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Work Background
EightfoldStrategic Account Manager
May. 2021Denver, Colorado, United StatesIn my role at Eightfold, I focused on managing and expanding strategic accounts, ensuring client satisfaction through tailored AI solutions. By fostering strong relationships with C-suite executives and end users, I successfully drove adoption and measured ROI. My efforts contributed to the company's mission of empowering individuals in their career paths, while achieving significant growth in a $4M client portfolio. Key Accomplishments: - Achieved 102% of expansion quota in 2024, closing $1.34M in upsell & cross sell opportunity across SMB, enterprise and strategic organizations.
- Strategized with HR leadership to help achieve their organizational goals & objectives by streamlining their internal processes, focusing on ROI & cost savings.
- Successfully retained $4.1M in existing revenue equating to 86% NRR.
- Negotiated multi-year renewals with procurement, legal and leadership teams with an average ACV of $550k+.
SilkRoad TechnologySr. Account Executive
Jul. 2019 - Apr. 2021Greater Denver AreaFocused on new business with mid-market organizations across the US and provided account management to existing mid-market accounts to expand and adopt product features. Key Accomplishments: - Managed #2 territory for new sales across the midmarket team in 2020, achieving 108% of quota.
- Balanced negotiations & expansion opportunities while actively targeting new business which played a role in achieving SilkRoad’s GRR targets.
- Generated a rare opportunity to close a global, enterprise financial institution due to cold calling efforts which solidified the relationship.
SilkRoad TechnologyClient Executive
Jul. 2019 - Apr. 2021Greater Denver AreaOversee growth and distribution of SilkRoad’s SaaS various platforms to current clients/prospective clients within defined book of business. Key Accomplishments: - Manage #2 territory for new sales across midmarket team in 2020.
- Ensure upselling & cross selling services align with organizational goals & objectives.
- Successfully prospect new logos to achieve yearly ARR & ACV quotas.
- Granted a rare opportunity to close an enterprise sale due to cold calling efforts which solidified the relationship.
SilkRoad TechnologyCustomer Success Manager
Oct. 2016 - Jul. 2019Greater Denver AreaAlign client KPIs and business objectives with SilkRoad software solutions for optimal ROI. Focusing on customer support, training and quarterly business reviews. Key Accomplishments: - Retained over 85% of contract renewals with mid-market customers by building relationships, executing quarterly business reviews and acting as an internal liaison for our customers.
- Provided subject matter expertise to enable effective use of technology through ongoing training engagements, product roadmap discussions & executive strategy sessions.
- Assisted in project management, service support, and implementation engagements to ensure a smooth transition during platform go-live.
SilkRoadCustomer Success Manager
Oct. 2016 - Jul. 2019Greater Denver AreaAlign client KPIs and business objectives with SilkRoad software solutions for optimal ROI. Key Accomplishments: - Retained over 85% of contract renewals 2016-2019.
- Provided subject matter expertise to enable effective use of technology to increase efficiency and add value to client base, and revenue enhancement.
- Strong focus on customer service and strengthening relationships through project management, service support, and frequent in-depth client reviews to ensure positive client interaction across all departments
Monster WorldwideEnterprise Regional Account Manager
Jul. 2013 - Oct. 2016Greater Denver AreaExecuted a consultative sales approach to increase client adoption of Monster’s solutions for recruitment, social, and brand objectives through upselling and cross selling strategies. Key Accomplishments: - Achieved quota 2 of the 3 years by selling to new enterprise organizations & existing enterprise organizations in the mid-west.
- Trained clients & prospects across all Monster product platforms while providing industry insights and trends to implement new Monster solutions successfully.
- Worked with some of Denver’s top organizations like Dish Network, CoorsTek & Ball Corporation.
onTargetjobsRegional Account Manager - West Coast & Mid-West
Jan. 2013 - Jul. 2013Home office, Pittsburgh, PAResponsible for retaining and growing sales within 300+ healthcare focused clients in order to achieve all sales goals within assigned territory. * 2010: 122% of quota.
* 2011: Top Sales Performer, 118% of quota.
* 2012: 90% of quota, territory growth of 12%.
* Top 3 sales performers 2010, 2011, 2012
onTargetjobsRegional Account Executive- CA
Feb. 2012 - Dec. 2012Home office - Pittsburgh
onTargetjobsInsides Sales
Jul. 2008 - Jan. 2012Greater Denver Area
The Sports AuthorityAdvertising Analyst
Apr. 2007 - Nov. 2007Worked along side buyers,assistant buyers, allocations & planners in a corporate setting to coordinate weekly advertisements with store products, insuring that each item advertised had adequate stock in each store. Track record of constant merchandise percentages about company standard at 95%.
Abercrombie & FitchStore Manager
Apr. 2005 - Apr. 2007Started as a Manager in Training right out of college, April 2005. I was quickly promoted to Assistant Manager in August 2005. Went on to be promoted to store manager of Abercrombie Kids then on to a store manager of the largest Colorado Abercrombie in 2007. Developed sales, management, merchandising and recruitment skills.
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