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Work Background
Freeway ConsultingSenior Project Manager
Sep. 2023México📌Gestión de proyectos Salesforce - Sales, Service, Marketing Cloud, Vlocity Clouds.
📌Desarrollo de proyectos en : Salesforce Digital Engagement: Whatsapp & Einstein bot, CPQ, Industries, Enhancements, etc.
📌Estandarización de buenas prácticas de implementación y gestión de recursos y proyectos.
NTT DATA Europe & LatamSalesforce Senior Project Leader
Jul. 2022 - Sep. 2023Lima, Perú📌Desarrollo de nuevas oportunidades de negocio - Health Cloud / Insurance Industries / Provider Network Management
📌Gestión de proyectos de implementación rubros Seguros de Salud y Seguros Generales.
📌Arquitecto de Soluciones para Clientes varios.
📌Diseño de Mapa de Carrera (Capacidades & Skills), Chapter Arquitectura Salesforce - COE.
Ontop Holdings INC.Salesforce Manager
Aug. 2021 - Jul. 2022Huston, Texas, Estados Unidos.📌Boost sales productivity by refining customer segmentation, simplifying the sales process and identifying pain points at every stage of the sales funnel.
📌Managing & Integrating third-party Apps with Salesforce CRM, for the increase of prospecting and capture of Leads and new accounts. (Apollo, Calendly, Sales Navigator, Gsuite, Docusign, etc). 📌Train and mentor the Onboard responsible person. Develop sales-related resource documents, including training manuals, procedures and policies
Cartheo SolutionsDigital Transformation Project Manager
Feb. 2019 - Apr. 2021Lima📌Elaboración de estudio para la Transformación Digital de las Empresas, orientado a las metas anuales y metas proyectadas, usando tecnologias disruptivas : BIG DATA, Business Intelligence, Machine learning, Artificial Intelligence, etc.
📌Salesforce Manager CRM , arquitectura, implementación de Apps, Flows, Process Buider, etc.
📌Elaboración de la estrategia general de las empresas, diseño de estrategia TI anual, factibilidad para proyectos de mejora continua, inversión empresarial y rentabilidad.
📌Monitoreo y gestión integral del gobierno y servicio TI.
📌Gestión de proyectos TIC : Agiles, Cascada con análisis de rentabilidad a mediano y largo plazo.
Masnet PeruOperations Manager
Apr. 2014 - Jan. 2019Lima Province, Peru• Business plan strategic consulting, sales by channel and market, digital marketing strategies.}
• PipeDrive, Hubspot full implementation.
• Feasibility studies, operational processes and purchase improvements.
• Corporate accounts recovery and customer loyalty strategies. • Commercial labor: ROS Analisys , technical & commercial proposals , public tendering, costs. • Analysis and optimization of business processes supported in IT (Results improvement – BI)
• Project Handling and Supervision according to PMI, logistic operations, etc.
• Customer service and operational processes Improvement. Product and services development.
• Purchase, suppliers, logistic warehouses and security Management. Achievements: ● Important accounts recovery.
● Customer portfolio increment in 50% (2016).
● Costs savings - 28% .
● Cutomer satisfaction.
● Increased customer service in Lima and other important cities.
● 120K project develoment.
CGI North AmericaIT Senior Consultant
Feb. 2013 - Apr. 2014Montreal - Canada.• Assigned to Laurentian Bank client.
• Cordinate implementations activity for VmWare desktop virtualization general project.
• Process and major incidents analisys, SLAs/OLAs support.
• Service and application Level 2 Support (110 apps aprox. – Banking Business) • ATM maintenance support: incidents, upgrades, disaster recovery, failover procedures : Suppliers and customer coordination.
• Logistic: supplier, customer, internal teamwork, executive reports. Achievements:
● Zero post project Implementation incidents.
● 15% improvement in help desk solution ratio.
● 25% improvement in response time for major incidents.
BRIO Professional Services INC.Project and Service Coordinator
Nov. 2011 - Jan. 2013Montreal - Canada.• Introduce services to the market.
Operational internal-external process improvement : tech staff tranining, procedures development. • Operational Second level support to tech staff and customers, Service Level Agreements (SLA) definition.
• Installation services coordination with customers and technitians. Buying operations logistic responsible. • Project KPIs reports responsible, cost and schedule controller. Achievements: ● 25% increase in sales.
● 20% savings in operating costs.
● Expanding portfolio of services.
Amadeus Peru SAICT Perú Chief.
Apr. 2003 - Feb. 2011San Isidro - Lima• Annual budget development for IT Perú.
• Product and services development & Implement.
• It resources management : internal and external (suppliers).
• IP telephony system implementation for Andean Region Help Desk (Colombia, Venezuela, Ecuador, Bolivia and Peru). • Help Desk Management : Indicators, operations, cost analisys.
• Tech staff training : Customer service strategies, products and services. • QC and programming software staff operational supervision. • Procedures improvement and User Manual development responsible. Achievements: ● 35% Customer Satisfaction increase.
● 30% reduction in response time.
● Expanding portfolio of services.
● Reduction 10%-15% of operating costs due to process improvement.
Marcopolo Peru SACIT Senior Consultant
Feb. 2003 - Nov. 2010Surquillo - Lima• Design, implementation, maintenance and support for informatic network and systems.
• VoIP Telephony system implementation for 3 branch (Trujillo, Arequipa and Cuzco.
• Web Services: Website, mail, FTP, SEO, etc. Implementations.
• Third party software support.
• Montly Incident report and continuos improvement.
• Budget control, SLA asignation with suppliers.
Infodata S.A.Support Engineer (Fiber Opctic Specialist)
Dec. 1997 - Feb. 2002Miraflores - Lima• FiberVisor (EXFO - CANADA) : Telefonica national fiber optic network management system implementation and support (19 remote units and 1 centralize Monitor).
• Installation and measurement F.O. equipment pre-sales and support (EXFO, Fujikura, Sumitomo, Riser Bond, Fiber Optic Instruments, etc)
• LAN/WAN/SAN/ATM network measuremet equipmet support: (Fluke, GnNettets).
• Client staff F.O measuments training.
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