Technology Works, Inc.Chief Executive Officer
May. 2000Houston, Texas, United States➙ Management of diverse IT projects, including network setup, computer building, software installation and repair, telecommunications systems, ISP setup, website development, and client education. This also included the identification of the needs of the client and procurement technology for networks ranging in size from home office networks to enterprise networks. ➙ Expertise in planning and executing an enterprise-wide security architecture, analyzing emerging security trends, and administering virus protection, firewall installations, and future system upgrades.
➙ Integration and troubleshooting key software systems, including Active Directory, email, data recovery, anti-virus, networking, and account management.
➙ Ensuring the latest hardware, software, and industry trends to effectively maintain and repair microcomputer systems, peripherals, network infrastructure, and power protection systems.
➙ Completion of the installation, upgrades, and maintenance of desktop systems, LAN/WAN networks, and firmware, ensuring seamless operation across the organization.
➙ Development and delivery of technical training curricula to improve client proficiency, as well as created updatable documentation for hardware, software inventories, and real-time network mapping.
➙ Streamlining complex technical concepts for non-technical users, delivering exceptional customer service that improved client satisfaction, retention, and referrals.