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Work Background
Fidelity Services GroupExecutive Personal Assistant
Nov. 2023South AfricaKey Achievements
• Implemented new organization systems to increase efficiency and productivity for the executive.
• Successfully managed complex schedules.
• Handled sensitive and confidential information with discretion and professionalism, earning the trust of the executive and maintaining confidentiality.
• Developed strong relationships with internal and external stakeholders, enhancing communication and facilitating smooth operations.
• Anticipated the needs of the executive and proactively provided support, ensuring seamless workflow and problem-solving. Overview:
As an executive personal assistant, I am responsible for providing high-level administrative support to executive-level professionals. My duties include managing calendars, scheduling meetings, meeting notes, and handling correspondence. I also prioritize tasks, manage projects, and coordinate with other staff members to ensure that the executive's needs are met. My role is critical in helping the executive stay organized, productive, and focused on their responsibilities.
Revenue-PartnersCustomer Project Manager
Jun. 2015 - Oct. 2023City of Johannesburg, Gauteng, South AfricaKey Achievements: • Drive strategic planning, development, and operations within office and administrative management to ensure all necessary controls are in place to mitigate misappropriation of company assets, and to promote an efficient and productive working environment. • Demonstrate outstanding courtesy and strong interpersonal skills in all key stakeholder and client interactions; implement all business-building expectations through efficient and streamlined operations.
• Strong focus on work ethic, satisfaction, loyalty, and follow up; establish a culture of communication, collaboration, & accountability.
• Operate autonomously in all facets of the organisation, i.e., strategic planning, project management, daily operations, resource allocation; financial management and control; proficient in customer relations, revenue growth, driving operational excellence and business development. Overview:
• Manage and ensure efficient and streamlined daily operations within general office operations, management & maintenance, co-ordinating office, and administration management, driving service delivery and staff management. • Project management: Assisting with Chairman, Consultant and internal sales customer deals, management of customer projects over a specified deal period, customers & prospects, execution of project schedules, reviews, and 30-Day plans for customers. Prepare activity reports as needed.
• Provide continuous training on Revenue Partner’s business case adaptation.
• Act as the point of contact among executives, employees, clients, and other external partners. • Co-ordinate daily correspondence, including telephonic calls, manage Chairman’s diary, and scheduling meetings, executive boardroom bookings, agendas, and minutes, and ensure that relevant documentation is available.
The Debate JournalDistribution & Database Assistant
Nov. 2012 - Jul. 2015ParkviewKey Achievements: • Delivered exceptional service delivery; maximised results and directed high performance from teams while fostering collaboration across businesses.
• Influenced clients, teams, and individuals positively, leading by example and establishing confident relationships with key stakeholders. Overview:
• Managed and co-ordinated efficient and streamlined daily duties, which included but was not limited to ensuring database accuracy for Debate Journal (+- 12500 entries), managing distribution of Debate Journal, driving service delivery management, customer retention, and satisfaction surveys.
• Conducted quality checks on both publications (Debate Journal & Succeed Magazine).
• Distributed monthly reports for Directors and Editorial Board Members.
Design GalleryPersonal Assistant, Office Administrator
Aug. 2001 - Mar. 2004MarlboroughKey Achievements: • Maintained accountability for daily duties and the achievement of short- and long-term business objectives. • Spearheaded sales administrative support, general & financial administration management and continuous process improvement.
Flagtex InternationalPersonal Assistant to the Managing Director
Sep. 1996 - Dec. 1998Key Achievements: • Co-ordinated efficient front of house office operations, general & financial administration as well as executive support.
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