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Work Background
Wells FargoTechnology Business Services Assistant
Jun. 2025
USAAProduct Manager
Mar. 2025 - Mar. 2025
USAAMember Relations Specialist
Jun. 2024 - Mar. 2025
PayPalPlatform Product Manager
Sep. 2022 - May. 2023· Identify gaps in technology processes as they correlate with the improvements to comply with Business Processes.
· Collaborate daily with Engineering teams to convey requirements for Break-fix items and Business Requirements for enhancements.
· Analyze updates made to the platform by reviewing through UAT testing and regression testing.
· Own and manage product backlogs and work with key stakeholders to prioritize market efforts.
· Partner with delivery teams to execute changes in lab and production environments.
· Regularly communicate across multiple levels of business partners with an executive presence to ensure product vision and key performance measures are met.
· Act as the subject matter expert for ServiceNow platform and the functions built for each line of business platform.
American ExpressProduct Owner
Dec. 2020 - Sep. 2022· Manage Fraud Risk Capabilities and work closely with strategy partners to define Business Capabilities, Features, and customer journeys along with E2E L1 business process flows.
· Author User Stories and collaborate with Scrum teams to size required project efforts
· Analyze architecture on risk systems and verify changes align with business continuity measures and agreed strategies.
· Own and manage product backlog and prioritize market efforts.
· Initiate proof-of-concept ideas, and partner with delivery teams to execute changes in lab and production environments.
· Regularly communicate across multiple levels of business partners with an executive presence to ensure product vision and Fraud Risk measures are met.
· Analyzing market migration data and accounting data to ensure that Fraud Migration activities were validated.
TEKsystemsProduct Manager
May. 2020 - Dec. 2020Phoenix, Arizona, United States· Manage Fraud Risk Capabilities and work closely with strategy partners to define Business Capabilities, Features, and customer journeys along with E2E L1 business process flows.
· Author User Stories and collaborate with Scrum teams to size required project efforts
· Analyze architecture on risk systems and verify changes align with business continuity measures and agreed strategies.
· Own and manage product backlog and prioritize market efforts.
· Initiate proof-of-concept ideas, and partner with delivery teams to execute changes in lab and production environments.
· Regularly communicate across multiple levels of business partners with an executive presence to ensure product vision and Fraud Risk measures are met.
IridiumInformation Technology Business Analyst
Oct. 2019 - Apr. 2020Tempe, Arizona· Experience in working within the confines of the Government Cloud Community (GCC)
· Accounted for the bottom line of IT spending within the siloed department and worked on reconciliation of budgets.
· Act as a liaison for IT Enterprise Services to deliver Enterprise Software Changes, Including Enterprise Deployment of MS SharePoint and Teams
· Documented and tracked Project activities & Business Requirements in an ITIL environment
· Collaborated with Marketing Department regarding Enterprise Changes to deliver Training and Drive High User Adoption
· Drafted training materials and Conducted High Level training sessions across the Enterprise
· Presented BETA trial initiatives for targeted groups to ensure Enterprise deployments are achieved without business interruption
· Collaborated with System Administrators in Data Analytics in writing and understanding SQL queries.
· Authored documentation of data storage, management, and mapping architecture for business requirements and analysis.
· Collaborated with IT Department through Service-Now application with ticketing, task boards, and knowledge base articles.
IntraEdgeSenior Business Analyst
Jul. 2019 - Sep. 2019· Interim Product Owner & IT Business Collaboration Interim Director --(Product was still in the process of being vetted for development with a vendor).
· Oversaw bottom line spending dollars and tracked project budgeting and Accounted for hours utilized with SAS Vendor.
· Act as a liaison between Technology Vendor and Real Estate Legal Team to document current business processes.
· Document Future Project State End to End processes.
· Capture Future State User Story requirements for End state solution.
· Collaborate with internal integration contacts to verify data feeds and define Business Requirements to Technical Oracle Reference Elements for future state.
· Provide hands on training for current Users to ensure proper User Acceptance Testing Measures taken place.
· Author test scripts based on Business Use cases with an in-depth approach to Business Rule configurations and data modeling & optimization.
Randstad USABusiness Analyst Contract
May. 2019 - Jul. 2019Chandler, Arizona· Act as a liaison between Chief Technology Finance Project team and Current Enterprise LOB’s to document current business processes.
· Analyzed department accounting and created cost analysis’ along with projected savings for proposed solutions.
· Document Future Project State End to End process flow through Swim Lanes and Process Maps.
· Capture Future State User Story requirements for End state tool.
· Update DFFS Forms as required by LOB to ensure current tool utilization is optimal
· Collaborated with LOB Owners on reviewing Data repositories and understanding current level of efforts on BAU activities.
· Authored documentation of data storage, management, and mapping architecture for business requirements and analysis.
Bank of AmericaSR Business Analyst/Consumer Production Strategic Analyst II
Oct. 2017 - May. 2019Chandler, Arizona· Primary approver for project spending dollars and performed reconciliation of charged services from the vendor to ensure that budget dollars were accurately appropriated. Assisted in future contract negotiations to ensure that future projected needs of the company were accounted for by performing Gap analysis’ and ensuring that workforce from the vendor was appropriately allocated within the budget agreements.
· Primary liaison between Line of Business and Vendor and assisting in capturing Business Requirements for Developers.
· Technical SME for Short Sale/DIL vendor platform and liaison for Control Tower, Collaborate across teams to share information, coordinate Knowledge Transfer sessions, and ensure team visibility of all issues including coordinating with Key Stake holders to provide Business Readiness Training and Policies & Procedure updates.
