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Work Background
CalHHS Office of Technology and Systems IntegrationProduct Delivery Manager
May. 2023Sacramento, California, United States• Spearheaded end-user testing scenario development, enhancing product functionality through user feedback and prioritization. • Collaborated with technical product managers to align project milestones with product vision, ensuring timely delivery. • Provided weekly reports to leadership, showcasing sprint efficiency and risk management for a multi-year billion-dollar project.
AppleEngineering Program Manager
Feb. 2022 - Mar. 2023RemoteSpearheaded Capacity Planning project for Pie to Kube migration across all of Apple Media Products Shared Services. Lead a cross-organization effort to allow for data transfers to and from Apple Media Products using AWS. Manage all aspects of agile development process for a data copy service product and an eventing service using Spark, Kafka, Hive Meta Store, Papyrus and other technologies. Facilitated daily standup across both products as well as sprint planning for two engineering teams totalling 19 engineers and 2 managers. Documented detailed project plans, requirements, technical diagrams and project artifacts in Quip and Confluence.
K2Z Solutions Inc.Owner
Dec. 2016 - Feb. 2022Roseville, caStarted my own consulting business to allow me to pursue my two passions: technology and soccer. Using my S Corp I have been able to secure freelance work in data analysis and curriculum development for soccer organizations. The Data Project is an organization made up of soccer enthusiasts who also have a passion for data related to the game. We help smaller countries with small budgets develop a data program to analyze their team's performance and we train individuals in those countries to sustain the data program when we're done.
HP Enterprise/DXCProject Manager
Sep. 2016 - May. 2017Sacramento, California AreaWork with the Divestiture Management Office. Introduced Agile into the development efforts within my team. Organized backlog and estimations and ran daily standups.
Mentored other project managers in agile.
Contribute to overall PMO efforts to educate project managers on Agile. Mentor others in agile. Manage divestiture and integration of technology related to spin merge of DXC.
POS PortalProgram Manager
Jul. 2015 - Jun. 2016Sacramento, California AreaLeading a team of project managers and business analysts who support the core systems of our business including order intake, accounting, and fulfillment of Point of Sale systems. Each member of my team supported an internal business group like Supply Chain, Operations, Accounting and Contract Deployment teams. I acted as the Product Manager and worked cross-functionally with different business groups to determine the requirements, product features and priorities for the core systems that ran the business. I worked closely with the scrum master and the agile team to determine feature sets by sprint while managing the backlog of future enhancements.
AppleSenior Project Manager - Scrum Master/ Data Analyst
Mar. 2012 - Jul. 2015Elk Grove, CAApple Online Store Fraud Prevention Improved Fraud Losses by $14m on Black Friday (lowered to under $1m from one year to the next). Worked with data scientists to mine purchasing data, false positives and fraudulent purchases for analysis and further loss prevention. Led a cross functional team in 8 projects to shore up Apple's defenses against fraud for the holidays and beyond. Improved cloud based fraud engine through weekly analysis of data related to fraud hits and false positives. Implemented tools for fraud investigators to improve decisioning of cases in a timely manner. Worked on a fraud prevention program, including identity theft and account takeovers, for universal gift card. Implemented Apple Pay fraud detection logic for several countries. Manufacturing Quality Management Group - Business Intelligence Managed a major overwrite of a piece of the data delivery system from the factories using the agile methodology. Led daily scrums, lessons learned sessions, and planning sessions as well as managed the product backlog. Improved system data capacity by 4X.
North HighlandManager
Jul. 2010 - Mar. 2012Business Process Re-engineering Project - CUIAB
Developed Feasiblity Study Report for Imaging System and Case Management System - Streamlining government business processes through technology
- Gap Analysis, process mapping, process improvement, procurement, business requirements, functional requirements, and presentations.
Direct Technology (now Averro)Program Portfolio Mgr for CA Prison Health Care Services
Jan. 2009 - Jun. 2010I was contracted through Direct Technology at the CA Prison Health Care Svcs. I provided oversight from a program level of the building of a state of the art data center to house 50 or so projects coming out of CPHCS. I managed risks and issues at the program level of all the projects scheduled to go into the data center. I provided executive leadership with reports and high level views of the remaining tasks and their interdependencies with the upcoming projects.
Direct TechnologySr. Project Manager
May. 2008 - Jan. 2009Project manager for customer facing applications at SureWest. Managed all aspects of the projects including budget, personnel, work breakdown, communication plans, risk plans, and issues all the way through delivery.
Hewlett Packard EnterpriseProject Manager
Jan. 2007 - May. 2008Global software release manager for in house work force management software. Used traditional project management methodology. Created scope document, communication plan, work breakdown structure, and status reports. Some templates I created are still in use within the IT department today.
LexisNexisResearch Solution Specialist
Sep. 2006 - Sep. 2007 Consult with law firm Executives to uncover priorities and technology initiatives; develop project plan to help meet the initiatives through the use of Lexis Nexis products or outside partners. Developed program called Coffee Break for nationwide delivery; increased awareness of products and subsequent usage/revenue.
Ownership of territory planning for research solution line in law firms.
Based on overall territory plans, discover leads and initiates the sales cycle, including needs analysis and demand generation. Educate firms about Lexis Nexis through public speaking, demonstrations, and networking in the local legal community. Sell and build preference for Lexis Nexis research products through training, by increasing user base, increasing usage, and increasing awareness. Deliver outstanding customer service and ensure positive customer experience at all times.
Assist with aligning the buying process and decision makers to expand the value proposition.
WebexProject Manager
Jan. 2001 - Oct. 2004
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