Ocean BankEspecialista en banca personal
Nov. 2022 - Aug. 2025Miami, FL- Provided personalized customer service and account maintenance support to Branch Manager and Relationship Manager at Downtown Miami Branch. - Acquired, managed, and grew customer relationships, executing sales activities for new and existing clients and referring to other business lines. - Handled a wide range of customer transactions: document preparation, account servicing, loans, credit analysis, overdrafts, return item processing, and inquiries. - Ensured timely completion of KYCs to comply with BSA/AML requirements. - Delivered excellent customer service in person and by phone; assisted Operations Officer with operational matters as needed