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Network Power<100 people
Roles
💬50%
Customer Service
📋50%
Assistant
🖥️50%
Data Entry
Geos
🇺🇸25%
United States
Work Background
Nesma Infrastructure & TechnologyDevelopment and Engagement Manager
Aug. 2024Jeddah, Makkah, Saudi Arabia
Layan General Construction Co. Head of Human Resources and Administration
Jan. 2020 - May. 2024Jeddah, Makkah, Saudi Arabia- Managing all HR operations (Hiring, L&D, Payroll, Benefits, and Employee relations) and government procedures (Nitaqat, Qiwa, Musanid, MoC, MoJ, HRSD, GOSI, Najiz)
- Executing all legal and administrative tasks for establishment of company
- Providing administrative support and services to all departments
- Assessing KPIs and yearly appraisals
- Providing in-house training
Dar Al-Hekma UniversityEnglish Language Instructor-Continuing Education
Nov. 2018 - Jan. 2019Jeddah, Makkah Region, Saudi Arabia
United Matbouli GroupAssistant CHRO-Human Resources
Jan. 2018 - Jun. 2018Jeddah, Makkah Region, Saudi Arabia- Lead on country Saudiazation project across all point of sales locations with reaching full Saudiazation and cutting costs efficiently. - Lead reviewing and editing HR manual. - Developing reporting and task matrixes within HR department cross country. - Acting Talent Acquisition Manager.
- Lead on culture development. - Organized and implemented CSR activities.
IKEA Saudi ArabiaLearning and Development Manager (Group Leader)-Human Resources
Feb. 2017 - Jan. 2018Jeddah, Makkah Region, Saudi Arabia- To secure that the human resource team along with store management understand and implement the IKEA HR & Business Ideas and actively contribute to making IKEA the best retailer to work for in Saudi Arabia.
- Leading the training & development process and working in a proactive way to maximize training programs and development strategies to meet business needs.
- Manage communication campaigns and internal events. - Contribute to internal newsletters. - Work closely with the management review process and ensuring that each and every identified successor has a living development plan and learning contract.
- Facilitate and conduct orientation programs, HR specific training and other programs as required.
- Assist in recruiting and selecting new coworkers, and being responsible to train, develop, coach and mentor them.
- Maintain training module database, produce reports, evaluate trainer performance, training logistics, and provide recommendations for improvement as necessary.
- Participating in annual training plan and budget preparation, monitor training costs to ensure budget is not exceeded, and prepare budget reports to justify expenditures.
Bupa ArabiaManager of Operations Relation Support-Operations
Sep. 2015 - Feb. 2017Jeddah, Saudi Arabia▪ Manage the customer experience framework in collaboration with the Sales Relationship teams to build loyalty and ensure effortless experiences for the customer with Bupa and our partner providers
▪ Manage a consistent and systematic process to identify and commit to actions that will continuously improve the service level standards
▪ Manage a process to consistently receive feedback from customers in collaboration with the Sales Relationship teams to enable surveys to be conducted
▪ Ensure that all account contracts are in placed on time and in full using the common CRM platform
▪ Facilitate and manage consistent meetings to review the dashboards and identify key opportunities for improvement
▪ Prepare, manage and conduct presentations and business updates to key leaders within the organization
▪ Manage the development and maintenance of a detailed project plan for each Relationship project and initiative, including but not limited to, project tasks, milestones, owners, delivery deadlines and quarterly deliverables, in collaboration with internal and external stakeholders
QaderoonSAManager of Training and Memberships
Aug. 2014 - Jul. 2015Jeddah, Saudi Arabia- Coordinate, plan and execute all training courses and events for members mainly focusing on but not limited to (Inclusion awareness, CSR, employing persons with disabilities, sustainability, disability friendly work environment and culture)
- Identifying and meeting members’ consultation and training requirements through providing distinctive products and superior customer service that ensures high levels of satisfaction
- Assessing clients’ organizations (HR P&P, corporate governance, recruitment, physical environment, corporate culture, CSR) then providing reports and designing development plans and KPIs
- Network with NGOs, government entities, organizations and a variety of companies locally and internationally to establish relationships and exchange services - Develop and implement individualized learning plans for staff members - Meet network target of memberships - Recognize and recruit prospective members - Maintain billing record and follow up on membership billing processes - Provide support to other departments on major projects - Liaison with outsourced consultation and training providers
QaderoonSABoard Secretary
Jun. 2013 - Jul. 2015Jeddah, Makkah, Saudi Arabia
QaderoonSAManager of Training and Events
Jun. 2013 - Aug. 2014Jeddah, Saudi ArabiaI was the first employee at Qaderoon and during its 1st start up year, I was handling all administrative, HR, financial, and logistical responsibilities, was the Secretary to the Board of Managers, and was managing events. - Handling all internal and external events management. - Processing all requirement for establishment. - Hiring founding team. - Managing budget. - Organizing board meetings.
KAUSTProgram Coordinator - KAUST Industry Collaboration Program, Economic Development
May. 2012 - Feb. 2013Thuwal/Jeddah, Saudi Arabia- Planning and implementing all logistical related activities for KICP sponsored events (Career Day, Research Symposium, Workshops, Board Meeting, etc.) - Coordinating all financial related actions such as; membership budgeting and cost reports - Maintaining KICP portal and updating information - Organizing participation of members in events by sending announcements, invitations, and arranging logistics
KAUSTLibrary Services Assistant - Reference and Research, KAUST Library
Aug. 2009 - May. 2012Thuawal/Jeddah, Saudi Arabia- Organization and planning of all events and trainings held at KAUST Library including set-up, media design, and communications - Creating and maintaining Library venue booking system (Lead) - Staffing Information Desk, customer service, user training, and printed materials archiving - Text book distribution
- Providing tours for Library visitors and VIP’s
- Servicing the Library Information desk
- Re-shelving books (LC classification), magazines, and newspapers
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