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Work Background
talabatOperations Manager
Aug. 2021United Arab EmiratesKey Achievements & Impact Highlights:
-Delivered and exceeded KPIs across multi-store operations, driving scalable growth and DS expansion.
-Boosted profitability by 20%+ via cost optimization, resource allocation, and automation initiatives.
-Achieved 99%+ delivery accuracy through advanced inventory and supply chain strategies.
-Enhanced customer satisfaction through workflow automation and service excellence initiatives.
-Reduced operational costs using LEAN methodologies and cross-city process improvements.
-Led organizational change and business transformation with minimal disruption during restructuring.
-Negotiated high-value vendor contracts, securing long-term savings and strategic partnerships.
-Reduced workplace incidents by 35% through robust safety and compliance protocols.
-Drove sustainability goals by lowering environmental impact without compromising performance.
-Built and led high-performing teams, promoting talent development, engagement, and mentoring.
Grandiose SupermarketStore Operations Manager
Feb. 2020 - Jul. 2021United Arab EmiratesKey Achievements & Impact Highlights:
-Increased sales by 25% through on-the-job staff training, service excellence, and data-driven strategies.
-Optimized inventory operations, reduce stockouts by 30% & overstocking by 20%, improved availability.
-Led multi-store remodeling to improve space utilization, customer flow, and sales opportunities.
-Boosted operational efficiency by 20% through SOP standardization.
-Enhanced customer-centric culture, increasing customer count by 18% and boosting ABV.
-Achieved 100% regulatory compliance, ensuring audit readiness and minimizing risk exposure.
-Elevated team productivity by 22% through coaching and high-performance culture.
-Developed and executed global-standard SOPs, ensuring consistency and excellence across all stores.
SPAR InternationalStore Operations Manager
Jan. 2017 - Dec. 2019Doha, QatarKey Achievements & Impact Highlights:
-Launched the new stores, leading E2E setup, strategy, and cross-functional execution.
-Improved efficiency by training 200+ staff, building a high-performance culture and process adherence.
-Drove 20% revenue growth via strategic customer acquisition and retention campaigns.
-Opened new stores with on-time delivery, SOP execution, and quality control implementation.
-Boosted customer satisfaction by 30% through proactive issue resolution.
-Reduced shrinkage by 15% and increased inventory accuracy through asset management initiatives.
-Led continuous improvement programs, closing process gaps with data-driven solutions.
-Partnered with senior leadership to align on KPIs, operational strategy, and brand consistency.
The Sultan CenterHypermarket General Manager
Oct. 2016 - Mar. 2017KuwaitKey Achievements & Impact Highlights:
-Led 11,000 sqm hypermarket operations with 200+ team members, achieving $160K+ in daily sales.
-Boosted sales by 8% through strategic merchandising and product mix optimization.
-Reduced shrinkage and waste through improved inventory control and stock rotation processes.
-Elevated customer satisfaction via walk-the-floor leadership, boosting engagement and loyalty.
-Drove operational excellence across loss prevention, payroll, inventory management and risk controls.
-Enhanced store efficiency by streamlining layouts and processes, increasing average basket size.
-Coached sales teams on performance, service, and retention, improving staff KPIs.
-Executed seasonal campaigns and in-store events to drive footfall and maximize revenue.
-Strengthened compliance through robust security protocols and regulatory adherence.
-Fostered strong cross-functional alignment with HQ, sharing insights and aligning business goals.
Al Meera QatarSupermarket Manager
Jan. 2013 - Dec. 2016Doha, QatarKey Achievements & Impact Highlights:
-Led daily operations across Fresh, FMCG, and HH, ensuring profitability and service excellence.
-Boosted sales by 50% through staff coaching, performance programs, and consistent sales achievement.
-Opened 10+ new stores, managing full operational setup with on-time, within-budget execution.
-Reduced operational costs by 15% through SOP improvements, workflow and talent optimization.
-Increased efficiency by 10% by enhancing inventory accuracy and reducing waste.
-Oversaw financials, including budgeting, expense control, and revenue aligned with profitability goals.
-Strengthened community engagement and brand loyalty through CSR and sustainability programs.
-Championed LEAN practices to cut waste and enhance long-term cost efficiency.
The Sultan CenterHypermarket Manager
Jan. 2011 - Dec. 2013KuwaitTSC is Kuwait’s largest independent retailer and a leading supplier of supermarket items, perishables, and general merchandise in the Middle East (Kuwait, Jordan, Oman, Lebanon and Bahrain). Key Responsibilities:
Working towards meeting personal and location sales metrics and customer satisfaction standards by maximizing the customer's experience. Manages all phases of store operations to ensure maximum sales and profitability, focusing on key business initiatives, store presentation, marketing execution, inventory management, loss prevention, payroll management, risk management, and daily operational cost control.
The Sultan CenterAssistant Store Manager
Jan. 2009 - Dec. 2011KuwaitKey Responsibilities
Working towards meeting personal and location sales metrics and customer satisfaction standards by maximizing the customer's experience.
Manages all phases of store operations to ensure maximum sales and profitability.
Focusing on key business initiatives, store presentation, marketing execution, inventory management, loss prevention, payroll management, risk management, and daily operational cost control.
The Sultan CenterDuty Manager
Jan. 2008 - Dec. 2009KuwaitMaximizing the customer's experience. Manages all phases of store operations to Controlling store freshness.
Store presentation.
Marketing execution.
LG ElectronicsSales Marketing Analyst
Jan. 2006 - Dec. 2008KuwaitRecently found in November 1999 to represent the leader digital company in the world LG – Electronics, The main target is to bring the most advanced digital technology of Korea into Kuwait. Key Responsibilities:
Product planning and execution throughout the product life-cycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with sales, marketing and support to ensure revenue and customer satisfaction goals are met.
XeroxField Accont Manager
Jan. 2004 - Dec. 2006Cairo Governorate, EgyptSince 1906 Xerox the world’s leading enterprise for business process and document management, allied with IT and business partners that integrate our systems and services into their customer solutions. Key Responsibilities:
Developing and maintaining the relationships with company's new and existing client base. selling products by proposed solutions, ensures client satisfaction and develops new business opportunities.
The Call Center CompanyCustomer Service Team Lead
Jan. 2002 - Dec. 2004Cairo Governorate, EgyptC3 has taken the initiative to be the first outsourcing call center in Egypt. By eliminating the difficulties and expense of setting up and maintaining their own in-house facility. This frees up their resources, which in turn increases their focus on refining and developing their core business practices. Key Responsibilities:
Providing quality and efficient customer service to customers through the daily management of a team of up to 15 employees to include hiring, motivating, coaching, counseling, training and problem solving. Additionally, responsible for assisting manager with development, analyses and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.
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