Cafe SantoriniBeverage Manager and Lead Server
Oct. 2020 - Nov. 2023Pasadena, California, United States• Crafted exquisite cocktails and creatively utilized existing inventory to elevate bar operations, resulting in an enriched and profitable beverage program.
• Enhanced wine sales by discerningly curating premium wines by the glass (BTG), driven by a comprehensive understanding of our clientele's preferences and expertly paired selections with our food menu.
• Demonstrate a deep understanding of wine varieties, vintages, and regions, effectively communicating product features to boost restaurant revenue
• Collaborate closely with ownership to develop and implement strategic sales initiatives, consistently exceeding targets.
• Recruit and train team members across various positions, ensuring a comprehensive understanding of the restaurant's vision, goals, current menu, and beverage selections.
• Demonstrate strong leadership by effectively addressing customer concerns and swiftly resolving server errors on the POS system, ensuring a seamless and
enjoyable dining experience.
• Stepped in to assist ownership with event coordination during the busy holiday season after the previous coordinator resigned, ensuring successful events.