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Work Background
AmazonSr. Business Development Manager, Direct Fulfillment
Jun. 2024United States•Led go-to-market (GTM) strategy for new product categories, leveraging competitive analysis and data insights to identify market expansion opportunities.
•Developed and executed retail strategy for 46 high-growth consumer brands across Beauty, Grocery, and Health & Personal Care categories, driving a 35% increase in revenue.
•Spearheaded AI/ML-driven digital marketing initiatives to improve vendor/customer targeting and personalization, enhancing engagement by 40%.
•Negotiated and secured high-impact partnerships with top-tier consumer brands, increasing sales and expansion by 54%.
•Implemented process automation and retail analytics tools to optimize inventory and fulfillment strategies, improving operational efficiency by 30%.
•Engaged C-level executives in strategic planning, aligning vendor strategies with Amazon’s global consumer growth objectives.
•Applied kaizen principles and developed end-to-end digital workflow automation strategies to enhance fulfillment processes, increasing operational efficiency by 30%.
•Partnered with CTOs and data officers to deploy scalable technology solutions across multiple business teams.
•Established performance benchmarks, developed and presented comprehensive business proposals and quarterly performance reports to senior leadership, aligning vendor strategies with Amazon’s global goals.
AmazonGlobal Sr. Program Manager, AWS
Apr. 2022 - Jun. 2024Seattle, Washington, United States•Led global AI/ML-driven consumer insights tools, impacting consumer operations across over 150 countries, and 3 regional markets •Orchestrated cross-functional teams of engineers, data scientists, and product managers to deliver 8 global product builds, ensuring alignment with market needs and consumer expectations.
•Collaborated with cross-functional teams to integrate sophisticated data science models, improving forecasting and decision-making.
•Developed and executed digital transformation initiatives to enhance customer experience, increasing adoption and conversion rates by 63%.
•Developed business strategy, maintained process documentation, and spearheaded the implementation of digital solutions, automating workflows and reducing manual operations by 40%.
•Managed cross-functional teams to execute product marketing and operational improvements, reducing manual workflows by 40%.
Benchmarked costs against industry competitors and successfully advocated for centralizing in-house sourcing, reducing overhead costs by 15%.
•Analyzed business metrics to uncover growth opportunities, informing decision-making for both technical and operational strategies.
Teleion; Amazon AccountSenior Consultant
Dec. 2020 - Apr. 2022Seattle, Washington, United States• Senior Consultant for Amazon’s legal team to review, streamline and scale compliance processes for restricted products, ensuring regulatory adherence and minimizing risk exposure.
• Conducted detailed root cause analyses to identify inefficiencies in product categorization, implementing strategies to reduce defects and improve compliance scores.
• Developed strategy and implemented automated resolution for thousands of restricted products in categories such as Medical Devices, Drugs & Supplements, Rx/OTC Drugs, Cosmetics, Vet Drugs, Tobacco/E-Cigs, Pesticides and Organics for product compliance and safety using tools such as the FDA website, Canada Health Website, and EPA registry, while surpassing SLAs. • Worked with cross-functional teams to enhance operational processes, introducing process optimization initiatives that reduced review timelines by 30%.
• Led the creation and implementation of Standard Operating Procedures (SOPs) to standardize restricted product reviews, resulting in a 25% improvement in operational efficiency.
• Regularly presented findings and key insights to senior management and stakeholders, driving decision-making and policy updates.
Hines; Amazon AccountSenior Program Manager
Dec. 2019 - Dec. 2020Seattle, Washington, United States• Developed and lead regional building maintenance & launch program strategy, process, and execution for over 120 Amazon buildings/sites in the United States, Canada, and Latin America
• Managed end-to-end real estate development and facility operations for Amazon’s global campus projects, coordinating efforts between architects, contractors, and facilities teams.
• Identified opportunities for cost savings and improved efficiency in vendor contracts, optimizing resource allocation for projects spanning North America.
• Led business case development and contract negotiations for construction projects, achieving a 15% reduction in operational costs through improved vendor relationships and contract terms.
• Oversaw the completion of 43 new building launch projects, managing complex stakeholder requirements and regulatory compliance needs, delivering a 90% turn key success rate. • Implemented strategic initiatives that improved building operational standards, including sustainability practices, and resulted in a 10% reduction in energy consumption.
• Negotiated high-value contracts with contractors, architects, and suppliers, resulting in increased profitability and project efficiency.
US Builders TeamChief Operating Officer
Mar. 2019 - Dec. 2019Seattle, WashingtonAs COO, I direct development, design, and improvement of operational systems and project guidelines for our team, as well as analyze performance metrics and streamline resource allocation to ensure alignment with financial goals. I also collaborate with the executive team on capturing and securing potential partnerships and accounts to encourage growth. Notable Achievements:
•Led operations for a portfolio of real estate development and retail construction projects, overseeing teams managing budgets of up to $15M for both residential and commercial clients such as 5 Guys, Express Retail, Bath and Body Works, and Lowes.
•Negotiated high-value contracts with contractors, architects, and suppliers, resulting in increased profitability and project efficiency.
•Implemented strategic growth initiatives, contributing to the expansion of market share and client base within the regional construction industry.
•Led enterprise-wide process improvements, streamlining construction project processes driving efficiency and reducing operational costs.