· Elicited and clearly documented business and system requirements from stakeholders to finalize updated features for Vendor Developers.
· UAT testing as technical SME for break-fix and enhancements for SS, DIL & REO workflows within the vendor space.
· Authored UAT Test scripts and updated existing Regression scripts and coordinated multi-faceted document repositories to house the SOR.
· Provide Business Continuity Back-up and managed Support through Complaint Tracking Software, functioning as an access management approver, while providing daily Reporting.
· Complete routine analytics of End to End production loans to collaborate with Key Stake holders and promote knowledge transfer and adoption within Front Line Units.
Bank of AmericaSR Business Analyst-Operations Project Analyst, Configuration/UAT Team
Apr. 2016 - Oct. 2017Chandler, AZ· Member of a Configuration & UAT Team that supported over 115 applications.
· Product Owner of 3rd Party Vendor Developed application (RealDoc & Equator).
· Configured off-cycle changes in JRULES, PEGA, Salesforce, iSeries, Equator, and other Configuration management supported applications and acted as a liaison between key stake holders and business support teams to ensure configurations were deployed and verified completed as intended.
· Experience in Data Analytics in writing and understanding SQL queries.
· Completed configuration and administration of data storage, rules management, and mapped architecture documents for business requirements and SOR.
· Wrote and interpreted SQL queries to validate Database configuration deployments.
· Facilitated requirements and technical meetings with business and technical teams to collaborate on the required artifacts
· Developed test strategy, test plans, and new process flows during SIT and UAT test cycle
· Maintained Letter Configuration Systems in External Vendor Platforms for Frequent compliance configurations with complex coding and “out of the box” business solutions to deliver correct letter configurations.
· Authored UAT test scripts and performed E2E UAT Functions for full cycle release changes within the AGILE initiatives (specializing in Default servicing and Social Media Servicing platforms).
· Responsible for establishing and documenting processes to support business needs and goals and overseeing knowledge training of team members.
· Completed and coordinated E2E off-cycle configuration changes to PEGA Platforms including crafting QA & UAT Documentation, collaborating with LOB to update system of record (HP Lifecycle Management-HP ALM) documentation and best practices.
· Coordinated on & off cycle release needs for CRM Salesforce in a UAT capacity and carried out off-cycle configuration changes to CRM Salesforce.
Bank of AmericaSr Business Tech Analyst II-Home Transition Services
Jan. 2012 - Apr. 2016Chandler, AZ· Product Owner & System Administrator for letter configuration platform, including authoring letter templates based on Compliance and Risk Business Requirements.
· System Administrator & SME for Vendor developed technology solution that worked with LOB Stake Holders with an emphasis in providing business solution proposals and researching break-fix issues within the application.
· Responsible for defining and managing functional and technical documents for business, developers, designers and QA.
· Authored UAT test scripts and complete end to end testing for Remediation & Enhancement initiatives for SS, DIL & REO workflows within the vendor space.
· Performed functional and process flow Gap analysis using Visio.
· Authored and Defined new business requirements as a Product Owner and authored Requirement Documents for product changes.
· Troubleshot minor production issues with internal admin intervention measures & provided feedback for best practices to Front Line Users to manage Risk & regulatory compliance issues.
· Coordinated and facilitated Knowledge Transfer sessions to provide Business Readiness Training and Policies & Procedure updates.
Bank of AmericaSr Operations Analyst–Consumer Market Operations Concierge
Dec. 2010 - Jan. 2012Chandler, AZ· Facilitated Executive level complaints while collaborating with Media Relations and Banking Centers and worked directly with top grossing and influential Real Estate Agents to remediate reputational & other risk factors while remaining cognizant of investor’s interest. Volunteered and represented in NACA and other Borrower Outreach events.
· Acted in both Negotiator & Closing Officer functions for Short Sales and handled all Loan Categories and Specialty Servicing.
Bank of AmericaCollections Specialist
Apr. 2009 - Oct. 2009· Acted as a Liaison to Homeowners to offer Home Retention Remediation Options through inbound and outbound calls
Bank of AmericaForeclosure Specialist II–Centralized Property Preservation
Jan. 2009 - Dec. 2010Chandler, AZ· Acted as a Liaison to ensure post foreclosure properties were being secured, damaged and reviewed repair bid proposals in a property management role and coordinated with vendors to carry out needed activities for property conveyance to HUD.
· Researching liability and neglect for possible insurance claims and servicing neglect from Property Preservation companies to mitigate Bank losses on property repairs and Coordinated work with outside vendors and Attorneys for property damage issues.
· Analyzed and Authored in-depth synopsis reports of servicing timelines regarding property damage that occurred to serviced properties and provided analysis and provided comparative risk analytic recommendations to executive members.
Bank of AmericaBusiness Analyst
Oct. 2007 - Apr. 2009· Researched and processed un-consented title transfers that had taken place without the consent of the lien holder.
· Reviewed legal documentation for master file changes that needed to take place.
· Worked with Trustees of Estates to process master file changes that pertained to Death of a Borrower/Customer.
Bank of AmericaCustomer Relations Manager
Nov. 2005 - Oct. 2007· Acted as a Liaison to of 3rd Party Lien Holders to track Home Owners insurance coverage through inbound and outbound calls.
· Communicated with homeowners to ensure proper handling of Insurance Loss Draft funds.
· Monitored construction progress reports and reconciled insurance claim fund disbursements to borrowers for reimbursement based off of Insurance Claim documents.
Wells Fargo
USAA
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