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Work Background
Freightliner Custom Chassis CorporationIT Systems Specialist III
Feb. 2018Gaffney, SCProvides Level 1-3 Deskside support for manufacturing plant with 1,000 associates. ● Provides hardware support: telephones/voicemail (Avaya, Nortel, Cisco), Desktops and Laptops (HP, Dell, Acer, Toshiba, Lenovo, Microsoft [Surface Pro]), ToughBooks and Toughpads (Panasonic, DTC) as well as WYSE terminals (HP, Dell), Apple products (iPads, iPhones) and wireless hotpots (Verizon, Sprint, AT&T). Provides software troubleshooting support and in-house/remote VPN (Juno Pulse Secure) problem solving with strong customer service skills.
● Tracks and resolves all submitted issues using the Daimler CISM (based on Remedy/BMC Action Request System (ARS), as well as a custom on-site case-handling system (TechCenter).
● Receives, images, sets up and distributes all ordered computer equipment using Daimler ShopIT 3.5.1, Daimler SDWI asset management software and Microsoft SCCM ConfigMgr vNext PRD 1706.
● Performs the backup and restore of user profiles using Microsoft’s User State Migration Tool (USMT) and Windows Easy Transfer.
● Participated in scheduled computer refresh program (88 machines) prepping and distributing replacement computers as well as transferring user data between old and new computers
● Updates Security and Antivirus software (McAfee, Sophos) according to schedule.
● Provides users training and support on Windows 7-10 upgrade project.
TEKSystemsIT Support Technician
Dec. 2016 - Feb. 2019Gaffney, SCCLIENT: Freightliner Custom Chassis Corporation.
Provides Desktop support in a manufacturing environment including desktops, laptops, WYSE Terminals, Citrix/PC Extenders, Lexmark printers, copiers, procurement, computer refresh and analog-to-VOIP cut-over projects.
CRG, Inc.IT Service Desk Technician
Apr. 2016 - Jun. 2016Mooresville, North CarolinaCLIENT: Lowe's (headquarters). Provides Level 3 retail hardware, software troubleshooting support and problem solving with strong customer service skills. Platforms include IBM AIX/UNIX/Linux, Cisco and MS Windows. Provides Windows Account Administration (Active Directory), RAS support and Distribution Management.
Supports in-store POS hardware (registers, self-checkouts, lookup-terminals, store PCs, scan guns and video end caps) and software (Sterling, Genesis, ISST and 20-20) as well as store operations (software updates, end-of-day).
NETVIEW, INC.Helpdesk Analyst / Remote Validator,
Feb. 2016 - Mar. 2016Work From HomeClient(s): CompuCom, SunTrust Bank. SunTrust Windows 7 Branch Project: provides over-the-phone support to technicians onsite at the branches for hardware, software and network related problems and validates the upgraded computers.
• Used TrackIT web interface to monitor and document onsite technician progress per Migration Playbook to ensure fulfillment of scheduled milestones.
• Used Cisco WebEx (audio and visual) to maintain constant contact with project leadership and onsite technicians during the scheduled migration windows.
• Used Microsoft System Center Configuration Manager (SCCM) and Remote Desktop Connection (RDC) clients to remote into each upgraded branch computer to validation tests to ensure that all teller operations were available and functioning.
• Used SAP Field Glass to track time and expenses.
Carolina RecruitmentService Desk Engineer
Nov. 2015 - Dec. 2015Rock Hill, SCClient: Atlas Copco. Handling of new incoming requests from customers through the Service Desk database used in Atlas Copco Business Services Information Technology (ACBS IT). Assigns requests from the Service Desk database to the right Support "stream", Ensure IT resource access to operators for their daily activities.Provides remote support and administration. Periodically visits regional warehouses to ensure business continuity.
KavaliroIT Support Technician
Jun. 2015 - Jul. 2015Charlotte, North Carolina AreaClient: A.V. Homes - IT Support Technician
Supports national home builder at twenty-nine Carolinian administrative and remote offices with technical support of desktop computers, laptops, virtual terminals, applications and related technology. • Assisted staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software, reducing support backlog.
• Worked with vendor support contacts to resolve technical problems with desktop computing equipment and software, increasing procurement and ticket turnaround efficiency.
• Ensured desktop computers interconnect with network systems, file servers, email servers, computer conferencing systems, application servers and administrative systems, maintaining systems uptime and SLAs.
• Assessed functional needs to determine specifications for purchases, reducing procurement time.
• Maintained telephone system, reducing service request response time.
Lash GroupSystems Support Analyst I
Jun. 2013 - Jun. 2015Charlotte, North Carolina AreaServed as primary support contact for both internal and remote associates and clients. • Recorded and resolved initial telephone or email inquiries, improving incident resolution efficiency
• Troubleshooted and managed Tier 1 hardware, software and network problems, reducing incident impact.
• Performed Active Directory and Enterprise Applications Account Administration, improving onboarding process efficiency
• Performed PC Imaging and configuration, reducing equipment time-to-deployment
• Performed Inventory and licensing management, increasing asset management efficiency
• Installed, configured and maintained PCs and peripherals, reducing IT staff workload
• Installed and configured applications and operating systems with upgrades, improving software deployment life cycle
• Troubleshooted hardware and network connectivity issues, improving network uptime
Calvin's JournalBlogger, Speaker, Podcaster
Jun. 2011Charlotte, North Carolina AreaInvesting 35 years in the research, study, writing, teaching and preaching of the Holy Scriptures, Calvin and his wife Sondra exposit Divine Truth to audiences crossing both denominational and nondenominational boundaries. Calvin brings fresh light to the foundational doctrines of the Christian Faith and has a testimony that exalts the Person and Divinity of Jesus Christ.
Calvin's Sheet MusicMusic Composer
Aug. 2002Gastonia, NCWelcome to my new sheet music web site! I was an 8-year music major (3.5 years at Vanguard University [Southern California College] in Costa Mesa, and spent another 5 years at Cal-State University Dominguez Hills). I've spent most of the last 19+ years as an information technology professional, but I've always been a musician at heart. Igor Engraver, Sibelius and now MuseScore has given me back my first love: composing music. All my sheet music will be available here
Calvin L MitchellAuthor
Feb. 1998Gaffney, SCThe Oasis series of messages were given to quickly acquaint new Christians with the MOST IMPORTANT principles of Christianity...
Since that time there has been eight books written on the Christian Faith: The Traveler's Oasis Books 1-3
The Book of Tweets: Proverbs for the Mode:rn Age
The Basics and More: A Year's Sermons
Once Saved, Always Saved: The Assurance of Our Father’s Love
Letters from God: a Work of Fiction
IMMUNITY to the Lake of Fire: A No-Nonsense Guide
Calvin's Sheet Music
Freightliner Custom Chassis Corporation
Gaffney, SC
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