Meredith Williams-Donnelly

Customer Success Specialist

Data Entry SpecialistChat SupportCustomer Success ManagerOnboarding specialistAccount ManagementLive ChatData EntryHelp Desk SupportSales & BizDevCustomer Care SpecialistBusiness OwnerCustomer Retention SpecialistClient Relations SpecialistCustomer Service

Customer Success Specialist with a background working in the SaaS and B2B platforms . Skilled at successfully completing the training process and implementation of software and or services .

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Work Background

Onboarding Specialist

MyAdviceOnboarding Specialist

Mar. 2024 - Nov. 2024United States• Trained customers on software functionalities and assisted in web design for digital marketing at MyAdvice, focusing on client retention. • Guided clients through the entire onboarding process, ensuring a seamless transition to utilizing the platform effectively.

Onboarding Specialist

MyAdviceOnboarding Specialist

Mar. 2024 - Nov. 2024Lehi, UT

Onboarding Specialist

RunLoyal: Pet SoftwareOnboarding Specialist

Feb. 2022 - Jan. 2024Alpharetta, Georgia, United StatesOnboarding Specialist with a SaaS company. The primary focus was training all clients on their new software program and configurable app that would enable them to decrease their admin time. Thus allowing them to focus on the growth and sustainability of their business.

Independent Business Owner

A Lucky Dog Pet ServiceIndependent Business Owner

Mar. 2011 - Aug. 2018City Of Falls Church

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SaaS Customer Success

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