•Spearheaded implementation of Lean Six Sigma methodologies, improving project management workflows and ensuring on-time, high-quality delivery
SwedishDirector of Operations, Swedish Medical Group
Dec. 2015 - Jan. 2019During my tenure, I implemented brand new workflows, SOPs, and managed the daily operations for a brand new Centralized Services department that I built, supporting 130 ambulatory primary and specialty care clinics across five hospital campuses, as well as led the Swedish Ambulatory Epic Training team responsible for providing workflow, technical training and Go-Live support for various automated product launches and upgrades impacting the ambulatory care clinics. Notable Achievements: •Built and led the Centralized Services department, driving digital transformation initiatives, cost reduction, and operational improvements for 130 ambulatory clinics resulting in 95% patient access to critical services within 3 days.
•Directed all aspects of financial operations, including budget development, revenue cycle management, funds flow projections, pro forma accounting, and compliance oversight, ensuring alignment with organizational goals and physician practice plans.
•Developed key performance benchmarks and facilitated cross-functional collaboration to enhance clinic productivity and service delivery.
•Reduced referral authorization processing time from 7–10 days to less than 24 hours by developing innovative systems, improving patient access and satisfaction.
•Spearheaded the design and implementation of Epic training programs, significantly reducing medical referral processing times and elevating service delivery standards.
•Negotiated and managed critical vendor contracts (ABS, CIOX, and Stericycle), achieving a 90% reduction in service processing delays and enhancing operational efficiency across the ambulatory network.
•Sustained 0% staff turnover through leadership development, personalized mentoring, and fostering a culture of accountability and excellence
Virginia Mason Medical CenterClinical Informatics Project Manager
Dec. 2013 - Dec. 2015As Project Manager for the Clinical Informatics division, I collaborated with diverse teams on the rollout and implementation of organizational and departmental initiatives and projects, including guiding the integration of Cerner products, designing electronic templates to maximize physician charting, and nurturing vendor relationships for Clinical Informatics applications. I managed a variety of projects through their full lifecycle, including defining project scope, gathering requirements, setting budgets and schedules, allocating resources, and building project teams. In addition, I facilitated training and conducted testing during rollout. Notable Achievements: • Successfully lead the roll out of the "Patient Care Map," a dynamic digital documentation charting system for over 800 inpatient nurses.
•Spearheaded the successful launch of nine clinical informatics products, overseeing end-to-end product lifecycle management, integrating digital solutions to enhance physician workflows and patient outcomes, including vision setting, roadmap development, resource allocation, and team building.
•Developed comprehensive training programs and facilitated rigorous testing during product rollouts, achieving high adoption rates and minimizing disruptions to clinical workflows.
•Strengthened vendor relationships to maximize the capabilities of clinical informatics applications, ensuring alignment with institutional goals and best practices.
•Completed Virginia Mason Production System (VMPS) training for leaders, mastering Lean principles to drive continuous process improvement
PTSOProject Manager
Jul. 2013 - Nov. 2013Greater Seattle AreaDuring my tenure, I guided implementation and enhancement projects for the innovative Next Gen Electronic Health Record (EHR) system across 26 national community health centers. In this position, I built relationships with stakeholders and team members, collaborating on evaluating progress and identifying roadblocks to ensure the delivery of projects on time and within budget. I also communicated regularly with vendors on system and reporting needs, such as patient kiosks and portals. Additionally, I developed the scope of work and identified the role and tasks for each team member with clear deadlines for each stage, as well as chaired weekly project meetings and provided updates to leadership, committees, and our Grants Officer. Notable Achievements:
• Refined project goals and scope of work as needed to mitigate challenges and reduce significance of roadblocks. • Increased cross-functional nature of project teams to minimize disruption and optimize resources. • Wrote and maintained project charters, RACI, and Risk Management Matrix documents.
UW Medicine/Harborview Medical CenterProject Manager/Operations Director
Jun. 2003 - Jul. 2013Throughout my time with UW Medicine, I held a number of positions, starting with the organization out of university in patient-facing and technical roles before moving into Clinic Practice Management, which included oversight and management of multi-disciplinary teams, contract administration, safety, regulatory compliance, capital and operational budgeting, variance analysis, and process improvement implementations. In my last few years, I served simultaneously as the UW Medicine Dashboard Administrator responsible for overseeing the dashboard across four hospitals and as Project Manager within Harborview Medical Center. The application was used by more than 75 faculty and staff across disciplines. Responsible for training/management of project budgets and schedules; communicated with key stakeholders; created complex datasets and metrics to ensure alignment of content with operational needs. I also served as an Internal Healthcare Consultant in various roles with UW Medicine, which involved reviewing operations and assessing workflow in order to improve processes, increase communication between teams, and build long-term SOPs and strategies for continuous growth. Notable Achievements:
• Developed comprehensive e-learning applications for various clinical teams, allowing staff to access content via website and improving compliance with regulations as a result. • Restructured format for Rheumatology Clinic Sessions, resulting in 15% increase in new patient volume, reduced patient cycle times by 15 minutes as a result of reorganization of clinical schedules and staffing model. • Improved patient and staff satisfaction scores by 15% through rollout of new staff and provider recognition program; designed related KPIs and goals to lead to continuous improvement and increase patient referrals by nearly 25%.
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