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Work Background
Founder & CEO
Andji Consulting LtdFounder & CEO
Nov. 2024SofiaIT Strategy Program & Project Management ITIL Service Management Service Delivery CSI AI Use Case Models Quality Management Employee Engagement & Development
Country Director
Telefรณnica Tech (EN)Country Director
Jan. 2023 - Feb. 2024Sofia> Business area - Data Analytics, AI, BPO (Business Process Outsourcing) > Owner of P&L - drive revenue and operational profit targets > Cost management > Financial forecasting, budgeting, invoicing > People Management > Define business requirements and turn them into key strategic priorities for growth > Classify key enablers for growth > Release of strategic program (roadmap) > Planning and execution of strategic priorities > Create employee centric environment and efficiency at workplace > Manage employee engagement > Market sizing and go to market approach > Accelerate services and increase client footprint > Manage, drive and report realization of performance targets > Execute CSI initiatives to improve efficiency > Setting up new capabilities (focus on BPO) > Drive recruitment strategy > Manage external partnership
Senior Manager
DXC TechnologySenior Manager
Aug. 2020 - Dec. 2022SofiaDual-headed I. Global Capability Lead for Experience Management (XM) Modern Workplace Implemented delivery model for new offering Workplace Experience (XM) Management (leading 10+ employees): > Establishing and leading global capability for XM, that owns delivery of all T&T projects for new and existing clients > Operationalizing XM as a service - creation and adoption of standard XM end-to-end process > Publishing operational standards on company level to enable delivery on scale > Implemented standard measurement mechanism for XM to position experience in front of clients and create inputs for CSI programmes > Changing client user workforce experience against pre-agreed Experience Performance Indicators (XPIs) II. Global Delivery enablement lead for Modern Workplace (leading 10+ employees) 1. Deliver Operational performance and CSI: > Implemented global operational performance measurement model for all Modern Workplace capabilities > Defining and publishing performance measurement standards - KPIs, global performance dashboards, etc. > Maintaining regular governance and drive CSI based on monthly KPI results 2. Driving Modern Workplace Service Line delivery excellence: > Driving global process standardization and integration of Modern Workplace to DXC Quality Management System (QMS) system > Adoption of agile method of implementation > Owning Change process into the QMS environment > Driving Community of Practice (CoP) to adopt standardization across all MWS capabilities > Comms and internal media publications > Service Line all employee engagement > Driving engagement models with other Service Line organizations and teams within DXC for increased collaboration
Consultant
DXC TechnologyConsultant
Sep. 2017 - Aug. 2020Global Standards & Best Practices Lead Solution Implementation Modern Workplace > Implemented Quality Management System (QMS) on EDGE platform > Implemented organizational Knowledge Management System > Led Operational Workplace efficiency Programme for BMW account 2018 - 2020
People Manager
DXC TechnologyPeople Manager
Apr. 2017 - Aug. 2017SofiaITIL Change Management Lead Led Change Management team of Process Managers to deliver ITIL Change Management (30 + employees, 100 + customers)
People Manager
Hewlett Packard EnterprisePeople Manager
Jan. 2013 - Feb. 2017Sofia/ BulgariaITIL Change Management Lead > Led Change Management team of Process Managers to deliver ITIL Change Management (30 + employees, 100 + customers) > Led Change Management efficiency programmes on Centrica (British Gas), 2013; Luxottica, 2014; DWP (UKPS), 2015 - 16
Individual Contributor
HPIndividual Contributor
Jul. 2010 - Jan. 2013SofiaITIL Change Manager > Deliver ITIL Change Management as operational process manager > Led service transition for multiple accounts to best shore location
Individual Contributor
HPIndividual Contributor
Sep. 2006 - Jul. 2010SofiaUNIX Solution Engineer Deliver support for HPUX OS (Printers, Service Guard, VPARS, LVM, etc) as solution engineer
Trainee
T-Systems Enterprise Services GmbHTrainee
Dec. 2003 - Dec. 2004Frankfurt Am Main Area, GermanyProduct Management Market Research MPLS based products

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