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Work Background
TELUS DigitalSite Policy Manager
Aug. 2023 - May. 2025Barcellona· Led a team of 8 Policy Specialists: 1to1s, coaching, improvement plans, performance management, scheduling
· Coordinated all policy-related activities (trainings, refreshers, alignment sessions...) in close collaboration with the other departments
· Main liaison for client-side policy escalations and feedback
TELUS DigitalPolicy Operations Specialist
Sep. 2021 - Jul. 2023Barcellona, Catalogna, Spagna· Ensured consistency and clarity in policy interpretations and quality standards by supporting Reps, SMEs and Quality Analysts across markets (trainings, refreshers, shadowing, alignments)
· Daily syncs with client over operational challenges and insights
TELUS DigitalSubject Matter Expert
Jul. 2020 - Aug. 2021Barcellona, Catalogna, Spagna· Moderated social media content, ensuring a constant quality score of at least 98%
· Coached moderators and provided real-time policy support
· Collaborated with Policy and Quality teams to improve accuracy
TELUS DigitalContent Moderator
Sep. 2018 - Jun. 2020Barcelona Area, Spain· Moderated social media content (top performer with a constant quality score of at least 98%)
· Ensured compliance with community standards
DIF - Developing International FranchiseCommunications Manager
Feb. 2017 - Feb. 2018BolognaFranchising consultancy agency: · Preparation of documents
· Press releases
· Organization of events
· Management of social media
· Creation of newsletters
· Relationship with clients and collaborators
Boarini MilanesiSales/Marketing
Oct. 2016 - Jan. 2017Casalecchio di Reno· Sales
· Marketing
· Social media
· Contacts with the press and clients
FreelanceTranslator and Interpreter
Jan. 2016 - Dec. 2019· Social media editorial plans translations.
· Business Reports.
· Translations of interviews and press conferences for the 2018 Football World Cup.
· Translation of subtitles for Eurosport.
· Consecutive interpretation in press conferences.
genius-online.itInterview to Shayma Al Nuaimi
Oct. 2015 - Oct. 2015Trieste, ItaliaEnglish interview to jewelry designer and goldsmith from the UAE Shayma Al Nuaimi. To be published both on the online and the paper issue of the magazine.
Sardinia Yacht ServicesOrganizations Department
Jun. 2015 - Sep. 2015Porto Cervo· Guest experience manager: logistics coordination for guests of luxury yachts
GenertelSales and Customer care
May. 2013 - May. 2015Trieste, Italia· Insurance sales representative: sales, renewals, customer care and
success
Riviera VillagesSteward
Jul. 2012 - Aug. 2012Port-Grimaud, France· Reception
· Management of the bookings and of the pitches
· Assistance of any kind
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