Crown Relocations / Crown Worldwide IndonesiaBranch Manager
Jun. 2009 - Dec. 2012Medan dan Sekitarnya, Sumatera Utara, Indonesia* Assess local market conditions, identify current and prospective sales opportunities and develop forecasts, financial objectives and business plans for the branch
* Develop and implement sales and profitability plans according to account management principles that ensure the development and maintenance of account plans
* Direct all operational aspects of the branch to include distribution operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals. * Ensure that all areas of work performance or departments are properly staffed and directed
* Provide training, coaching, development and motivation to bring out the best in each distribution team member
* Take on the responsibility for evaluation of all employees
* Recommend desirable changes in the policies and goals of the branch and the organization * Assist general manager in developing branch and organizational objectives, and also in formulating policies and budgets
* Communicate effectively with other branches and senior managers by sharing information on effective practices, competitive intelligence, business opportunities and needs * Address customer and employee satisfaction issues promptly
* Manage the branch honestly, follow high ethical standards, and comply with all government regulations
* Ensure the safekeeping of company assets, including structures, equipment, inventory and cash
* Maintain and enforce personnel policy
* Select, promote and discharge employees within the branch in accordance with basic personnel policy
* Participate actively in community, business and industry organizations to build a network of contacts that improve the presence and reputation of the branch and company in the local area
* Achieve the profitability goals/objectives of the division/branch and organization