
Nov. 2019 - Nov. 2022Dubai, United Arab Emirates
HuaweiMP&E Transport Network Engineer
Jan. 2017 - Dec. 2018Khartoum,Sudan- Network design and dimensioning: the process of dimensioning the transport of nodes which includes but not limited to (expansions, upgrades, optimizations, …etc).
- Nominal Plan/New Nodes: the end to end process of crafting new sites and nodes according to inputs received from Marketing and/or Radio Planning teams.
- Follow day by day, E1 cross connection, link expansions and reroute.
- Act as a single point of contact with all transmission product and service provider.
- Insure VSAT, HLD, LLD prepared by 3rd part are on time to get the target.
- Insure Operator transmission implementation match annual target and within reasonable cost.
- Insure all connectivity (planned, unplanned) can be done on time to meet projects change requirement.
- Responsible for On-site, installation, testing, commissioning an acceptance of Operator Network transmission links, sites, nodes.
- Provide technical support to vendor through remote and on-site trouble-shooting.
- Work as a team member in new phase to achieve radio network project.
Zain SudanTransmission Implementation Engineer
Jan. 2016 - Dec. 2016-Deliver and manage projects, assigned by the Implementation Team Leader .
-Coordinate with difference department (radio implementation power, civil...etc) and section (planning and operation …etc) to make smooth implementation.
-Monitor the progress of the projects to ensure that milestone and performance indicators are met.
-Prepare the project status reports and other report required and circulated to all stakeholders on agreed time.
-Conduct regular status meetings with all stakeholders and vendors to discuss the projects progress and overcome all the dependencies.
-Troubleshoot Technical issues when the need arise, and escalating appropriately as needed.
-Make the Acceptance for the new nodes according to the previously agreed sheet with vendors.
-Hand over the links and the new nodes to the operation with all acceptance sheets.
-Acquire all the need it permissions for the implementation activities that affect the operation Network.
-Handle all the logistic related to the implementation projects and coordinate with procurement, logistic and warehouse for all new equipment and dismantled.
-Ensure the compliance of policies and procedures in the customer care with the Information Security guides .
Zain SudanRadio network optimization engineer - Rotation
Feb. 2015 - Mar. 2015Sudan- Achieve & maintain the Radio Network Performance.
- Monitor and analyse the radio network key performance indicators on daily basis.
- Parameters setting and network tuning.
- Performing drive test and log files analysis, and taking the necessary action to improve network coverage and performance of an area.
- Complaints handling.
National Aviation Services (NAS)Passenger Service Supervisor
Feb. 2013 - Oct. 2014Khartoum International Airport* Perform a wide range of airport services (e.g. guest /
baggage handling, check in and boarding operations,
tickets and boarding passes screening) to ensure high
quality services are delivered to all guests in
compliance with safety, quality and operational
objectives
* Support customers with connecting flights to ensure
complete and timely information are provided
Prepare and edit flight information (Passengers with
special needs and request, Seating, Catering, ETA,
etc..).
* Receive, process, and respond to daily enquiries on a
wide range of services by providing timely and high
quality support to internal / external customers to meet
their requirement
* Liaise with Cabin crew to ensure boarding operations
are executed on time and according to safety
procedures
* Receive and analyse complaints to ensure they are
solved or addressed in the most effective manner
* Proactively perform a wide range of assigned and
emerging activities to ensure compliance with the
established standards and procedures and high level
of customer service.
ZainNOC - NMC Engineer
Aug. 2012 - Dec. 2015ZAIN SUDAN• Providing 1st line O&M including accurate and timely problem remedy, escalation, and resolution of any failures in the shortest possible time and within set reaction and remedy Time targets applicable to various fault categories.
• Ensuring continuous 24/7 network supervision of all Zain SD Network nodes and segments.
• Carrying out all regular O&M routines and preventive maintenance activities so as to minimize system downtime, such as: system backups, routine hardware tests, monitoring the availability of network resources and capacities, switching and compression systems health check ... etc.
• Following up on remedial efforts, including vendor support where engaged through Zain SD Network support engineers, until closure of the trouble ticket or NMC shift handover.
• Performing assessment, implementation and review of change requests in accordance with change management processes.
• Informing affected parties (customer care, interconnecting operators, and similar) of network service outages and degradations (whether planned or not), their extent and anticipated duration, as well as of eventual remedy.
• Participating in executing Network upgrade projects initiated by Projects Planning, Control and Optimization Department as per requirements.
• Gathering statistical network performance data for performance analysis.
• Ensure compliance with all applicable policies & regular requirements on Information Security.
National Aviation Services (NAS)Passenger Service Agent
Aug. 2011 - Aug. 2012Khartoum International Airport* Checks in passengers at the ticket counter and
ensures proper handling of luggage according to
different Airlines policies and regulations.
* Track major customer complaints and report key
issues to supervising colleagues
* Makes public announcements and coordinates
passenger aircraft boarding/ deplaning in the gate
area.
* Provides assistance for all customer inquiries.
* Providing passenger services for passengers during
arriving (passport clearance, baggage check, etc.)
MAKS Aviation CoPassenger Service Agent
Jul. 2010 - Jul. 2011Khartoum International Airport* Checks in passengers at the ticket counter and ensures proper handling of luggage according to different Airlines policies and regulations. * Track major customer complaints and report key issues to supervising colleagues * Makes public announcements and coordinates passenger aircraft boarding/ deplaning in the gate area. * Provides assistance for all customer inquiries. * Providing passenger services for passengers during arriving (passport clearance, baggage check, etc.)
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