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Work Background
Cafe SantoriniBeverage Manager and Lead Server
Oct. 2020 - Nov. 2023Pasadena, California, United States• Crafted exquisite cocktails and creatively utilized existing inventory to elevate bar operations, resulting in an enriched and profitable beverage program.
• Enhanced wine sales by discerningly curating premium wines by the glass (BTG), driven by a comprehensive understanding of our clientele's preferences and expertly paired selections with our food menu.
• Demonstrate a deep understanding of wine varieties, vintages, and regions, effectively communicating product features to boost restaurant revenue
• Collaborate closely with ownership to develop and implement strategic sales initiatives, consistently exceeding targets.
• Recruit and train team members across various positions, ensuring a comprehensive understanding of the restaurant's vision, goals, current menu, and beverage selections.
• Demonstrate strong leadership by effectively addressing customer concerns and swiftly resolving server errors on the POS system, ensuring a seamless and
enjoyable dining experience.
• Stepped in to assist ownership with event coordination during the busy holiday season after the previous coordinator resigned, ensuring successful events.
Pez CantinaServer Team Lead
Nov. 2019 - Dec. 2020Los Angeles Metropolitan Area• Provided exceptional service and promoted wine and spirits brands during rush periods.
• Consistently achieved the highest guest check averages among all full-time servers through suggestive selling
• Collaborated with the beverage manager to update the bar program, ensuring it reflected current industry trends and customer preferences.
• Possess extensive knowledge of the beverage and wine list, including Tequila, Mezcal, Sotol, Raicilla, and Bacanora.
OMD USAAssistant Strategist
Apr. 2018 - Aug. 2018Greater Los Angeles AreaAccount: Apple, US Digital • Assist the Planner and Supervisor in planning functions such as brainstorming, RFP development, plan and strategy development.
• Prepare purchase authorizations, coordinating input from the Investment group, the Apple media team, account team, and media sales teams.
• Help recap buys to ensure budgets were spent correctly and that proper programming was selected.
• Coordinate input from Apple and internal teams, issue insertion orders; and follow up on requests for information from reps.
• Support Strategist with tracking media expenditures to ensure agency and Apple’s budget compliance.
• Update Apple’s media activity flowcharts
Rosa Mexicano RestaurantsLead Server
Mar. 2018 - Mar. 2020Los Angeles Metropolitan Area• Delivered fast, efficient and friendly service with the volume of crowd for an event driven location
• Suggested menu items, especially Mezcal and Sotol, to enhance the guest experience.
• Achieved high sales by maintaining knowledge of the beverage and wine list.
• Exhibited expertise in various Mexican spirits, educating guests about regional specialties and enhancing their dining experience.
Wetpaint Creative Digital SolutionsDigital Influence Executive
Jun. 2015 - Jun. 2017DubaiAccounts: Hasbro, BSH Appliances (Bosch and Siemens), Hershey’s (Reese’s), Yamaha Motors • Managed all Digital communications of accounts leading a team of two community managers while reporting Account Director
• Overlooked all media budget spent on digital and social in coordination with the media team
• Appointed lead handler of various pitches to acquire new client’s such as Hasbro, Nivea (adhoc campaign) and Hyundai
• Created a brand for Hasbro to showcase all the new products in the GCC region
• Developed full online content strategy and execute digital marketing activities of all accounts.
• Managed and exceeded client expectations with the ability to recognize critical issues and resolve them strategically and diplomatically.
• Drafted monthly retainer contracts for clients under the supervision of Account Director
PublicisAccount Coordinator
Apr. 2014 - May. 2015Accounts: MAGGI, Nestle Corporate, GSEB • Coordinated, compiled and drafted monthly reports from other LB offices in the region (including Dubai) for Global HQ
• Handled all post production and print projects
• Assisted Account Manager and Account Director on the regional communication campaign of MAGGI
• Conducted basic social listening and analysis to uncover insights
•Briefed/de-briefed the creative team, presenting creative directions to clients, brainstorming with creatives and planners
•Assisted in costing and drafting scope of work for projects
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