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Work Background
United AirlinesSenior Product Manager, PSS Transformation
Dec. 2023Chicago, Illinois, United States
United AirlinesManager - Retail Systems
Dec. 2019 - Dec. 2023Greater Chicago AreaAssist in managing the shopping platform technology including ensuring accuracy of Flight Shopping Results displayed in United’s channels development of functionality and enhancements Responsible for the testing and implementation of onboarding new interline, codeshare, and award partners onto United channels working with both internal and partner IT teams so ensure a cohesive technical process Manage United's Offer generation and strategy for United's NDC distribution path including new functionality and enhancement development in the shopping technology platform to support NDC growth
United AirlinesSenior Analyst - Revenue Management Planning, Development and Science
Dec. 2018 - Dec. 2019Greater Chicago AreaAssist with the development of project scopes, objectives and deliverables while maintaining communication with stakeholders throughout the duration of a project as the product owner Coordinate cross functionally with end users and revenue management IT teams while gathering and developing business and technical requirements for enhancements to revenue management systems or the designing of new software applications Provide end user support and training for multiple revenue management systems and escalate system issues with IT as necessary and maintain ownership of issues until resolution
Air CanadaPricing Manager - A++ Atlantic JV
Dec. 2015 - Nov. 2018Greater Chicago AreaResponsible for maintaining daily competitiveness for designated A++ joint-venture markets across six member airlines Work cross functionally with inventory analysts and sales teams to maintain a cohesive and globally competitive strategy Utilize data tools to analyze and design pricing initiatives to enhance market performance
ShippingEasySenior Business Analyst
Jul. 2015 - Nov. 2015Austin TexasInaugural business analyst at a start-up growing 250%+/year – responsible for designing, collating and reporting on all key performance metrics Worked directly with CEO and executive leadership team on a daily basis to ensure the right numbers, competitive insights and performance tracking Designed, generated and provided core insights across daily, weekly and monthly KPIs to leadership team and board Participated in quarterly strategy meetings providing the executive team with hard numbers and desk research to prove or disprove hypotheses Led monthly sales commission calculation and communication across 12 person team providing universal confidence on accuracy and adherence to plan Managed strategic partnerships with recurring monthly reporting, management of partner contracts and calculation and reconciliation of revenue share Lead analyst on Series A financing round and Exit event 18 months later
ShippingEasyBusiness Analyst
Mar. 2014 - Jun. 2015Austin, Texas
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