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Work Background
Diamond Comic DistributorsVP of Operations / Chief Logistics Officer
Jan. 2018Olive Branch, Mississippi, United StatesOversee daily distribution and operation of the company’s warehouses, expanding and consolidating operations to support growth and profitability initiatives, working diligently to improve performance, productivity, quality, efficiency, safety, and profitability. Direct the weekly processing of 2M+ pieces of product with a peak of 14M pieces in July 2021 servicing 2,500+ retailers globally. ➤ Assumed total accountability for supply purchasing of all cardboard and sellable collectible supplies, negotiating a highly competitive contract with International Paper, saving the company more than $400K annually. ➤ Partner with information technology leaders and programmers to design, test, and implement an e-commerce solution for 2022 launch, in addition to pick-to-light processes resulting in 10% payroll savings and 30% weekly quality gains. ➤ Navigated an unprecedented ransomware attack impacting enterprise-wide operations, charting a course to repair and reinstall WMS, Voice, and Dematic controls systems while limiting operational interruption and supply chain delays. ➤ Promote system optimization to drive unprecedented efficiencies, cost reductions, and inventory control, critical to the servicing of more than 2,500 global retailers including Amazon, Target, Walmart, and GameStop.
Diamond Comic DistributorsDirector of Operations
Jan. 2008 - Dec. 2018Olive Branch, Mississippi, United StatesProvided expert leadership to orchestrate the move to a new centralized 600K sq. ft. facility; served as the first point of contact for contractors during construction of the facility, project managing WMS implementation and overseeing talent acquisition, onboarding, and training processes to build a team with the skills to support an expansive global business. ➤ Secured approval for a $12M business case to improve and expand Dematic Conveyors lines and capabilities, augmenting an expansive operation to include several miles of automated conveyors, WCS-driven batch picking, put-walls for order separation and packing, and 2 additional 4-level pick modules, each 300’+ long. ➤ Managed capital improvement project with full installation and deployment achieved with zero last days of production, enabling a 15% reduction in staffing, and achieving a 50%+ improvement in quality across all global shipments. ➤ Provided targeted leadership to 200+ team members across 3 sites, holding full accountability for achieving unprecedented operational efficiencies, effectiveness, and excellence while leading capital improvement priorities. ➤ Cultivated a strong and sustainable relationship with the County Economic Development Board, continuing to secure additional tax credits to fuel expansion into new warehouse facilities and to support local jobs and economic impact. ➤ Planned and managed inventory movement to new offsite facilities, setting up the processes and systems to facilitate organizational efficiencies and operational effectiveness as the company continued to expand rapidly.
Diamond Comic DistributorsWarehouse Manager
Jan. 2002 - Dec. 2008Memphis, Tennessee, United StatesTasked with closing the Sparta, Illinois facility and launching a new centralized operation in Memphis, Tennessee, moving 225+ truckloads of inventory to a new, 169K sq. ft. facility with 120 team members and 20K SKUs servicing global retailers. ➤ Secured several tax credits and abatement through relationship development with key stakeholders from the Memphis Chamber of Commerce, supporting mission-critical enterprise consolidation and operational efficiency objectives. ➤ Played an integral role in the development, launch, and oversight of a new Returns Department—vital to the company’s ability to distribute to bookstores—which, up until this point, had only sold non-returnable goods. ➤ Partnered with the VP of Operations to research, evaluate, and select a WMS provider—the first WMS deployed in a previously paper-based organization—automating picking and returns, and expanding inventory management functions.
Diamond Comic DistributorsReceiving & Inventory Control Manager
Jan. 1996 - Dec. 1998Plattsburgh, New York, United States➤ Transitioned into a larger warehouse operation—following consolidation from 30 to 15 sites—establishing the weekly pick line, implementing inventory controls, and managing a 10-member team in optimizing inventory movement.
Diamond Comic DistributorsWarehouse Assistant Manager
Jan. 1994 - Dec. 1995Woburn, Massachusetts, United States➤ Directed a warehouse serving the Northeast Region, leading a team of 20 in receiving, shipping, and controlling inventory supplying 200+ retailers. Ultimately closed the Boston facility during a major growth and consolidation initiative.
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