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Work Background
Andji Consulting LtdFounder & CEO
Nov. 2024SofiaIT Strategy
Program & Project Management
ITIL Service Management
Service Delivery CSI
AI Use Case Models
Quality Management
Employee Engagement & Development
Telefónica Tech (EN)Country Director
Jan. 2023 - Feb. 2024Sofia> Business area - Data Analytics, AI, BPO (Business Process Outsourcing)
> Owner of P&L - drive revenue and operational profit targets
> Cost management
> Financial forecasting, budgeting, invoicing
> People Management
> Define business requirements and turn them into key strategic priorities for growth
> Classify key enablers for growth
> Release of strategic program (roadmap)
> Planning and execution of strategic priorities
> Create employee centric environment and efficiency at workplace
> Manage employee engagement
> Market sizing and go to market approach
> Accelerate services and increase client footprint
> Manage, drive and report realization of performance targets
> Execute CSI initiatives to improve efficiency
> Setting up new capabilities (focus on BPO)
> Drive recruitment strategy
> Manage external partnership
DXC TechnologySenior Manager
Aug. 2020 - Dec. 2022SofiaDual-headed I. Global Capability Lead for Experience Management (XM) Modern Workplace Implemented delivery model for new offering Workplace Experience (XM) Management (leading 10+ employees):
> Establishing and leading global capability for XM, that owns delivery of all T&T projects for new and existing clients
> Operationalizing XM as a service - creation and adoption of standard XM end-to-end process
> Publishing operational standards on company level to enable delivery on scale
> Implemented standard measurement mechanism for XM to position experience in front of clients and create inputs for CSI programmes
> Changing client user workforce experience against pre-agreed Experience Performance Indicators (XPIs) II. Global Delivery enablement lead for Modern Workplace
(leading 10+ employees) 1. Deliver Operational performance and CSI:
> Implemented global operational performance measurement model for all Modern Workplace capabilities
> Defining and publishing performance measurement standards - KPIs, global performance dashboards, etc.
> Maintaining regular governance and drive CSI based on monthly KPI results 2. Driving Modern Workplace Service Line delivery excellence:
> Driving global process standardization and integration of Modern Workplace to DXC Quality Management System (QMS) system
> Adoption of agile method of implementation
> Owning Change process into the QMS environment
> Driving Community of Practice (CoP) to adopt standardization across all MWS capabilities
> Comms and internal media publications
> Service Line all employee engagement
> Driving engagement models with other Service Line organizations and teams within DXC for increased collaboration
DXC TechnologyConsultant
Sep. 2017 - Aug. 2020Global Standards & Best Practices Lead Solution Implementation Modern Workplace > Implemented Quality Management System (QMS) on EDGE platform
> Implemented organizational Knowledge Management System
> Led Operational Workplace efficiency Programme for BMW account 2018 - 2020
DXC TechnologyPeople Manager
Apr. 2017 - Aug. 2017SofiaITIL Change Management Lead
Led Change Management team of Process Managers to deliver ITIL Change Management (30 + employees, 100 + customers)
Hewlett Packard EnterprisePeople Manager
Jan. 2013 - Feb. 2017Sofia/ BulgariaITIL Change Management Lead
> Led Change Management team of Process Managers to deliver ITIL Change Management (30 + employees, 100 + customers)
> Led Change Management efficiency programmes on Centrica (British Gas), 2013; Luxottica, 2014; DWP (UKPS), 2015 - 16
HPIndividual Contributor
Jul. 2010 - Jan. 2013SofiaITIL Change Manager > Deliver ITIL Change Management as operational process manager
> Led service transition for multiple accounts to best shore location
HPIndividual Contributor
Sep. 2006 - Jul. 2010SofiaUNIX Solution Engineer Deliver support for HPUX OS (Printers, Service Guard, VPARS, LVM, etc) as solution engineer
T-Systems Enterprise Services GmbHTrainee
Dec. 2003 - Dec. 2004Frankfurt Am Main Area, GermanyProduct Management Market Research MPLS based products
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