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Work Background
NOVA HOLDINGS CO.,LTD.English Teacher - TEFL/TESOL
Oct. 2025Japan, YokohamaDeliver engaging one-on-one and group English lessons to students of all ages and proficiency levels, focusing on conversation, pronunciation, and fluency.
Adapt teaching methods and materials to suit individual learning goals, ensuring personalized and effective instruction.
Foster a positive, motivating classroom environment that encourages confidence and active participation in English communication.
Collaborate with other instructors and staff to maintain high-quality lesson delivery and student satisfaction.
RittenCustomer Success Manager
Feb. 2025 - Sep. 2025United States, DenverPartnered with ML and data science teams to understand infrastructure needs, driving proactive recommendations that reduced compute spend and improved model deployment efficiency.
Managed a portfolio of high-growth medical/recovery center clients, achieving a 95%+ retention rate through strategic QBRs, usage insights, and ongoing performance optimization.
Collaborated cross-functionally with product and engineering to relay customer feedback, influencing roadmap priorities and accelerating the delivery of key infrastructure features.
Built scalable onboarding and success playbooks tailored to MedOps workflows, and boosted the adoption of Ritten’s cost
DoseSpot (PRN Software)Account Manager
Apr. 2023 - Jan. 2025United States, DenverResponsible for providing premier customer services, managing and maintaining 80+ Client accounts within the E-Prescribing field
Provided around-the-clock access, guidance, and integration support to clients in all 50 States, including Puerto Rico
Operated in a fast-paced, ever-evolving environment, working alongside multiple teams and departments toward target goals
Successfully built rapport & bridged the gap between diverse client EHRs, engineering departments, executives, and Doctors
HarnessTerritory Development Representative
Oct. 2022 - Jan. 2023United States, AustinResponsible for outbound sales with targeted campaigns into
Commercial, Enterprise, and Large Enterprise global accounts
Enhanced active pipeline generation via a minimum of 1000 cold calls and 2400 emails per month
Researched prospect accounts through numerous mediums to discover areas of opportunity and strategy initiatives
Self-sourced, set, and cross-calendar coordinated discovery meetings with prospect accounts for senior Account Executives
The Platinum Group Real Estate GroupLicensed Realtor & Buyers Agent
Feb. 2022 - Aug. 2022United States, Colorado SpringsOperated in an apprenticeship capacity to the Team Leader, Holly Quinn, who is ranked as the 23rd top-producing realtor in El Paso County for 2021; assisted in the sale of 42 homes to date
Focused on new client acquisition through organic spheres of influence, leveraging and managing relationships to build clientele
Provided white glove customer relations to prospective, current, and former clients of Holly Quinn’s
Continuously advocated for collaboration and implementation of new operational strategies and internal processes
New Home StarLicensed Realtor & Sales Associate | Challenger Homes Account
Jan. 2021 - Feb. 2022United States, Colorado SpringsClosed $9.1M in new home sales revenue within the first six months of hitting the sales floor at the Falcon Meadows at Bent Grass location, located in Falcon, Colorado, for Challenger Homes
Placed explicitly in this development for interpersonal selling skills and rapport-building expertise, the location had the highest foot traffic out of all Challenger Homes locations in Colorado Springs for 2021
Sold 31 New Homes at the Falcon Meadows location over 6 months
Formulated and facilitated social networking events, creating a diverse array of realtor and vendor relationships and operational management; advocated for collaboration and implementation of new operational strategies and internal processes
CasagoRegional Developer & Property Management Specialist
Nov. 2019 - Dec. 2020United States, ScottsdaleOperated as the main focal point between our Vendors, distribution channels/OTA’s, HOA’s, Homeowners, travel guests, and local communities/governance
Set new client expectations from the first point of contact through the sales cycle into the management of their homes while meeting and or exceeding their expectations
Provided extensive vacation rental management expertise to all facets of the company, both domestic and international
Strategized and implemented effective marketing and acquisition strategies for Casago’s Franchising efforts in HI, ID, UT, WV
Winter Park EscapesDirector of Vacation Rental Operations
Oct. 2015 - Nov. 2019United States, Winter ParkServed as a key liaison between our Homeowners, Vendors, HOA’s, local businesses, two Maintenance teams/three Housekeeping crews, all while being the main point of contact for 2,000+ annual domestic and international guests to increase clientele experience, brand awareness and our company's value.
Partnered with global travel sites, SEO companies, software engineers, procurement, and concierge companies to implement cutting-edge Vacation Rental solutions/strategies while identifying and capitalizing on additional opportunities and partnerships nationwide.
Cultivated our focus towards becoming “The Luxury Boutique Vacation Rental” Brand in Winter Park, Colorado.
Scheduled and managed photoshoots in person for every property, between several photography companies and proceeded to upload, alter sizing, create additional marketing content and maintain all photos across all listings.
Designed all guest information for each individual property from inception to final content.
Notable achievements while in the position have included: Delivered results that average above 2,000 national/international Reservations sales per year, since 2106. Generating above $3M+ in revenue during 2018.
Youngest member of VRMA (Vacation Rental Managers Association) to earn the Vacation Rental Management Professional designation (V.R.M.P.) in 2019.
Ranked #1 in Google reviews for all Vacation Rental Companies in the county. Designed and published a vacation rental guest app for iPhone and Android users in the summer of 2017, still in use for all of our vacation rental guests today.
Earned and maintained superb hosting status with Airbnb, 4.9 Stars out 241 Reviews (93% 5-Stars, 7% 4-Stars, no reviews under 4 stars). Highest volume of vacation rental properties under management by one individual Vacation Rental Manager (50 Homes, 1 Manager) inside of the VRMA (Vacation Rental Managers’ Association).
Helped build the company grow from 11 homes/condos to 50 luxury Properties, including several homes over the $2M mark, with no additional staff.
Winner of the 2018 Guest Reviewers Award from Booking.com.
Successfully managed all aspects of 50 Luxury properties, their homeowners, and our 2,000+ annual domestic/international guests.
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