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Work Background
AvayaAvaya Technical Engineer
Feb. 2023
AvayaSenior Technical Support Engineer
Feb. 2022 - Oct. 2025Federal Solutions Technical Engineer supporting CMS, Aceyus, ACC-EC (Mega) and Afinity Reporting Solution (ARS) for Social Security Administration. System design, troubleshooting, installation, routine maintenance, planning and end user training support.
AloricaAvaya Cloud Migration Sr. Engineer
Jul. 2021 - Oct. 2025Migrating off on-prem solutions into the Avaya Cloud with AWS
AloricaMigration Engineer
Jul. 2021 - Jun. 2022Migrating off on-prem solutions into the Avaya Cloud with AWS, documenting legacy design and migrating and integrating new Cloud design including dial plan updates, software upgrades and client integrations.
ADPContact Center Project Manager
May. 2017 - Oct. 2021
ADPProject Manager
May. 2017 - Oct. 2021Turning Business needs into workable, flexible design from IVR to Chatbot and back again. This included the ease of use through to the Agent UI and reporting on the back end.
ADPIVR and Genesys OMNI Channel Manager
Jan. 2017 - Oct. 2021Turn Business needs into inbound OMNI Channel realities. Currently working in Voice, Chat, and SMS.
ADPSenior Avaya Engineer
Jan. 2017 - Oct. 2021Turn Business needs into inbound OMNI Channel realities. Currently working in Voice, Chat, and SMS.
ADPAvaya Call Center Design Engineer
Feb. 2015 - Oct. 2021
Verizon Information ServicesAvaya SYS CSLT-SYS/ARCHITECT
Mar. 2014 - Mar. 2015Temple Terrace, FL
Verizon Information ServicesArchitect
Mar. 2014 - Mar. 2015Implemented new SIP infrastructure for Verizon Wireline contact centers and worked with Vendors to implement new technology across the infrastructure from Avaya Voice Portal through to Avaya BI reporting.
VerizonTelecommunications Engineer
Mar. 2012 - Mar. 2014Temple Terrace, FL
VerizonSenior Telecommunications Engineer
Mar. 2012 - Mar. 2014
Time Warner CableTier III Engineer
Mar. 2009 - Feb. 2012Charlotte, North Carolina Area
Time Warner CableEngineer
Mar. 2009 - Feb. 2012
EDSAvaya Solutions Engineering Lead, BOA
Feb. 2006 - Jan. 2009Test and Certify Avaya CC Solutions for Bank of America contact centers across the US. VoIP solution for Bank of America consists of Communication Manager, Voice Messaging, Reporting and Integration services with Genesys, NICE and other bank owned adjunt equipment. Responsible for the planning, implementation and certification testing of all solutions designed by EDS CC Architechure team and approved by Bank of America.
EDSSolutions Lead
Feb. 2006 - Jan. 2009Test and Certify Avaya CC Solutions for Bank of America contact centers across the US. VoIP solution for Bank of America consists of Communication Manager, Voice Messaging, Reporting and Integration services with Genesys, NICE and other bank owned adjunt equipment. Responsible for the planning, implementation and certification testing of all solutions designed by EDS CC Architechure team and approved by Bank of America.
GCIAvaya Software Engineer
Jan. 1996 - Dec. 2005
General Communications IncSoftware Engineer
Jan. 1996 - Dec. 2005
CSCDatabase Programmer
Mar. 1995 - Oct. 1996Responsible for programming and updating circuit planning information for Icelandic Radar Network in Keflavik, IS.
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